Lead Manager – City Outreach and Mobile Intervention Support Team

Role: Lead Manager – City Outreach and Mobile Intervention Support Team (MIST)

Salary £45,966 per annum

Hours: 37.5 per week

Location: City of London

Closing date: 10/05/2026

Interview date: 20/05/2026

Whatever your experience of street homelessness and its impact on people’s lives – personal or professional – when you join the Thames Reach team as a Lead Manager will make the best use of all your understanding, compassion and commitment

About us…

Thames Reach runs projects and services that help to end homelessness in and around London. We work directly with homeless people on the streets and in hostels. We work to prevent vulnerable people from becoming homeless. We help formerly homeless people get their lives back on track. We help people find work and access training and volunteering opportunities.

Is our mission easy? No, but we never give up on people. Last year we helped more than 15,000 people.

Is our work rewarding? Yes, in every sense. We’re listed as one of the top 100 Best Workplaces in the UK. There’s no better place to develop or transfer your skills and build a fulfilling career.

About this role…

We are looking for a Lead Manager to join the City Outreach and MIST Team.

The Thames Reach Outreach teams operate across London and help those who are rough sleeping to find routes away from the street. The teams respond rapidly and work flexibly to reach people. Individuals are assessed to identify their support needs and support plans are created, including work to obtain identification, access health services and refer to other specialist agencies, including those offering immigration support.

We will not accept applications where Artificial Intelligence (AI) has been used to assist with completing the competency questions.

You will:

• Be responsible for day-to-day operational delivery of the fast-paced outreach team working in the Square Mile.
• With support of the Senior Practitioner, oversee delivery of an additional service, City MIST, which provides support to people living in Temporary Accommodation.
• Support the development of colleagues, delivering a high standard of supervision.
• Broker and maintain collaborative relationships with local partner agencies.
• Process and analyse data to ensure service delivery is at a high standard and remains relevant.
• Work with the Area Manager to continuously improve the service, developing model ways of working based in best practice.

You will be:

• Experienced in leading complex services which support adults in homelessness settings.
• An excellent communicator, able to relate to a variety of audiences and make use of relevant data.
• Creative and imaginative in delivering a service which is responsive to local need.
• Skilled in supervision with experience of supporting and developing client-facing colleagues.
• Decisive and confident, able to make the right decisions in high-pressure environments.
• Outcome focussed and able to use data to maximise the efficiency and effectiveness of the services.

We are listed in the top 100 UK Best Workplaces 2023 in the UK. As part of a commitment to our employees we offer:

• Generous holiday allowance – 29 days per year plus 8 public holidays (pro rata).
• Pension – we contribute 6.5% to your pension when you contribute 1.5%.
• Excellent development opportunities – career progression, regular supervision and appraisals, and learning programmes to support your career with Thames Reach.
• Wellbeing support – our 24/7 employee assistance programme and opportunities for TOIL.
• Life assurance – four times your annual salary and critical illness cover.
• Other benefits including a blue light discount card, interest free season ticket and cycle to work loans.

Thames Reach is committed to achieving a diverse workforce that reflects the communities we serve. We value, respect, and celebrate diversity. We welcome and encourage applicants from all sections of the community regardless of their history of homelessness, sex, race, disability, age, sexual orientation, or religious belief.

To apply visit our website and complete our application form.

For further information please contact, Kristian Draper, at Kristian.Draper@thamesreach.org.uk

Thames Reach is committed to safeguarding. Applicants must be willing to undergo pre-employment screening appropriate to the post, including, but not limited to checks with past employers and the Disclosure and Barring Service. Having a criminal record will not exclude you from applying but you will be asked to provide further details as most posts are considered exempt from the Rehabilitation of Offenders Act 1974.