Legacy Officer
Company Description
MEDECINS SANS FRONTIERES UK
Médecins Sans Frontières/Doctors Without Borders (MSF) provides life-saving emergency relief and longer-term medical care to some of the most vulnerable and excluded communities around the world. As an independent medical humanitarian organisation, we deliver care based only on need, regardless of ethnic origin, gender, religion or political affiliation.MSF relies on donations from private individuals and organisations for the majority of its income. This private funding gives MSF the freedom to respond where needs are greatest and to speak out publicly, free from any political interference.
MSF has around 67,000 local and international staff working in over 70 countries, in some of the most challenging places in the world. Our medical humanitarian projects are supported by offices in 44 countries, including the UK and Ireland. These teams recruit staff, organise fundraising, and raise awareness on the humanitarian crises our colleagues are witnessing, as well as running different and diverse support activities. MSF offices are spread across Europe, North and South America, Asia, Africa and Australasia.
At MSF UK/IE, we support MSF's operations by building relationships with our supporters, increasing awareness of our work, raising funds, providing specialist medical expertise, ensuring MSF staff have access to relevant higher education programmes, catalysing change on medical humanitarian issues, and recruiting field staff.
MSF UK/IE personnel are dynamic, hard-working, enthusiastic and committed to MSF's values and aims. In addition MSF continues to build upon its presence in Ireland to become a widely recognised, accepted and respected humanitarian organisation among Irish audiences, and within the Irish humanitarian and political sector.
IMPORTANT - PLEASE READ BEFORE APPLYING - If you are applying for a role and have applied for us before in the last 12 months, please email recruitment.uk@london.msf.org before applying so that we can re-set your applicant account. Please title your email “Reapplication request”. If this is your first application, there is no action to take – Thank you – The recruitment team
Position
This role has a dual focus in supporting Legacy marketing activity and also ensuring effective and organised Legacy administration for MSF UK. It presents an exciting opportunity for someone with junior experience in a Fundraising or Marketing team, looking to broaden their experience in both Legacy marketing and administration. We’re looking for someone with diverse skills, knowledge and behaviours, ideally including understanding of marketing techniques as well as experience managing process-led business administration tasks. You’ll be working closely with internal stakeholders and external suppliers. The role would suit a proactive person with a naturally curious mindset, who will seek continuous improvement in their work and is keen to take advantage of the many learning opportunities this role offers. Handling conversations directly with Legacy supporters, and their loved ones, means you also need to be organised, with strong attention to detail and a responsible attitude to dealing with sensitive or confidential information. This role is a relatively new addition to a high-performing fundraising team, during an exciting period of growth for the organisation. Last year MSF UK raised over £100million for the first time – and we have ambitious plans to increase this further. Legacies play a critical part in our Fundraising strategy – and this role will contribute significantly to that growth. To help us achieve our ambitions, you will have a supportive line management team, access to a wealth of expertise across our talented and passionate Individual Giving team, and a cohort of Officers for peer support.
Hours: 37.5 hours per week, Mon-Fri
Duration: Permanent
Location: London - hybrid, 2 days per week in office (one of which is a Wednesday)
Salary: £36,437.07 to £44,534.19 per annum | Salary is offered in line with our pay framework and typically starts at the entry point of the band. Salary increases are considered annually and are subject to our appraisal and performance review process.
Job Purpose:
This is an important role in MSF UK’s growing Legacy Fundraising team, requiring diverse skills, knowledge and behaviours including understanding of marketing techniques as well as experience in managing process-led business administration tasks.
The successful candidate will work alongside the Legacy team to help deliver MSF UK’s Legacy strategy and support the growth of one of the charity’s largest income streams. You will be an integral part of a high-performing fundraising team at an international humanitarian cause during an exciting period of growth, with opportunities to broaden your experience in both Legacy marketing and administration.
Working closely with internal stakeholders and external partners, this role has a dual focus in supporting on Legacy marketing activity and also ensuring an effective and organised Legacy administration for the organisation. You will be communicating with supporters who are interested in leaving gifts in their wills, or are executors of estates where MSF is a beneficiary. Providing an excellent quality and accuracy of support and information by email, telephone and post is therefore essential. You will also be assisting in the delivery of marketing campaigns to recruit new legacy supporters, supporting on campaign reporting and analysis, and contributing to an excellent ongoing experience for those who have already committed to leaving a gift in their will.
Please download the full job and person specification below for further details.
Requirements
Knowledge, Skills and Experience
- Significant experience working in office environment with strong administration and time management skills with an ability to manage a varied and busy workload effectively.
- Proven ability to maintain accuracy, combined with meticulous attention to detail.
- Excellent communication skills to build and manage key relationships and choose appropriate communication channels.
- Proactive approach to providing support across multiple areas, within a fast-paced team, exercising good judgement and using own initiative.
- A systematic and organised approach with a proven ability to follow things through and meet targets in line with processes/ schedules and deadlines.
- Ability to work with various stakeholders and multiple teams with different levels of experience in order to deliver objectives.
- Experience in relationship management and liaising with wider teams/external suppliers.
- Responsible attitude to dealing with sensitive and confidential information. Some experience of dealing with confidential and sensitive conversations with customers, donors, stakeholders is desirable.
- Flexibility to take on other related tasks combined with a willingness to learn and develop.
- A naturally curious mindset, with proven ability to look for insights and identify opportunities to drive continuous improvement.
- Excellent fluency in written and spoken English.
- Experience in Fundraising or Marketing is desirable.
- Experience of Microsoft Dynamics or other CRM databases is desirable.
- Some experience of Legacies and/or First Class CRM is desirable.
- Experience of working for an International Development / Humanitarian Charity or Organisation is desirable.
- Experience in the practical use of personal IT equipment and Microsoft Office 365 suite. The ability to effectively collaborate and communicate within a hybrid working environment utilising Teams, SharePoint and OneDrive.
- Commitment to the aims and values of Médecins Sans Frontières.
Other information
HOW TO APPLY
Please apply on our website by submitting a copy of your CV together with a supporting statement by the closing date.
Recruitment timetable:
- Closing date for applications:Monday, 22 June 2026
- Interviews:
- First Interview: Tuesday 30 June (via teams)
- Second Interview: Tuesday 7 July (in person)
- Projected start date:1 September 2026
Incomplete applications will not be considered. Shortlisting will be based on your CV and Supporting Statement therefore we encourage candidates to read the job description in full. We encourage early applications as we reserve the right to close applications before the advertised closing date, or if a suitable candidate is found.
Accessibility
We are committed to removing barriers for people with specific accessibility needs. If you need an adjustment to the recruitment process to be considered for the role, please let us know by contacting recruitment.UK@london.msf.org.
Examples of adjustments we can make:
- offering you an alternative if you are unable to use our online application system
- providing necessary information, such as the job description or assessment materials, in an alternate format
- allowing you to have someone with you during an interview for example, a Sign Language interpreter.
Diversity, Equity and Inclusion
We are a welcoming, diverse, and inclusive organisation. MSF UK thrives when everyone feels comfortable bringing their best self to work. We celebrate difference, whilst striving to create an environment where colleagues feel respected and valued for their unique potential. We are committed to our values on equity, diversity, and inclusion. Please read our Equality & Diversity policy for more information.
MSF UK is an equal opportunities employer. We are committed to diversity and creating an inclusive environment for all employees. We encourage applications from all sections of our diverse community.
Safeguarding
MSF UK/IE is dedicated to safeguarding everyone who comes into contact with the organisation, for whatever reason and however brief. All posts are subject to safer recruitment process which include robust reference requests, scrutiny of employment history and where applicable criminal record and barring checks.
Our safeguarding commitment is underpinned by policies and procedures which encourage and promote safe working practice across the organisation. On joining MSF UK/IE you will be required to attend safeguarding training to ensure responsibility for and maintaining safe working practice and to safeguard our teams, beneficiaries, and communities.
Right to work in the UK
Candidates must have the right to work in the UK. Employment sponsorship will NOT be offered by MSF UK for this role
.Pleaseclick here to check whether you have the right to work in the UK.For questions, issues or further information, please contact Recruitment.UK@london.msf.org.
We look forward to receiving your application!