Intranet Development Manager

Job reference:002971

Salary:£55,176 + London Allowance of £3,612 if applicable

Closing date:07/06/2026

Department:Communications and Engagement

Location:Blended between office and home (England and Wales)

Employment type:Fixed Term

Hours Per Week36.25

Job posted date:17/04/2026

Contract Duration:12 months FTC

Job Description

Location: Blended between office and home (England and Wales). Time in office negotiable

The role is being offered as a fixed-term contract, initially for 12 months with the potential to be extended.

The Intranet Development Manager will lead the scoping, strategy, and development of Citizens Advice’s primary internal communication channel for both national teams and the network of local Citizens Advice offices. The role will be responsible for creating and implementing a single, trusted source of information that ensures colleagues can access clear, engaging, and accessible content when they need it and in a format that works for them.

The postholder will drive the development of a more user-focused and connected communication experience across the service, enabling stronger two-way and peer-to-peer communication, encouraging the sharing of knowledge and experiences, and supporting more targeted and effective organisational communications. They will also line manage the Senior Channels Officer and lead a project team to deliver this key organisational initiative.

This role will manage the Senior Channels Officer who will support the project as well as maintain the existing intranet and Workvivo platform.

Please apply with your CV and cover letter outlining the essential criteria below:

• Demonstrable experience of developing and implementing organisational wide digital communications, such as an intranet or social networking space, to achieve communications objectives.
• Proven skills in developing content and upholding design and style guidelines across a range of content formats and platforms.
• Experience and ability to gather representative user requirements based on a solid understanding of the user needs of diverse audience groups, interpreting user research to make the correct product decisions, ensuring platforms are accessible.
• Excellent ability to manage projects to deadlines and budgets, identifying and mitigating risks.
• Ability to work with technical teams to deliver appropriate operations support for any given technology service or product.

Citizens Advice offers confidential advice online, over the phone, and in person, for free. Through our national network of charities, we give people the knowledge and the confidence they need to find their way forward – whoever they are, and whatever their problem.

Do you want to work for an organisation that makes a difference, every single day, to people from all walks of life? The people that turn to Citizens Advice need help overcoming an obstacle in their lives – from debt to evictions to trouble at work – and you can be key to them getting the support they need in the quickest, easiest, and most effective way.

Equity, Diversity and Inclusion (EDI) is of strategic importance within the organisation and recognised as integral to all we do as a service.

Central to pursuing our EDI mission is building diverse and inclusive teams in which everyone has a sense of belonging. We believe inclusion is a social justice issue - a principle that underpins our all EDI work. To that end, we particularly welcome applications from people we would like to see better represented in our organisation and sector - people of colour, LGBTQ+ people and disabled people. We follow the social model of disability. We will offer an interview to disabled candidates who indicate they wish their application to be considered under our Disability Confident Interview Commitment where they meet our selection criteria in their application. Some of our roles attract a high volume of applications and in some circumstances where it is not practicable or appropriate, we may limit the number of interviews offered to disabled and non-disabled candidates. We will provide reasonable adjustments as needed.

We’re a flexible employer, so this role may suit anyone who’d prefer a flexible arrangement to help their work/life balance, many of our colleagues spend most of their time working remotely. Whilst we prefer a blended approach between a local office, if one is near you, and home we’re open to being flexible on location, occasionally a role may require you to be based in a certain location if that's the case it will be detailed in the advert or job description. This can be discussed in more detail during your interview.

The National Citizens Advice operates from offices in England and Wales, with 4 regional offices based in Cardiff, London, Birmingham and Leeds, therefore all successful applicants must be based within England or Wales.

Please be aware that Citizens Advice is not a sponsoring organisation. Therefore the successful applicant must already possess the right to work in the UK or be able to secure the right to work in the UK independently.

We have been awarded the top charity in Third sectors' employer index, where it's recognised that Citizens Advice is an organization that not only prioritizes the people we serve but also values the wellbeing of its employees.

Citizens Advice seeks to redeploy internal staff who are at risk or under notice of redundancy and will prioritise them in the recruitment process where necessary. If you have been confirmed as at risk or under notice of redundancy please ensure you indicate this in the at-risk box in your application.

Please note, in the event of a high number of applications, we reserve the right to close the application early.

This vacancy closes at 23.59 on the closing date.

For more information about the organisation, our values and benefits please see the following link - Information, values and benefits

Need help with your application, see our useful how to guides on the following page - Guidance notes for applicants