NORFOLK COMMUNITY LAW SERVICE PERSON SPECIFICATION Family Legal Services Officer • Experience in an administrative role Essential • Confident in speaking with a range of people over the telephone Essential • A commitment to issues of equality and diversity and an understanding of barriers to accessing services Essential • Ability to listen and communicate sensitively and effectively, both orally and in writing Essential • Demonstrable experience/understanding of the importance of teamwork Essential • Strong IT skills, especially Microsoft Office packages, with an ability to pick up new packages Essential • Ability to plan and prioritise work Essential • Ability to be self-motivating and self-managing Essential • Ability to deal with emotional situations calmly and objectively Essential • Attention to detail Essential • Ability to attend occasional out of hours meetings and events as required Desirable
JOB DESCRIPTION D3.1.2 Name of project: Norfolk Community Law Service Address: 14 Prince of Wales Road, Norwich, NR1 1LB Title of Post: Legal Services Officer Responsible to: Family Service Manager/Legal Services Co-ordinator Responsible for: Volunteers Date revised: October 2025 Job summary: To be NCLS’s ‘front door’ providing a client focused service, supporting the Free Legal Advice clinics and assisting with administrative aspects to contribute to the effective running of NCLS office and services. Responsibilities: To take client and agency calls into NCLS including triaging and booking in clients for Free Legal Advice appointments in our clinics To provide office and telephone cover and general office duties as necessary, and to deal in person with clients as appropriate To deal with signposting and referrals for clients, including via the NCAN referral system, maintaining up to date lists of groups, law firms etc who may be able to help To assist with arrangements for the Free Legal Advice clinic rotas, liaising with solicitors as necessary To accurately record client data on the case management system To support the supervision and training of volunteers To support the Senior Management Team as required To deal with incoming and outgoing post General Duties To maintain a duty of confidentiality in respect of all client matters at all times; To abide by the NCLS Equal Opportunities policy and to implement any relevant practice guidelines. To adhere to NCLS hybrid model of home working and office working agreeing to attend the office at the required hours. To undertake any other duties commensurate with the post as per the requirements of the Senior Management Team. The above may be subject to alteration from time to time according to any changes in service delivery, politics or priorities. As such, changes will be carried out following consultation with all parties involved.
NORFOLK COMMUNITY LAW SERVICE PERSON SPECIFICATION Family Legal Services Officer • Experience in an administrative role Essential • Confident in speaking with a range of people over the telephone Essential • Experience of working with those effected by Domestic Abuse Desirable • A commitment to issues of equality and diversity and an understanding of barriers to accessing services Essential • Ability to listen and communicate sensitively and effectively, both orally and in writing Essential • Demonstrable experience/understanding of the importance of teamwork Essential • Strong IT skills, especially Microsoft Office packages, with an ability to pick up new packages Essential • Ability to plan and prioritise work Essential • Ability to be self-motivating and self-managing Essential • Ability to deal with emotional situations calmly and objectively Essential • Attention to detail Essential • Willingness to travel occasionally within and outside Norfolk. Essential • Ability to attend occasional out of hours meetings and events as required Desirable
JOB DESCRIPTION D3.1.2 Name of project: Norfolk Community Law Service Address: 14 Prince of Wales Road, Norwich, NR1 1LB Title of Post: Family Legal Services Officer Responsible to: Family Service Manager Responsible for: Volunteers Date revised: October 2025 Job summary: To be NCLS’s ‘front door’ providing a client focused service, supporting the Family and Domestic Abuse Free Legal Advice clinics and assisting with administrative aspects to contribute to the effective running of NCLS office and services. Responsibilities: To take client and agency calls into NCLS including triaging and booking in clients for Free Legal Advice appointments in our Family and Domestic Abuse clinics To provide office and telephone cover and general office duties as necessary, and to deal in person with clients as appropriate To deal with signposting and referrals for clients, including via the NCAN referral system, maintaining up to date lists of groups, law firms etc who may be able to help To assist with arrangements for the Free Legal Advice clinic rotas, liaising with solicitors as necessary To accurately record client data on the case management system To support the supervision and training of volunteers To support the Senior Management Team as required To deal with incoming and outgoing post General Duties To maintain a duty of confidentiality in respect of all client matters at all times; To abide by the NCLS Equal Opportunities policy and to implement any relevant practice guidelines. To adhere to NCLS hybrid model of home working and office working agreeing to attend the office at the required hours. To undertake any other duties commensurate with the post as per the requirements of the Senior Management Team. The above may be subject to alteration from time to time according to any changes in service delivery, politics or priorities. As such, changes will be carried out following consultation with all parties involved.