IT / ADMIN SUPPORT OFFICER

IT / ADMIN SUPPORT OFFICER
Hours:	20 hours per week
Contract:	1 Year Fixed Contract
Salary:	£13,988.00 Annual Salary
Location:	Booth Centre
Role Overview: We are looking for a proactive and technicallyskilled IT/Admin upport Officer to support the smothrunning of day-to-day IT operations, ensuring all team members have reliable, secure, and effcient access to thetechnology they need. The role covers ownership of our Microsoft 365 environment, hardware assets, mobile devices,network infrastructure, server, printers, and physical access systems,， along with maintaining accurate records andproviding responsive support to all the team.
Our Agreed Behaviours & A Little About UsWe live our values and act within our agreed behaviours, which we co-produced as a team, providing a warm welcome,a sense of belonging, and a place to find purpose and thrive.Our trauma informed service includes volunteering opportunities, creative projects, sports programmes, training, andemployment support. We also help people access emergency accommodation, secure permanent housing, and connectwith any services they need.The Booth Centre is an award-winning, nationally recognised community and beacon of best practice, delivering co-produced, partnership-based ways of working adopted by services across the country. We are a safe, welcomingenvironment where everyone is included, respected, heard, and empowered.
AgreedBehaviours	Compassion	Dedication	Integrity	Respect	Kindness
	Sense of Fun	Supportive	Cheerleading forone another	Openness	Non-judgemental

Job Description
Tasks specific to role	Manage laptops allocation, setup, configuration, maintenance, and resets. Maintain an accurate, up-to-date register of allIT equipment held by the organisation. Installand configure Microsoft 365 applications, assigning licences and app access to appropriate groups and individuals.
	Carry out routine server maintenance, add and remove user accounts, reset passwords, and manage access permissions. Manage office internet connectivity, including routers, switches, Wi-Fi access points, and network ports; troubleshoot and resolve issues in a timely manner. □
	Set up and maintain office printers, manage user access and print permissions, and coordinate servicing or repairs as needed. Work in a cyber-secure manner when carrying out allIT duties, ensuring good security practices □ are followed across devices, accounts, and systems. Support the Centre in maintaining and

	□ □	Manage team access cards, including issuing new cards, updating permissions, deactivating cards for leavers, and maintaining accurate records. Provide IT support to the team, resolving hardware, software, & connectivity issues efficiently.
General	■ procedures, and inclusive practices. ■ evolving needs of the service. colleagues when needed. Agreed Behaviours. □ concerns in line with policy and procedure. Attend regular one-to-ones, team meetings, and training as identified by your line manager or the senior management.	Carry out all duties in line with the Centre's Vision, Mission & Values, following policies, Demonstrate flexibility and wilingness to adapt to changing priorities, urgent matters, and the Undertake other reasonable duties as requested by your line manager, including supporting Actively participate in wider team goals, act as an ambassador for the service, and adhere to our Maintain awareness of data protection and information security responsibilities, escalating any Support Booth Centre in working towards and maintaining Cyber Essentials accreditation, helping to ensure baseline cyber security controls are in place and consistently applied

Person Specification

We are looking for a flexible, dedicated, and technically capable IT/Admin Support Officer, a solutions-focused team player who takes pride in their work. You wil jin a supportive and friendly team, with opportunities to develop your skills and grow in a challenging and rewarding environment.

Essential Skills

Experience with Windows Server administration, including user accounts and access management Solid understanding of networking fundamentals, routers, switches, Wi-Fi, DNS, and DHCP Ability to set up, configure, maintain, and troubleshoot laptops and end-user devices Knowledge of Microsoft 365 Admin Centre, including user management, guest access, and group configuration

Experience deploying Microsoft 365 applications and assigning licences Strong problem-solving, organisational, and communication skils, with the ability to explain technical issues clearly to

non-technical team members Ability to manage an IT asset register and prioritise competing demands effectively

Essential Experience

Proven experience in an IT support or systems administration role, including servers. Hands-on experience managing Microsoft 365 environments and office network infrastructure

Experience setting up and maintaining hardware, including laptops and printers

Experience providing first and/or second-line support to end users

Desired Experience/Certifications

How to Apply:

We are committed to equality, diversity, and inclusion and welcome applications from the whole community. To apply, please send an expression of interest addressing all items in the Person Specification, along with your CV, to abdalah@boothcentre.org.uk

Interview Process:

Interview questions will be shared with candidates in advance. Interviews will be conducted by a panel of three people to help ensure a fair and balanced assessment. We aim to notify applicants of interview outcomes as promptly as possible. Feedback will be offered to unsuccessful candidates where capacity allows. We are committed to providing a supportive and respectful experience for everyone taking part in the recruitment process.

Closing date:

Note: Though we have tried to be thorough, no job description can cover every issue which may arise within a post.