IT Support Analyst

VACANCY INFORMATION PACKIT SUPPORT ANALYSTFULL TIME Dear Applicant,Thank you for your interest in joining the Reading Blue Coat community. I am delighted that you are considering this opportunity,and I hope that this pack gives you a sense of what makes our School such a special place to work.Reading Blue Coat is a school with a rich heritage and a forward-thinking outlook. Our values – aspiration, compassion, courage,integrity and service – are at the heart of everything we do. They shape not only the enriching education we provide for ourstudents but also the culture we create for our staff: one of ambition, kindness and shared purpose. We are a vibrant and welcoming school, where talented colleagues work together to inspire a love of learning, nurture individualpotential and equip talented young people to thrive in a rapidly changing world. Whether inside or outside the classroom, every roleat Blue Coat plays a vital part in our mission to excel.If you share our commitment to working hard, caring deeply and making a meaningful difference, I encourage you to explore thisopportunity further. I would be delighted to meet you soon.Pete ThomasHeadmaster READING BLUE COATLETTER FROM THE HEADMASTERPage 2INTRODUCTIONReading Blue Coat is a leading independent co-educational day school for students from ages 11 to 18. As at September 2025,the School has over 850 students and is now into our third year of full co-educational from Year 7 upwards – our Sixth Form hasbeen fully co-educational for over 40 years; all year groups will be co-educational by September 2027.The School was founded in 1646 by Richard Aldworth, a Master of The Skinners’ Company, and a Governor of Christ’s Hospital inHorsham, West Sussex. Inspired by the philanthropic nature of of Christ's Hospital, Richard Aldworth set aside £4,000 in his Will‘For the education and bringing upp of twenty poore boyes of Reading’  Through this one, simple act, Aldworth’s Hospital, nowReading Blue Coat, was created. In 1660 the first students walked through the doors of a former inn in Silver Street in the Centre ofReading. And in 1947, Reading Blue Coat moved to the magnificent estate of Holme Park in the Berkshire village of Sonning, where itremains today.The ethos of the School derives from its Christian foundation and traditions, fostering care and concern within the community andenabling all students to develop their full potential. The School aims to provide a stimulating and friendly atmosphere in which eachstudent can realise his or her full intellectual, physical, and creative potential. Students are encouraged to be self-reliant andadaptable, and the School intends that they will learn the basis of good citizenship, founded on honesty, fairness and understanding ofthe needs of others. The curriculum provides a balanced blend of academic and co-curricular activities that combine to meet theseobjectives.In living this ethos, we strive to fulfil our purpose to:Inspire in our students a life-long love of learning, and the confidence to individually flourish.Equip our students to thrive in a rapidly changing world.Cultivate a warm, kind, noticing culture where students are happy, inclusion is the norm, and diversity is celebrated.Develop grounded, socially responsible, outward looking students, ready to lead fulfilling lives and make a positive contributionto the world.Nurture a community based on our shared values of aspiration, compassion, courage, integrity and service.The School employs more than 200 salaried staff, of whom about 50% are teaching staff. Reflecting the move to full co-education,nearly half of our teaching staff are female.FREADING BLUE COATBACKGROUNDPage 3FACILITIESReading Blue Coat is located four miles from the centre of Reading, in the Thames-side village of Sonning. It is also three miles fromTwyford, located on Crossrail, with fast train service across London. Set in 46 acres of land for students to enjoy, the facilities arevery well maintained, and the School continues to invest in the site to add to an impressive infrastructure of buildings. The Schoolmakes full use of its riverside location.Work on our new Performing Arts Centre commenced in summer 2025 and is expected to conclude by summer 2027.ACADEMIC LIFEThe academic curriculum at Reading Blue Coat is based on the principle that all students should experience a broad and balancedrange of basic subjects and skills. From Year 9 onwards, this range is gradually modified, by elements of choice, enabling both theinterests and aptitudes of individual students to be reflected. Most lessons are taught initially in classes of mixed ability, althoughsetting occurs in Mathematics in Year 7, in Languages in Year 8, and Science in Year 9. Geology is also a thriving subject. In Year 11,all students take qualifications in English, Maths and Science (all IGCSE) and aForeign Language. They also take three GCSEs from abroad range of eleven subjects. All students take a GCSE in Religious Studies (full course) in Year 10.In the Sixth Form students can choose from a range of 24 subjects, including subjects most will not have studied before, such asEconomics, Politics and Psychology. Enrichment opportunities in the Sixth Form include the Extended Project Qualification (EPQ),and a schedule of visiting speakers. Reading Blue Coat always seeks to stretch and challenge students and the School’s LearningSupport Department ensures that students with specific learning needs are supported effectively. The School’s Learning ResearchGroup ensures a sustained focus on developing teachers and pedagogical enrichment.2025 academic results were impressive; the results were amongst Blue Coat’s best with 84% achieving A*- B at A level, and at GCSE83% gaining Grades 9 to 7.The majority of Year 13 leavers proceed to degree courses at universities of which approximately 78% go to the Russell Group Plusuniversities. Each year over 90% of our students attain places at their first choice university, whilst others are successful in securingfuture learning opportunities in their chosen career.PASTORALPastoral care, focused on the individual, is at the heart of the School. We place significant emphasis upon building warm relationshipsand effective communication with students, for example through regular one-to-one conversations between students and theirtutors. Well trained staff provide effective support for student wellbeing, promoting friendship, positive physical and mental health,and helping students find their purpose and passions. Reading Blue Coat’s pastoral structure is based around the tutorial system,which is structured in terms of year group and the House system (e.g., ‘Year 8 Malthus’ tutor group).There are six Houses: Aldworth, Hall, Malthus, Rich, Norwood and West. The tutors who lead tutor groups are the ‘go-to’members of staff for each student, and they are personally responsible for checking in with students each day and overseeing thedevelopment of their character and intellectual curiosity. At the heart of the School are the values of aspiration, courage,compassion, integrity and service, and all the activities of tutor groups and Houses seek to promote and embed these values. In additional to pastoral support, the House system further enables students to take part in activities that foster enjoyment andgroup spirit through a variety of opportunities that include performing arts and sport. Beyond the core tutor group, Reading Blue Coat provides a rich variety of other forms of pastoral care. Students also benefit frompastoral education through an exciting and responsive Wellbeing and Futures curriculum, which helps them to develop the skills,knowledge, and habits to lead happy and fulfilling lives. They also find themselves in a highly inclusive environment, thoughtfullypromoted and celebrated through our Equality, Diversity and Inclusion programme. When additional support is required, studentsmay also access our newly renovated (2023) Wellbeing Centre, where they may find support from healthcare professionals or accesscounselling sessions.READING BLUE COATBACKGROUNDPage 4CO CURRICULAR Our co-curricular provision is vibrant and diverse with high levels of engagement throughout the student body. Focused very much ondeveloping the characteristics that make up the school values our co- curricular provision incorporates the Performing Arts, Sport,Activities, Adventure Education, Clubs and Enrichment. All academic staff at the school are expected to contribute to the School’s co-curricular provision in a meaningful way. PERFORMING ARTSReading Blue Coat has a highly regarded reputation for drama, dance, music and public speaking with an extensive programme ofenrichment, rehearsals and performances throughout the year. Music is at the heart of the School and many of our pupils attend our weekly ensemble rehearsals which amount to over fourteenevery week. Alongside this, a huge number of pupils take the opportunity learn a musical instrument during one-to-one lessonstimetabled during the school day. The music department develops a diverse programme of music concerts over every academic yearincluding large scale concerts as well as more intimate recitals, they are also heavily involved in the school musicals. The School productions are highlights of the cultural calendar and often involve casts of over 60 pupils. Our most recent productionof Oliver was a roaring success and perfectly showcased the talent at Reading Blue Coat. Our other recent productions haveincluded Billy Elliot, Lord of the Flies, Footloose, Punk Rock, Curtain Call, The Lion King, The Crucible, and Oliver!. Cast sizes forproductions can average up to 100 students for musical productions and 20 – 50 students for school plays. Pupils are also given theopportunity to participate in LAMDA lessons on a one to one basis. Pupils interested in Theatre are also given the opportunity toparticipate in workshops, playwriting, directing, backstage work and our student technical theatre team is flourishing. The dance programme is ever evolving with a range of clubs on offer, including street dance, contemporary and commercial dance.Pupils are able to showcase their work in a range of performances and are looking forwards to this years ‘Feel the Beat’performance. Our inaugural internal dance competition was a huge success this year with over 60 dancers taking part andshowcasing their own choreography. Our pupils have also had the opportunity to represent the school at external dancecompetitions and have achieved great success in their respective areas.Public speaking is a hugely popular aspect of school life with over 100 pupils actively involved each week. Over the course of theacademic year pupils are able to attend weekly session to hone their skills which are then showcased in a variety ofdifferent performances. SPORTThe School has a strong reputation for the high quality of its sporting teams. Sport plays a key role in developing every student’sphysical potential whilst embodying the values of the School. Sports are coached to a very high level while providing for, and encouraging those, for whom participation rather than excellence is important.All students have a timetabled games afternoon where they participate in competitive and recreational team sports with a focus ondeveloping skills and teamwork. The focus sports are athletics, cricket, football, netball, hockey, rowing, and rugby. School sportfixtures and training take place on a Saturday and we are very proud to have 63 competitive teams and around 80% of our studentpopulation representing the school at fixtures over the course of an academic year. In recent years a number of our sports teamshave achieved national champion status and we have netballers, rowers and rugby players who have been selected to internationalage group teams and gone on to play professionally.Alongside our core sport offering we also provide a diverse range of alternative sports that pupils can either participate inrecreationally or competitively, these include swimming, basketball, tennis, touch rugby, rugby 7’s, cross-country and table tennis. ACTIVITIESOur Activities programme is unique to Reading Blue Coat School and allows pupils the opportunity to explore our co-curricularprovision during dedicated timetabled lessons every week. Pupils in year 7 to year 9 explore a variety of Adventure Educationsessions including Sailing, Bouldering, Paddle Boarding and are also given the opportunity to explore our state of the art on-site High and Low Ropes Course. Activities is also the place where our pupils are introduced to Combined Cadet Force (CCF) and theAldworth Partnership.Pupils in years 10 to 13 come together every Thursday to participate in Senior Activities. This is split into six categories and pupilsare encouraged to choose a different strand each term. The sections are: Adventure, Creative Arts, Leadership and Social Action,Sport and Wellbeing , Service, Super Curriculum. There are over 40 sessions available to students with the aim of the sessions beingto explore new interests and challenge themselves whilst embodying the school’s values.READING BLUE COATBACKGROUNDPage 5ADVENTURE EDUCATION Our Adventure Education allows pupils the opportunity to explore our wonderful site and surrounding areas whilst really focusingon character education. The Adventure Education programme is very much intertwined with our Activities programme which runseach week for every year group across the school. We are very proud of our Adventure Education facilities which includes use ofthe river for paddle sports, a high and low ropes course as well as an indoor climbing wall.Alongside our weekly adventurous activities we are also very proud of our successful Duke of Edinburgh programme which is opento all pupils from year 9 and above. Pupils are highly engaged and we recently had over 100 pupils complete their Bronze Awardfrom year 9. As part of our Adventure provision we also run a programme of expeditions each academic year, this year our pupils will have theopportunity to visit Eswatini over the Summer break. During every summer term every pupil will participate in a school residentialwith year groups visiting a range of destinations like Pembrokeshire, Devin and the Peak District. The Adventure Education department is also home to our Combined Cadet Force where pupils have the opportunity to join theArmy, Navy and RAF sections. CCF sessions take place during Activities sessions and are hugely popular with over 170 studentson roll. CLUBS AND ENRICHMENTWe have a huge number of clubs and enrichment activities that run at Reading Blue Coat with over 100 different sessions runningevery week. These sessions take place during lunch time and after school and all academic staff are expected to contribute to ourco-curricular provision. Nearly all of our activities are included in the school fees and pupils are welcome to participate in as many asthey want. Our pupils are heavily involved in shaping the provision and in the last 18 months we have seen the introduction ofDungeons and Dragons Club, Photography Club and Craft Club at the request of our pupils.FOUNDATIONERS & FOUNDATION AWARDSThe diversity of our educational community is underpinned by the School’s centuries long commitment to transformationalbursaries. Reading Blue Coat offers means tested bursaries worth 100% of the school fees, plus additional extras such as uniform,lunch, travel, trips and a laptop, to two students annually who live within the borough of Reading. Our ambition is to grow thenumber of Foundationers in the School through fundraising.READING BLUE COATBACKGROUNDPage 6COMMUNITYReading Blue Coat students are encouraged to be aware of their place in the wider world and to show consideration for all thosewith whom they come into contact. These principles are based on the ideas handed down by Richard Aldworth who founded theSchool in 1646.In recent years the School has greatly enhanced its links with the wider community through the work of the Aldworth Partnership.The Aldworth Partnership is the umbrella term for the School’s student led partnership and charity work. As well as fundraising forlocal charities such as crisis charities, special needs schools, food banks and homeless charities, the Aldworth Partnership also hasstrong links to local primary schools. Work with these primary schools includes helping with lunch time clubs, running a schoolchoir and reading clubs. We also often host primary schools for Science and Design and Technology days onsite as well as in ourForest School based in our woodlands. Whilst our main focus is for our students to take part in meaningful partnership work, it isalso an opportunity for our Staff to give back to the local community. . . As the Aldworth Partnership continues to grow, the long-term aim is that all Blue Coat students have the opportunity to beinvolved in transformative service projects in the local and wider community at some point in their school career.The Foundation Office provides links with our alumni (Old Blues) after they leave the School so that they continue to feel part ofour special community. Old Blues are offered many opportunities to come back to Blue Coat for reunions and social events. There are also opportunities to give back through our Futures programme such as mentoring opportunities and giving talks tostudents. Reading Blue Coat Connect is a networking site specifically for Blue Coat community and Parents, Old Blues and Staff areencouraged to join. The Foundation Office fundraises for specific School projects such as bursaries and capital projects as the needarises. READING BLUE COATFurther information is available on the School’s website at www.rbcs.org.uk BACKGROUNDPage 7IT SERVICES AND SUPPORTThe department is responsible for the provision and operation of IT services throughout the School. This includes: Hardware Software Data Network – Fixed and Wireless Systems and Data Security Telecommunications – Voice and WAN Managed Print/Copy CCTV Door Access Presentation AV Teaching and Learning AV Digital Signage Cashless catering Budgets Resources include:Servers - 2 host VMWare Server Farm plus vSAN Client Computers - 450 Endpoints comprising desktops, laptops and Surface Pro’s, . An extensive LAN covering the 46 acre campus via a fibre backbone. RO2 Internet connectivity. Clustered perimeter firewalls. A managed print/copy fleet of 50 multifunctional devices. (Ricoh) An IT budget of approximately £200k operating expenditure and £60k capital expenditure annually. The School runs a Microsoft environment based on Windows Server technology and Windows 11 clients. Endpoints are managedwith Microsoft Intune. The IT systems are modern and constantly evolving to be delivered across campus. A comprehensive set of services are alsoaccessible from off-campus, via a range of technologies, to enable staff and students to teach and learn at any time, from anywhere. The department presently consists of 5 full time staff working year round: IT Services and Support Manager  MIS & Data Manager MIS Degree Apprentice Network Manager IT Support Analyst Investment in the IT infrastructure and services are ongoing and evolve as new technologies are adopted to improve the teaching,learning and operations of the School. The School works with a number of partners where additional expertise is required and canadd value.Alongside core IT services, the team are also responsible for the School’s audio-visual, telecommunications, managed print/copy, CCTV,door access and catering systems. In addition, the department is involved in the design, specification and delivery of these servicesacross the School’s new building and renovation projects. The School has over 450 fixed and mobile end-client devices from a variety of vendors including Lenovo, HP and Microsoft.Servers are virtualised using VMware running on HP Proliant servers and augmented with a vSAN. All equipment sits on a network builtusing HP/Aruba ProCurve switches and Aruba Access Points interconnected with a combination of fibre optic and copper technologies.This post is central to the smooth and effective running of the School’s technical environment. The IT Support Analyst plays a vitalrole in ensuring that staff and students experience a reliable, secure and well‑maintained digital infrastructure every day. With abroad operational view across the School’s devices, networks and cloud services, the postholder supports the full community;students, teachers and support staff. Helping to maintain the technology that underpins both Teaching & Learning and day‑to‑dayadministrative operations. Reporting directly to the IT Services and Support Manager, the IT Support Analyst works closely withstudents, academic colleagues, operational teams and external suppliers to ensure technology is used to its fullest potential.The role blends elements of technical support, systems administration, device management and service delivery. It is ideally suited toan IT professional with hands‑on experience in managing endpoints, supporting users, maintaining networks and administeringmodern cloud platforms. The successful candidate will contribute to the full lifecycle of core ICT systems, from deployment and configuration to ongoingimprovements, troubleshooting and user training. A key expectation is the proactive identification of opportunities to streamlineprocesses, improve system reliability and enhance the experience of technology users across the School.THE DEPARTMENTPage 8IT SERVICES AND SUPPORTAs with many enterprise‑level environments, the School operates a hybrid infrastructure with both on‑premises systems and agrowing number of cloud‑based services. Strong technical capability is essential, especially when supporting virtual servers,networking hardware and security platforms. Equally important is an understanding of modern cloud ecosystems, particularlyMicrosoft 365 and Intune, where secure configuration, mobile device management and effective communication workflows arecritical to the School’s digital operations. The IT Support Analyst will also engage regularly with external vendors and supportpartners, ensuring timely escalation and resolution of technical issues while maintaining positive working relationships.At the heart of the role is the commitment to delivering exceptional service. Whether supporting Microsoft 365, maintainingstudent devices or resolving issues raised via the Helpdesk, the IT Support Analyst ensures that technology remains a dependableasset to the School. The successful candidate will play an active part in improving the IT service, shaping future developments, andsupporting the wider team in developing a secure, modern and forward‑looking ICT landscape.Principle Systems that you will support: Microsoft & Cloud ServicesMicrosoft 365 / M365 Exchange OnlineSharePoint OnlineMicrosoft Teams (including creation via Cloud Design Box)Admin Centres (Security, Compliance, Entra/Azure AD, etc.)Microsoft Intune / Endpoint Manager Device enrolmentConfiguration profilesCompliance policiesApplication deploymentMobile device management (MDM)Azure Active Directory (Entra ID) User accountsPermissionsSecurity governanceVirtual Server Environment School’s virtual server farm (VMware)Easy4U Device Management System Intake, diagnosis, repair coordination, and communicationsSecurity & Data ProtectionBackup system (Veeam, Barracuda)Anti‑virus / Endpoint securityEmail security systemInternet security / web filtering (Smoothwall)Client Devices & PeripheralsWindows PCs and laptopsStudent devices (Easy4U programme) & BYODCurriculum-specific softwareAdministrative softwareICT peripherals (printers, projectors, AV equipment, etc.)Service Management & Support SystemsICT Helpdesk / Ticketing System Monitoring, prioritisation, and resolving support requestsService Management & Support SystemsICT Helpdesk / Ticketing System Monitoring, prioritisation, and resolving support requestsAsset & Configuration Database Logging, tracking and updating hardware and software recordsTHE DEPARTMENTPage 9For an informal telephone conversation about the role, contact Barry Hines, IT Services and Support Managervia email bjh@rbcs.org.uk LINE MANAGERIT Services and Support ManagerDEPARTMENTIT SupportCONTRACT STATUSPermanent full-time contract commencing as soon as possible.The first 6 months of service is served as a probationary period.SALARYSalary will be in the range of £34,000 to £36,000 per annum depending onexperience and qualifications. Annual salary is paid by bank transfer on the25th of the month, or next working day thereafter, in 12 equal paymentsthroughout the year.DESCRIPTION OF THE POSTProactively ensure that all members of staff and students receive exceptional service during all contact with the IT support teamwhilst maintaining an effective IT environment and developing the school’s technical services (network, hardware and software).Working with academic colleagues, students and parents to improve the impact of the schools IT systems on learning as well aswith our operational staff to improve the efficiency of administrative services.As a subject matter expert on at least one technology/solution provide expert support, mentoring and training, knowing whento engage or support.MAIN DUTIES AND RESPONSIBILITIES Installation & MaintenanceMaintain PCs, laptops and other ICT related hardware so as to provide a system able to support staff on a day-to-day basis.Support the use of all software, both administrative and curriculum specific.Advise on compatibility of hardware, applications and operating systems, according to user requirements.Install and maintain standard network cabling; perform diagnostic and recovery routines on network equipment; configurenetwork clients with appropriate server information and software.Administer and support Microsoft Intune, including device enrolment, configuration profiles, compliance policies, applicationdeployment and mobile device management.Manage and maintain Microsoft 365 services such as Exchange Online, SharePoint Online, Teams and other associated admincentres, ensuring secure, reliable and efficient service operation.Monitor and maintain user accounts, mail flow, permissions and configuration settings within the Microsoft 365 environment,following best practices for security and governance.Manage active network components including switches, routers, firewalls and access points.Assist the Network Manager in supporting and maintaining the School’s virtual server farm.New user creation in iSAMS and security profile configuration.Exam entries uploads.New Teams creation, working with supplier Cloud Design Box.Supporting and managingRecord and retrieve the collection of information in the school’s asset and configuration database/log.Be responsible for at least one major data security system e.g. backup, virus protection, email security, internet security. Assistin the implementation of data protection policies.Follow the maintenance schedule for all hardware.Monitor the ICT Helpdesk system and work towards resolving problems and other requests in an efficient, effective andtimely manner.Raise and track external support calls and escalate contract/warranty issues appropriately.Time management skills with the ability to prioritise effectively.Yellis Alis – Student baseline assessments. Exam scheduling and data extraction.Manage the intake, diagnosis and coordination of repairs for student devices purchased through the Easy4U scheme, ensuring timelycommunication with the external provider and accurate tracking of devices throughout the repair process.ROLE DESCRIPTIONIT SUPPORT ANALYST  Page 10MAIN DUTIES AND RESPONSIBILITIES Develop the school’s ICT serviceAssist the IT Services and Support Manager with regard to identifying possible ICT requirements.Evaluate new solutions and provide feedback to stakeholders.Initiate and Maintain contact with external suppliers to ensure purchases meet the requirements of ‘Best Value’.Produce estimates for planned expenditure.Work as part of a team and adopt flexible working practices. Personal ICT developmentPursue training and development to increase both personal and School technical knowledge and ability.Read and maintain awareness of documents, in relation to current and future developments, that may impact upon the use ofICT within an educational setting. Attend relevant meetings that may also impact on uses of ICT.OtherAdvise and train individual staff and pupils; produce detailed help sheets and other documentation.Mentor new team members.Manage routine contacts with external contractors and suppliers.Assist with and conduct individual and group training on the use of ICT resources; document current policies and practice.The post holder will be expected to carry out such other duties as reasonably correspond to the general character of the postand are commensurate with its level of responsibility.Additional DutiesThe post holder is responsible for promoting and safeguarding the welfare of pupils at the school.The post holder is responsible for using technical and operational knowledge to ensure a safe environment.ROLE DESCRIPTIONIT SUPPORT ANALYST  Page 11IT SUPPORT ANALYSTThe person specification focuses on the knowledge, skills, experience and qualifications required to undertake the role effectively.It is expected that the successful applicant will have and can demonstrate: PERSON SPECIFICATIONKnowledge and ExperienceEssentialDesirableExperience maintaining PCs, laptops and other ICT related hardware and supportingadministrative and curriculum software.xHands‑on experience administering Microsoft 365 services (Exchange Online, SharePoint Online,Teams, admin centres). xExperience configuring and troubleshooting switches, routers, firewalls, access points,cabling andunderstanding of TCP/IP, DNS, DHCP. xExperience using an ICT Helpdesk system and resolving issues in an efficient, effective andtimely manner. xPractical experience with Microsoft Intune, including device enrolment, configuration profiles,compliance policies and application deployment. xExperience managing user accounts and permissions, including new user creation in iSAMS andsecurity profile configuration.xAbility to install and validate software, set quotas, create network shares, manage access rights,and monitor system logs. xStrong diagnostic skills across hardware, software, and networks.xUnderstanding of data protection and experience assisting with the implementation of dataprotection policies.xExperience working in an educational environment. xExcellent knowledge and understanding of managing large scale educational networks. xExperience with SOCS, Civica Till System, Cloud Design Box, or exam‑related data processes(e.g., “Exam entries uploads”, Yellis Alis – Student baseline assessments).xExperience producing help sheets, documentation, or user training resources. xExperience mentoring junior colleagues or supporting team development. xPage 12IT SUPPORT ANALYST  IT SUPPORT ANALYSTThe person specification focuses on the knowledge, skills, experience and qualifications required to undertake the role effectively.It is expected that the successful applicant will have and can demonstrate: PERSON SPECIFICATIONKnowledge and ExperienceEssentialDesirableKnowledge of educational technology platforms and digital learning tools.xExperience evaluating and recommending new technologies in an educational context.xSkills and Attributes Highly motivated with strong personal drive.xAffable, enthusiastic and energetic personality.xFlexible mind-set, willing and able to tackle a variety of tasks within the School’s ICT environment. xProactive, able to use own initiative and an effective problem solver.xStrong organisational skills to prioritise work and manage time effectively, particularly whenunder pressure. xCommitted to providing a high standard of service. xExcellent communication skills. xSelf-confident.xCompleter – follows through on tasks to ensure effective completion.xAttention to detail. xCommitment to the ethos of the School and its pastoral approach. xWillingness to work occasional evenings/weekends as required.xPage 13IT SUPPORT ANALYST  PERSON SPECIFICATIONQualificationsEssentialDesirableA good Honours degree.xRecognised professional qualification or equivalent experience in IT.xPage 14IT SUPPORT ANALYST  IT SUPPORT ANALYSTThe person specification focuses on the knowledge, skills, experience and qualifications required to undertake the role effectively.It is expected that the successful applicant will have and can demonstrate: HOW TO APPLYClosing date for applications: 09:00 on Friday 24 April 2026Applications should be submitted using the School’s Employment Application Form, which can be downloaded from ourwebsite “Vacancies” page www.rbcs.org.uk/vacancies/This should be submitted with your letter of application, by email to: recruitment@rbcs.org.uk Contact for questions about the application process should be addressed to Mrs Inga Gregory, Director of HR, Reading Blue Coat School, Holme Park, Sonning Lane, Sonning-on-Thames, RG4 6SU.Email: recruitment@rbcs.org.ukPage 15IT SUPPORT ANALYST  PLACE OF WORKReading Blue Coat School,  Sonning on Thames, Berkshire.MEALSLunch and break time refreshmentsare provided free of charge by the School.SPORTS FACILITIES Free membership of the SchoolSports Centre with access to fullyequipped gym and swimming pool.EMPLOYEE ASSISTANCE Confidential independent support serviceavailable to staff when you most need it.WORKING HOURSFull-time, from 08:30 to 16:30, Monday toFriday, with 30-minute meal break, all yearround. Additional hours will be required forthe delivery of co-curricular activities, schoolevents, open evenings, parents’ evenings, etc.PARKINGFree Car parking is available on site.LEAVE ENTITLEMENT30 days’ paid annual leave, three days ofwhich must be retained to cover theSchool closure period between Christmasand New Year each year, plus 8 publicholidays. Holiday year runs from1 September to 31 August annually.CYCLE SCHEMETax-free Cycle to Work Scheme isoffered by salary sacrifice.PROFESSIONALDEVELOPMENTStrong commitment to  support professional development  with a dedicated people  development budget.PENSIONMembership of the RBCS Group PersonalPension Scheme (employee contribution of5% of salary and employer contribution is8% of salary. Life Assurance at 2xgross salary.CAR SCHEMELeased cars scheme offered  by salary sacrifice affording  large savings.THE BLUE COAT BENEFIT HUBThrough the Blue Coat Benefit Hub youcan access discounts, rewards, andperks on thousands of the brands thatyou love to shop with including travel;motoring; electronics; clothing;education; entertainment; restaurants;health and wellness; beauty and spa;insurance; sports and outdoors.BENEFITSReduction in RBCS school fees for employees’ children school fees offered after 6 months service:50% reduction for all full time staff  (pro-rated for part time staff).Fees (from September 2025)  are £8,279 per term.Page 16MEET THE STAFFGETTING HEREAll staff, both teaching and support, form part of a qualified and experiencedteam, which functions at its best in being mutually supportive in a common goal:to provide the best possible education for all Blue Coat pupils.Relationships between staff and pupils at Blue Coat are often remarked upon byvisitors and parents for being warm, relaxed and mutually respectful. Click on the link to find out more about some of our staff. Can you see yourselfas part of the Blue Coat team?www.rbcs.org.uk/the-school/meet-the-staff/BY CARWe are located in the village of Sonning-on-Thames, just off the A4,between Reading and Twyford.We are about 15 minutes’ drive from Junction 10 of the M4motorway. From there, take the Reading / Bracknell turnoff atJunction 10 on to the A329M to Reading. At the roundabout by theflyover take the third exit (A4) towards Maidenhead. Follow thedual carriageway over the next roundabout and up the hill. Overthe railway bridge, turn left into Sonning Lane. The School is about½ mile on the left.BY BUSThe School and village of Sonning is served by local bus services 128and 129 (operated by Courtney) from Reading to Wokingham.Also by service 850 (operated by Arriva Bus) from HighWycombe, Marlow, Henley, Twyford to Reading. Alight atthe junction of Sonning Lane and Bath Road, from where it isa short walk.BY TRAINOur nearest rail links are at Reading central station (mainlineto London, Wales and the West), which is about 5 milesfrom the School (about 15 minutes by taxi). We are also served by local stations at Twyford, which isabout 3 miles away (about 10 minutes by taxi), and at Earley,which is about 4 miles away (about 15 minutes by taxi).For information, call Reception: 0118 944 1005Page 17ONE READING BLUE COATour communityHolme Park, Sonning Lane, Sonning-on-Thames, Berkshire RG4 6SUTel: 0118 944 1005 rbcs.org.uk