IT Manager

The IT Manager is responsible for overseeing the operation, maintenance, and ongoing improvement of Factory International’s IT infrastructure.

Closing date - 22 June 2026Salary - £46,000 per annum  

Please feel free to contact us at recruitment@factoryinternational.org if you require any support in completing your application . 

IT Manager Job Pack - download here
IT Manager Application questions - download here

JOB SUMMARY

The IT Manager is responsible for overseeing the operation, maintenance, and ongoing improvement of Factory International’s IT infrastructure, including helpdesk services, hardware, AV systems, networks, cybersecurity, and domain governance. The role also manages website infrastructure and third-party suppliers, ensuring high-quality service delivery and compliance with contracts. Working collaboratively across the organisation, the IT Manager provides technical expertise to deliver projects, implementing and enhancing systems to meet business needs, and may lead or contribute specialist input throughout the project lifecycle to ensure successful outcomes.

The key responsibilities for the IT Manager include;

- Ensuring all technology services are run to the highest standards and quality of service (performance), and with minimal service disruption or downtime.

- Operational management of enterprise network infrastructure, including HPE Aruba wired and wireless networks, ensuring availability, performance, security and scalability.

- Management and ongoing optimisation of perimeter and internal network security using Palo Alto next-generation firewalls (or equivalent), including policy management, logging, rule reviews and threat prevention features.

- Web site infrastructure - manage the service provider contract for web site infrastructure operational matters, upgrades and maintenance. Liaise with the Audience web team and software development provider on all aspects.

- Line Management of the IT support team and external contractors.

- Managing the central IT helpdesk function – to establish and develop effective fault/support services.

- Administration and continuous improvement of endpoint and device security via Microsoft Intune, including device compliance policies, conditional access integration and endpoint hardening.

- Bi-monthly review of status (M365, Azure, Web site) and push to reduce recommendations/remediations and deliver improvements in scoring.

- Managing the relevant IT budget aspects, including opex, leases and capital expenditure, as well as tracking and monitoring costs to keep to budget and ensure are of values and cost effective.

- Monthly reporting on projects status, and service desk and network performance.

The person specification for the IT Manager are;

ESSENTIAL

- Demonstrable experience in IT infrastructure and operations management in a complex, multi site or venue based environment.

- Strong hands-on experience managing enterprise networking solutions, including HPE Aruba switching and wireless platforms.

- Proven experience administering Palo Alto next-generation firewalls (or equivalent), including security policy management and troubleshooting.

- Practical experience managing Windows, iOS and other endpoint devices using Microsoft Intune, including compliance, configuration profiles and application deployment.

- Experience working with Microsoft 365, Azure / Entra ID and identity-based security controls.

- Commitment to championing representation and inclusion at every level of the organisation with a proven ability to work with people from a wide range of backgrounds.

- Willing to undertake relevant statutory checks eg DBS (Factory International can support with processing and payment)

DESIRABLE

- Experience supporting Cyber Essentials or similar cyber security frameworks.

- Experience working with third-party IT service providers and managed service contracts.

- Exposure to creative, cultural or event-led organisations.

- Enthusiasm for training, mentoring and support of emerging talent.

When applying please do not rely solely on ChatGPT/AI software for your answers as it may not fully reflect your skills and experience and how they align with this role and we may decide to discount your answer if we believe it is solely generated by AI.

Locations

Aviva Studios

Our Mission

Through art, music and culture, in digital and physical space, our mission is to create the meeting points between imagined futures and real lives.

Throughout all our areas of work we will embody our values: Open, Inventive, Equitable, International, and Determined.