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We have an exciting opportunity for a Caseworker (known internally as an Integrated Support Service Worker) working for New Era Domestic abuse service, 37.5 hours a week.
Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it?
If yes, then we’d love to hear from you…
Area of Business
Operations
Location or Function
Staffordshire
Full time/Part time
Full time
Hours per week
37.5
Work schedule
Monday to Friday 7.5hrs per day
Basic Salary
£27,752.00 per annum
Contract type
Permanent
DBS required?
Enhanced
Police vetting required?
Yes
Closing Date
15/06/2026
Ref No
6737
What we offer
- Flexible Working Options: Including hybrid working.
- Generous Annual Leave: 28 days plus Bank Holidays, increasing to 33 days plus Bank Holidays, with options to buy or sell annual leave.
- Birthday Leave: An extra day off for your birthday.
- Pension Plan: 5% employer contribution.
- Enhanced Allowances: Enhanced sick pay, maternity, and paternity payments.
- Exclusive Discounts: High Street, retail, holiday, gym, entertainment, and leisure discounts.
- Financial Wellbeing: Access to our financial wellbeing hub and salary-deducted finance.
- Wellbeing Support: Employee assistance programme and wellbeing support.
- Inclusive Networks: Access to EDI networks and colleague cafes.
- Sustainable Travel: Cycle to work scheme and season ticket loans.
- Career Development: Ongoing training and support with opportunities for career progression.
About the role
This role is based in Stafford but will operate across Staffordshire and Stoke-on-Trent. Travel is expected; as is providing victim support in person, usually at VS offices or at community venues.
As an ISS you will be:
- the link worker between the behaviour change service and the victim service;
- ensuring risk information is shared appropriately and used to inform internal and external actions;
- communicating between the two services; exchanging referrals and information; contacting victims and liaising with them
- delivering support to victims during programme intervention and beyond, where necessary, holding a caseload and providing direct support to partners/ex partners in accordance with their wishes and needs;
- ensuring partner agencies are aware of the integrated service and have due regard to its purpose
- delivering partner training and/or awareness sessions for enhancing relationships with partners and other stakeholders.
Please see attached Job Description and Person Specification for further details.
About Us
How to apply