Reporting to: Service Manager (Housing) and Head of Housing Services

Main tasks and responsibilities

Accommodation services

To ensure that New Horizon Youth Centre’s accommodation projects run smoothly and effectively, so that young people can access and maintain accommodation appropriate for their circumstances. This will include:

• Contributing to the effective delivery of NHYC’s accommodation projects and the development of NHYC’s wider accommodation options, including private rented access.

• Providing expert coaching and guidance to clients and monitoring and evaluating their progress as well as providing resettlement support which includes support with life skills, Education, Employment and Training (JET) and preparation for independent living.

• Ensuring NHYC’s legal and regulatory compliance in all areas of housing management and support.

• Continued use of feedback and a commitment to service provision that is sensitive and responsive to young people’s needs, including:

· Completing assessments, resettlement and action plans with clients

· Ensuring that all relevant work is recorded both in case files and on the NHYC database

· Regular reviewing of case files

· Ensuring risk management and assessment procedures are followed

· Client support work, advocacy and referral to additional services

Other

To contribute positively and constructively to the development of the team, the service and the Centre. This will include:

• Covering for other members of the team as necessary.

• Following NHYC’s policies, procedures and performance expectations in all functions of the post.

• Undertaking, as required, any other duties compatible with the level and nature of the post and/or reasonably required by the Service Manager, Head of Services or wider Leadership Team.

Person specification

We are looking for an individual who can demonstrate the following competencies to a high level and want to use these to the full in their work.

Essential experience, skills and knowledge

• Ability to work effectively with young people facing homelessness to identify personal goals and support mechanisms for change

• Experience of delivering services within a youth and community or other relevant setting

• An understanding of the issues, barriers, and challenges which young people experiencing homelessness might be facing

• A working knowledge of accommodation options and referral pathways relevant to the client group.

• Experience of working in partnership with both internal and external stakeholders in order to deliver specific projects or achieve organisational aims and objectives

• Experience of using IT systems (including knowledge of databases) to support the achievement of personal and collective work goals

• The ability to multitask in a pressured environment

• Ability to maintain enthusiasm for a high level of contact with young people on a day to day basis, and a genuine interest in helping young people to move towards independent living

• Understanding of the kinds of challenging behaviour that young people might demonstrate and the ability to deliver strategies for dealing with such behaviour

• A high level of knowledge of health and safety issues in a working environment

• Experience and knowledge around safeguarding policy and procedures for children and young people

• A working knowledge of and commitment to Equity, Diversity and Inclusion as it applies to a supportive service and in the workplace

Desirable experience, skills and knowledge

• Experience of working in a hostel/supported accommodation or similar residential setting

• Proven track record of progressing vulnerable people into stable accommodation outcomes.

• Knowledge of working to performance indicators, including monitoring and reporting on service outputs/outcomes, client tracking, analysing performance information, and identifying corrective action

• Thorough and up-to-date working knowledge of:

· Local and National Government policies and procedures in relation to the client group.

· Relevant local and national organisations and their role/responsibilities in providing support to young people

· The benefits system and how this impacts young people.

Additional job requirements

• Willingness to work flexibly in response to changing organisational requirements.

• Willingness to work from different sites including our day centre in Camden.

Timescales and how to apply

Dates

• Closing datefor applications:9am, Friday 1 May

• Shortlisted candidates will be informed: Tuesday 5 May

• Interviews: Friday 8 May

Application process

• Complete the application form below

• Upload your CVsetting out your career history, education or qualifications, and other key responsibilities or achievements. DO NOT INCLUDE YOUR NAME OR INITIALS IN THE DOCUMENT FILE NAME
• Write a cover letter / supporting statement(no more than 1500 words) highlighting yoursuitability for the role and how you meet the ESSENTIAL criterialisted on the Person Specification, and any additional relevant desirable points you wish to share.Do not include your name, address or any personal details.This is an important part of your application so must be completed. We recommend you work on this in another text file (such as Word) and copy and paste it into the box below when you are ready to submit.

We do not consider incomplete applications.

You will be notified if you have not been shortlisted. However, we are unfortunately unable to provide each individual application with feedback.

If you have any questions or would like to arrange a call to discuss the role, please feel free to email us at recruitment@nhyouthcentre.org.uk or call 0207 388 5560.

Click here to see the job pack in PDF format or the job pack in Word format .

• Department
• Housing Team
• Locations
• New Horizon Youth Centre
• Contract type
• 3 months fixed term
• Location
• Based at New Horizon with some travel around London required
• Hours of work
• full-time or part-time
• Application deadline
• 9am, Friday 1st May 2026
• Salary
• Starting salary for role is £32,136.00, (pro-rata)

Our Perks & Benefits

• 30 days annual leave per year 🏄🏻‍♀️

  plus bank holidays and some additional time off over Christmas

• Generous pension contributions 💰

  6% contribution to a group personal pension scheme

• Enhanced Employee Assistance Programme 🫴

  including a 24-hour helpline, access to counselling, contributions towards medical expenses, discounted gym memberships, high street vouchers and more

• Clinical supervision and reflective practice 💬

• Staff loan policy, including cycle to work scheme 🚲

• Generous training budget and Diversity Leadership Scheme 📝

• Regular staff away days and team building activities 🕺🏾

Workplace, Culture & Diversity

New Horizon Youth Centre is committed to recognising and valuing difference and ensuring fairness and equity; and recognising and seeking to redress inequity and disadvantage wherever possible. We have an ongoing action plan to improve our EDI practices, which every member of our organisation has a role in contributing to.

We encourage applications from all backgrounds in respect of ethnicity, disability, gender, sexuality, religion, and socio-economic backgrounds.