Learner Services Coordinator
| Reports to: | Learner Services Manager |
| Hours: | 37.5 per week, 38 weeks per yr |
| Type: | Permanent |
| Salary: | £26,000.00 per annum |
| Location: | Based in Nottingham, with the expectation of travel toall sites as and when needed |
The College is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment.
Landmarks is an independent specialist day college for young people with learning disabilities and difficulties. The college offers a wide range of programmes that are tailored to each individual’s needs.
Landmarks operates from several sites across; Nottinghamshire, Derbyshire and South Yorkshire, with our main site located in Eckington, S21 4EF.
Landmarks has several satellite provisions in Rotherham, Nottingham city Centre and a “reallife” hospitality and catering facility in Rainworth, Mansfield. These environments enable us to provide a range of personal and vocational training opportunities including:
• Art
• Animal Care and Horticulture
• Cookery
Digital Media
• Duke of Edinburgh
Employability skills
Functional Skills
Game Based Studies
• Hospitality and Catering
Life in Modern Britain
Music
• Performing Arts
• Personal and Social Development
Sports
Our staff are required to work on a range of different sites, including; college campuses, employer’s premises or communities local to your learners home - therefore willingness to travel is essential. There may be a requirement to transport learners in your own car, insurance implications are reimbursed. Mileage and expenses are provided for travel during the working day.
Job Purpose:
The Learner Services Coordinator will support college leaders and campus teams to improve learner attendance, engagement, participation and progression.
Working day to day under the direction of the Learner Services Manager, the postholder will coordinate learner services activity on site. This includes attendance follow up for identified learners, learner and family liaison, lost learning tracking, late starter induction tracking, signposting, information, advice and guidance and Life in Modern Britain activity.
The role is designed to help learners access the right support at the right time, feel welcomed and valued on site and remain engaged in their programme. The postholder will act as a point of liaison for learners identified through attendance, engagement or learner services processes, working closely with campus managers, tutors, learner services staff, families, carers and external professionals.
The postholder will support the implementation of agreed strategies and actions but will not work in isolation or create, change or override Positive Behaviour Support plans, behaviour strategies, risk assessments, therapy recommendations or curriculum decisions.
The postholder will also act as a Deputy Safeguarding Officer (DSO), working closely with the Safeguarding Team to support the safety, wellbeing, and welfare of learners and ensure concerns are identified and reported appropriately.
Main Responsibilities:
Your responsibilities will include, but are not restricted to:
Work under the day-to-day direction of the Learner Services Manager and in liaison with the Campus Manager to support learner attendance, engagement, participation and progression.
Act as a key point of coordination for learner services activity on site, ensuring learner concerns are followed up, recorded and escalated through the appropriate college processes.
Work with colleagues to support improved learner attendance, engagement and participation, acting as a point of liaison for learners identified through attendance, engagement or learner services processes.
LANDMARKS
Support positive daily learner transitions by helping to coordinate meet and greet and end of day farewell routines, ensuring learners are welcomed, settled and prepared to engage in their programme.
Use meet and greet routines to notice early signs of anxiety, disengagement, distress or barriers to learning, sharing concerns with the appropriate staff member promptly.
Help ensure learners leave college positively at the end of the day, with key messages, reminders, catch up work or home communication shared where required.
Promote a calm, welcoming and consistent learner services presence on site, supporting learners to feel known, expected and valued.
Monitor attendance and engagement information for identified learners, identify concerns and follow up agreed actions promptly.
Support attendance improvement by contacting learners, families and carers where appropriate, recording contact and escalating concerns through the agreed college process.
Liaise with tutors, Campus Managers, learner services colleagues and families to help identify barriers to attendance and support agreed actions to improve participation.
Coordinate lost learning by identifying missed learning, obtaining catch up work from tutors, sharing it with learners, checking completion and returning completed work to tutors for review.
Maintain evidence of lost learning follow up through college systems, including actions taken, work shared, completion checks and work returned to tutors.
• Coordinate induction tracking for learners who start after the September intake, ensuring agreed assessments, reports, support information, attendance expectations and induction actions are completed by the relevant staff in a timely way.
Monitor the attendance and engagement of late starting learners closely during their first weeks, raising concerns promptly with the Campus Manager and supporting early action where patterns of absence, lateness or disengagement emerge.
Facilitate home visits or provide short-term support for learners in their local community if they are struggling to engage with college.
Liaise with tutors, campus teams, learner services colleagues, families and external professionals to help late starting learners receive a clear, consistent and well planned introduction to college life.
Support Person Centred Review processes by providing relevant attendance, engagement, learner voice, family liaison, IAG and support information where requested.
Liaise with tutors, support staff, learner services colleagues and external professionals to help remove barriers to learning.
Support agreed Positive Behaviour Support strategies where relevant, without creating, changing or overriding behaviour plans, risk assessments or specialist guidance.
Refer behaviour, regulation or risk concerns to the Campus Manager and Positive Behaviour Support team.
LANDMARKS
Promote Information, Advice and Guidance and Life in Modern Britain resources and activities across the sites where you work.
Signpost learners and families to appropriate college services, therapy, careers guidance, local authority services, health, social care and community support.
Maintain accurate records of learner contact, interventions, referrals, actions and outcomes using college systems.
Attend relevant meetings, including attendance, engagement, behaviour, MDT triage, review and transition meetings, contributing information and following up agreed actions.
Work as part of the wider learner services and campus team, ensuring actions are agreed, communicated and reviewed rather than undertaken in isolation.
Provide learning support in sessions from time to time, under the direction of tutors and the Campus Manager, where this supports learner engagement, return to learning or continuity of learning.
Carry out the duties of the post in line with Landmarks’ policies and procedures, including safeguarding, health and safety, equality and data protection.
Support the recruitment, development, and ongoing participation of Learner Council representatives.
• Assist with Learner Council meetings, learner forums, focus groups, and consultation activities.
Support learners to express their views, wishes, and aspirations using appropriate communication methods.
Encourage learner involvement in College events, quality improvement activities, inspections, recruitment processes, and enrichment opportunities.
Deputy Safeguarding Officer Responsibilities
Act as a Deputy Safeguarding Officer (DSO) for the College, supporting the Designated Safeguarding Lead (DSL) in promoting the safety and wellbeing of learners.
Maintain a visible presence across the College and remain alert to indicators of safeguarding, welfare, wellbeing, and mental health concerns.
Receive, record, and report safeguarding concerns promptly in line with College safeguarding procedures.
• Contribute relevant information to safeguarding meetings, risk assessments, and support plans where appropriate.
Work collaboratively with the Safeguarding Manager to ensure safeguarding concerns are managed effectively and learners receive appropriate support.
• Promote safeguarding awareness, online safety, equity, diversity and inclusion, and positive behaviour across the College.
• Maintain accurate and timely records relating to safeguarding concerns in accordance with College procedures.
Attend safeguarding training and updates as required and maintain an up-to-date understanding of safeguarding responsibilities and reporting procedures.
Support the implementation of safeguarding actions and recommendations agreed by the Safeguarding Manager.
to this role.
Application of the principle of equality and fairness for everyone within the college community.
Promote and uphold the College's values, ethos, and commitment to inclusion, equality, diversity, learner participation, and positive learner outcomes.
Work in accordance with College policies and procedures, including safeguarding, health and safety, equality and diversity, confidentiality, and data protection requirements.
• Undertake training and professional development activities relevant to the role.
Undertake any other duties commensurate with the role as directed by the Learner Services Manager or other senior leaders.
This list of duties should not be regarded as exclusive or exhaustive as the post holder may be required to undertake other reasonably determined duties and responsibilities.
Person Specification
The selection process will involve assessments being made on the extent to which applicants meet the criteria listed in the table below:
| ATTRIBUTES | REQUIREMENT | ||
| ESSENTIAL | DESIRABLE | HOW IDENTIFIED | |
| Qualifications andTraining | Level 2 Maths and English (willingnessto work towards)IAG Level 2 (willingness to worktowards)Digital literacy or equivalentFullUK Driving License and access toown vehicleDesignated Safeguarding Officer training | IAG Level 3 or above. | Application Form |
| ProfessionalKnowledge andExperience | Proven experience in supporting learnerswith SEMH needs to engage witheducation.Understanding of the SEND Code ofPractice. | Liaison with various externalstakeholders.Understanding of Ofsted's inspectionframework.Experience as DSO for similarorganisation. | Application Form /Interview. |
| Professional Skills andAttributes | Well organised and a team player.Self-motivated, enthusiastic, creative andflexible.Enjoy being with learners and supportingfamilies. | Interview | |
| GeneralCircumstances | Able to travel whether on main site or off-site. | InterviewApplication form | |
When completing the application form, please demonstrate with clear, concise examples how you meet the requirements of the post. You will be assessed in relation to the criteria. If there are large numbers of applicants for the post, then all the criteria will be used for shortlisting. Under the Disability Discrimination Act (DDA), we recognise and welcome our responsibility to remove any barriers in our recruitment and selection process.
In return we will offer:
24/7 Employee Assistance Programme (Westfield Health):Confidential emotional, financial and practical support whenever you need it.
Education Support Helpline:Free, specialist wellbeing support for all teaching and education staff.
▪ Access to Trained Mental Health First Aiders: On-site support from staff trained to listen, signpost and offer immediate reassurance.
Comprehensive Westfield Health Package (level 2): Includes a health cash plan, virtual GP appointments, counselling options, discounted shopping and services, and a wide range of wellbeing resources.
▪ Annual Flu Vaccination Voucher: Supporting your health and reducing winter illness.
▪ Access to Additional Discount Schemes: Including the Blue Light Card and other optional staff savings programmes.
Health & Wellbeing Services: Occupational Health support where necessary.
▪ Generous Annual Leave Entitlement: Up to 35 days, dependant on length of service.
▪ Long Service Recognition: Celebrating and rewarding your commitment to the organisation.
Enhanced Family-Friendly Policies: Increased occupational maternity and paternity pay (subject to eligibility).
□ Occupational Sick Pay: Enhanced sick pay that increases with length of service.
▪ Professional Development & Career Progression: A wide range of CPD, training courses and structured development pathways (role-dependent).
▪ Life Cover: Financial protection providing peace of mind for you and your loved ones.
□ Standard Life Pension Scheme: Supporting your long-term financial wellbeing.
▪ Free On-Site Parking.
Landmarks is committed to safeguarding and promoting the welfare of our learners and to ensure our learners are protected from abuse. Landmarks is therefore exempt from the Rehabilitation of Offenders Act 1974.
All offers of employment will be subject to enhanced DBS checks, which it deems satisfactory (you will be viable for the cost of a DBS if you leave within your probationary period).
Where a post is eligible, a check against the barred lists will be undertaken. There are different types of regulated activities that employees will need to undertake as part of their role to qualify to be checked on the adult and child barred list.
It is an offence to apply for a role that involves regulated activity to children, if the applicant is barred from engaging in regulated activity relevant to children.
To find out what makes Landmarks a remarkable place to work, visit our website www.landmarks.ac.uk, and follow Landmarks Specialist College on Facebook for more information.
If you have any further queries or would like to arrange a discussion regarding the terms and conditions of employment at Landmarks please contact a member of HR – 01246 433788 or HR@landmarks.ac.uk.