Impact and Engagement Co-Ordinator PERSON SPECIFICATION

Essential Criteria

Experience of community engagement, participation, or user involvement

Experience of working with data (collection, analysis, or reporting)

Experience of producing reports, case studies, or impact evidence

Experience of working in the charity, public, or social justice sector

Strong ability to analyse and interpret data and present it clearly

Excellent written and verbal communication skills

Ability to translate complex issues into clear, compelling narratives

Understanding of social welfare issues (e.g. housing, benefits, immigration)

Knowledge of GDPR and ethical data handling

Ability to engage effectively with vulnerable or marginalised groups

Commitment to access to justice and social justice values

Empathy and sensitivity when working with clients

Proactive and self-motivated

Strong organisational skills and ability to manage competing priorities

Collaborative and relationship-focused

Experience supporting campaigns or policy work

Experience in fundraising or corporate engagement

Familiarity with case management systems (e.g. AdvicePro)

Experience facilitating focus groups or participatory research

Knowledge of the legal aid or advice sector

Ability to travel across Norfolk where required

Flexibility to attend occasional evening events