IT Infrastructure Manager

• Innovation

We are creative and fearless in our work.

• Accountability

We take ownership of our work and lead from the front.

• Teamwork

We collaborate widely and build supportive environments.

Salary Circa £50,000 per annum

Contract type Permanent

Location Great Abington, Cambridge CB21 6AD (Agile; approximately 2 days a week from our office)

Published

2 days ago

Closing

in 15 days

This is a Permanent, , Full Time vacancy that will close in 15 days at 23:59 BST.

The Vacancy

This is an exciting time to join as we are embarking on an ambitious Digital, Data and Technology (DDT) Programme to enable the organisation to reach its ambitious goal of raising £120m by 2033.

This hands-on role will be responsible for ensuring that IT services are successfully delivered across the charity by maintaining and improving the IT environment including the management infrastructure, storage, network and systems across the organisation. Maximising value and mitigating risks trough the migration of on-premise infrastructure into the cloud. Ensuring a reliable, resilient, high performing and scalable IT environment is delivered. Working in collaboration with Cyber Security colleges to implement security best practice. In addition, this role will identify opportunities to ensure the technology, systems and tools used are fully integrated and embedded throughout the charity, with a view to maximising performance, optimising efficiency and creating a sustainable platform for future growth.

MAIN DUTIES & RESPONSIBILITIES:

Migration and maintenance of hybrid infrastructure 

• Migration of core organisational services form on premise infrastructure to cloud solutions
• Management, administration, monitoring and maintenance of on premise virtual and physical hardware, software and services
• Management, administration, monitoring and maintenance of Microsoft Azure cloud environment
• Manage day to day interactions with Managed Network MSP
• Management, administration, monitoring and maintenance of end user hardware
• Ensure Disaster Recovery and Business Continuity Plans are developed and tested

Systems Administration

• Management, administration, monitoring and maintenance of ARUK’s cloud services
• Management, administration, monitoring and maintenance of Office 365 tenancy
• Management, administration and monitoring of backups
• Provide support and guidance through Line Management of Infrastructure Engineer

IT Projects

• Working on projects of differing complexity, from initial requirement gathering, planning, implementation, rollout and testing
• Input into Operational and Strategic planning process
• Provide regular feedback on project progress to stakeholders
• Assist Systems Administrator in their project work and complete any delegated tasks

Escalations

• Complete comprehensive troubleshooting of escalated tickets from Service Desk
• Document troubleshooting steps and progress and/or call closure details within the ticketing system
• Feedback to wider team on ticket trends or common issues occurring including potential security threats

Security

• Collaboration with Cyber Security & Information Manager to design and implement approved security controls and services
• Ensure Infrastructure and systems are delivered in line with ARUK’s Cyber Security and Data policies and principles.
• Highlight all security risks Cyber Security & Information Manager

Technology Expertise

Strong experience across modern end-user and enterprise technologies, including:

• Extensive Knowledge and proven experience in : Windows operating systems: Microsoft SQL server, Microsoft Office 365, Microsoft Server, Microsoft Entra, Microsoft Defender, Microsoft Intune, Microsoft SharePoint, Microsoft Azure, Azure Virtual Machines, Azure Networking (Virtual Network, Network, Security Group), Azure SQL, Azure Entra ID, Disaster Recovery, IT support principles, Active Directory, Mobile Device Management, Networks, System storage, IT documentation

WHAT WE ARE LOOKING FOR:

• Extensive experience in Service Management / Service Delivery, with a proven track record of driving performance and improving service outcomes.
• Strong leadership capability, combining hands-on operational expertise with both short- and long-term strategic vision.
• Effective people manager, experienced in team leadership, line management, motivation, and coaching to develop high-performing teams.
• Skilled in workload planning and prioritisation, ensuring team delivery aligns with agreed targets and organisational objectives.
• Demonstrates excellent problem-solving ability, with a proactive and solution-focused mindset.
• Able to manage competing priorities and work to deadlines in fast-paced environments.
• Exceptional listening skills, open to feedback and adaptable, with a natural curiosity and commitment to continuous improvement.
• Proven ability to build strong relationships and inspire trust and confidence at all levels
• Highly effective communicator, able to influence, negotiate, and make informed decisions while building rapport across stakeholders.
• Skilled in translating complex technical concepts into clear, accessible language for diverse audiences.
• Strategic and analytical thinker, capable of seeing the bigger picture while setting clear direction and priorities.
• Maintains high levels of integrity, professionalism, and ethical standards in all aspects of work.
• Adaptable and curious, with a strong commitment to ongoing learning and organisational improvement.
• Leads by example with a hands-on approach, stepping in to support the team when needed.

The closing date for applications is the 21st June 2026, with interviews being arrange once shortlisting has been completed. Please indicate in your covering letter if you are unable to attend an interview on a certain date. We would encourage you to submit your application at the earliest opportunity, as on occasion we may have to bring forward the interview date and/or the closing date based on the needs of the business. Although a possibility, this will only happen in exceptional circumstances. Please indicate in your covering letter if you are unable to attend an interview on a certain date.

The Company has experienced unprecedented growth over the past few years. We have a vast number of employees, and provide support to clients from all over the country. Recently, the company has won multiple workplace environment awards and has an outstanding record of employee satisfaction.

The Benefits

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The Values

• Innovation

We are creative and fearless in our work.

• Accountability

We take ownership of our work and lead from the front.

• Teamwork

We collaborate widely and build supportive environments.

The Charity

Alzheimer's Research UK is the UK's leading dementia research charity. Our mission is to accelerate progress towards a cure. Today 1 in 2 people will be impacted by dementia, either through caring for a loved one, developing it themselves or tragically both. But there is hope.

There has never been a more important and exciting time in dementia research. With promising new drugs in clinical trials that slow the progression of the diseases that cause it, and revolutionary new ways to diagnose them on the horizon, we are now at a tipping point. Working with the smartest minds globally and across the UK, with industry and academia, Alzheimer’s Research UK is uniquely placed to invest in the very best research identifying barriers to a cure and knocking them down so that there are more and better treatments for everyone with dementia. For the first time in history, we can see a future where people with dementia can get a swift and accurate diagnosis, and effective treatments that could slow or even stop their disease. We stand for everyone affected by dementia. We stand for a cure.

We value diversity and are committed to creating an inclusive culture where everyone can be themselves and reach their full potential.  We actively encourage applications from people of all backgrounds and cultures, in particular those from ethnic minority backgrounds who are currently under-represented.  Any offer of employment is however subject to you having the right to work in the UK.

The Benefits

It is important to offer a range of benefits which are designed to meet both the organisational and individual needs, are market competitive and designed to attract and retain employees.

For more details on working for Alzheimer's Research UK click here.

Holiday entitlement

Healthcare

Sick pay

Pension

Cycle to work scheme

Family friendly policies

Learning & development

Documents