Lead Worker – City Outreach Team

Role: Lead Worker – City Outreach Team

Salary £37,750 per annum

Contract: Fixed term until 27/02/2027

Hours: 37.5 per week

Location: City of London

Closing date: 14/06/2026

Interview date: 24/06/2026

Whatever your experience of street homelessness and its impact on people’s lives – personal or professional – when you join the Thames Reach team as a Lead Worker we will make the best use of all your understanding, compassion and commitment

About us…

About this role…

We are looking for a Lead Worker to join the City Outreach Team.

The Thames Reach Outreach teams operate across London and help those who are rough sleeping to find routes away from the street. The teams respond rapidly and work flexibly to reach people. Individuals are assessed to identify their support needs and support plans are created, including work to obtain identification, access health services and refer to other specialist agencies, including those offering immigration support.

You will:

• Work with the Senior Practitioner and Lead Manager to ensure that support provided to people sleeping in encampments is effective and assertive.
• Lead regular outreach shifts, assessing new clients and quickly building trusting relationships.
• Manage a caseload of rough sleepers, identifying the quickest and most appropriate route off the street, and devising a plan to achieve this.
• Risk assess clients dynamically and participate in risk mitigations and safeguarding work, particularly within encampment settings.
• Use a variety of databases and virtual tools to accurately record and map tents and rough sleeping hotspots and encampments to ensure our support is targeted and effective.
• Represent the team at multi-agency meetings and case conferences, leading on work around tents and encampments with police and community safety colleagues.

You will have:

• A confident and professional approach to representing the team and advocating for clients in multi-agency meetings with other services that may hold different priorities and ways of working.
• Excellent communication, interpersonal, and advocacy skills, proven within a context of working with vulnerable adults.
• Strong time management and prioritisation skills, and the ability to deploy these independently.
• Experience and knowledge of support strategies to manage a caseload alongside the liaison functions of the role.
• A creative response to rough sleeping, and be able to work imaginatively with clients to plan their end to street homelessness.
• The desire to work in a busy team, and collaborate with colleagues to achieve quick but sustainable outcomes for our clients.

• Generous holiday allowance – 29 days per year plus 8 public holidays (pro rata).
• Pension – we contribute 6.5% to your pension when you contribute 1.5%.
• Wellbeing support – our 24/7 employee assistance programme and opportunities for TOIL.
• Life assurance – four times your annual salary and critical illness cover.

To apply visit our website and complete our application form.

For further information please contact, Josie Ashdown, Senior Practitioner at