Junior Application Support Analyst

Make your mark at BRE!

BRE aims to be the world’s leading innovation, science and data hub for the built environment. For more than a century, we have provided government and industry with cutting-edge research and testing. Join us to help deliver products, advice, services, standards and qualifications used around the globe to make buildings better for people and the environment. Through science-led solutions to urgent challenges, we will build a thriving and sustainable world.

Your role at BRE

The role is responsible for supporting and maintaining business-critical applications across the Microsoft technology stack, including Dynamics 365, SharePoint Online and Microsoft 365. The role ensures the effective operation, performance and continuous improvement of systems that enable users to work efficiently and securely.

Key Responsibilities

• Provide first and second-line support for Microsoft Dynamics 365, SharePoint Online, and Microsoft 365 applications (Teams, Exchange Online, OneDrive)

• Log, triage, and resolve incidents and service requests in line with SLA targets

• Manage user access, permissions, and security roles across supported systems

• Troubleshoot issues related to workflows (Power Automate), collaboration tools, and document management

• Monitor system performance, integrations, and data flows across the Microsoft ecosystem

• Escalate complex or high-risk issues to senior team members or third-party vendors

• Support administration and basic configuration of Dynamics 365 and SharePoint environments

• Assist with maintaining SharePoint structure, governance, and content organisation

• Participate in testing activities, including UAT and release validation

• Produce and maintain documentation such as support guides and knowledge articles

• Support data management activities, including data integrity checks and migrations

• Collaborate with internal IT teams, business stakeholders, and external suppliers

• Contribute to ongoing system improvements and digital workplace initiatives

What we are looking for

• Experience providing first or second-line application support within a Microsoft-based environment

• Working knowledge of Microsoft Dynamics 365 and its core modules, or similar ERP/CRM systems

• Understanding of Microsoft 365 applications, including Teams, Exchange Online, and OneDrive

• Experience supporting SharePoint Online, including site structure, permissions, and document management

• Strong troubleshooting and problem-solving capability across multiple systems and technologies

• Experience managing incidents and service requests in line with SLAs using a service desk tool

• Understanding of user access, permissions, and identity management within Microsoft environments

• Exposure to Power Platform tools (Power Automate, Power Apps) and workflow troubleshooting

• Ability to monitor system performance, integrations, and data flows across interconnected platforms

• Experience producing clear documentation, such as knowledge articles and support guides

• Awareness of data integrity, data handling, and basic reporting concepts

• Experience supporting testing activities such as UAT or system releases

• Ability to work collaboratively with IT teams, stakeholders, and third-party suppliers

• A proactive approach to improving systems, processes, and user experience

BRE Benefits

At BRE, we offer a competitive salary, reviewed annually, along with a comprehensive benefits package designed to support your financial security, well-being, and career development.

Financial & Security Benefits

• Pension scheme – 5% employer-matched contribution

• Life assurance – 4x your basic salary

• Enhanced maternity package

Health & Wellbeing

• HealthPartners cashback scheme – Reclaim costs on prescriptions, physiotherapy, dental care, and more

• Onsite facilities – Restaurant, nursery, and free parking, including at-cost EV charging points

Career Development

• Learning & development – Free access to BRE Academy and our online learning platform

• Professional membership reimbursement

For full details on our benefits, visit: BRE Employee Benefits

Work Location Options

Mostly Remote – This role is primarily home-based, with occasional travel to our head office in Watford for planned meetings (Once per month).

Our Recruitment Process

As part of our recruitment process we will be conducting 10-30 minute phone screening calls via an AI recruiter called Ryan with all shortlisted candidates. The information gathered from this screening will be used to help assess your suitability for the position.

Note to Employment Agencies

At BRE, we value the relationships we have built with our preferred recruitment partners. We do not accept unsolicited CVs from employment agencies. Any CVs submitted directly to a BRE employee or hiring manager without a signed BRE Employment Agency Agreement and an active engagement for the specific role will be considered unsolicited. In such cases, no fees will be payable should the candidate be hired through this or any other means.

Equal Opportunities Statement

BRE is an equal opportunities employer. We assess all qualified applicants based on merit and do not discriminate on the grounds of race, colour, religion, sex, age, national origin, disability, veteran status, genetic information, or any other legally protected characteristics.

Department

Digital Services (IT)

Locations

Watford

Remote status

Hybrid

Yearly salary

£33,000 - £37,000

About BRE

BRE contributes to a thriving and sustainable world by developing science-led solutions to built environment challenges. Our vision is to be the world-leading innovation, science, and data hub for the built environment. We’re ambitious in terms of quality and global scope. We want governments and commercial markets to recognise us and demand our services, products and solutions. We want to be world-class, innovative, science-led and provide solutions.