Jobs, Education and Training Worker - Refugees and Migrant Focus
This exciting and vital role will focus on developing our jobs, education and training delivery for young refugees, asylum seekers and those with English as a second language.
Role overview
The Jobs, Education and Training (JET) Worker is part of the NHYC Youth Work Team.
New Horizon provides a range of Youth Work opportunities for young people experiencing homelessness. One stream of work is our Jobs, Education and Training (JET) team. The JET team works with young people to support them into meaningful and appropriate employment, training opportunities, apprenticeships, volunteering, and education. They work with young people 1:1, holding small caseloads of young people, as well as working with groups and delivering employment or education-focussed sessions on a regular basis. As part of our delivery, we have developed a weekly ESOL group for young people looking to improve their spoken English, many of whom are young refugees and asylum seekers. Your role would involve the planning, preparation and delivery of these non-formal education sessions as well as delivering 1:1 casework.
New Horizon also runs a busy day centre from Monday to Friday with an open-access drop-in from 10:00-13:15. We provide basic needs support to young people experiencing homelessness, such as providing breakfast and lunch, clothes, toiletries, showers, laundry facilities and Wi-Fi. Your role will be based in the day centre working with young people face-to-face. While most of your time will be focussed on specialist JET delivery, you will spend approximately 1 day per week helping us to deliver our core day-centre service. As such, you will need to be able to support a diverse range of young people experiencing homelessness at the service.
While you will work with all young people in the service, this role will focus on developing our JET delivery for young refugees, asylum seekers and those with English as a second language. Alongside delivering group sessions, you will also focus on developing specialist networks and partnerships and creating pathways to appropriate opportunities.
Key details
- Contract type and hours:permanent, full-time, 35 hours per week (monday - Friday 09:30-17:00)
- Starting salary:£31,200.00 (pro rata). The scale is £31,200-£34,736
- Location:New Horizon Youth Centre, 68 Chalton Street, London, NW1 1JR
- Application deadline:9am, Monday 24 November 2025
- How to apply:complete our application form below, submit your CV and write a 2 page cover letter/supporting statement. Please don't include your name or address in your CV or cover letter.
Reporting to: Services Manager for Youth Work and Head of Youth Work
Main tasks and responsibilities
Young people's services
- Developing and delivering the Jobs Education and Training (JET) programme, creating routes into jobs, education, and training for young people with multiple needs, with a specific focus on young people from refugee, asylum-seeking and English as a Second Language backgrounds.
- Specialising in delivering support, casework, and guidance to refugees and asylum seekers regarding their employment and education options, and maximising opportunities to gain skills and education.
- Coordinating delivery of our weekly ESOL class, developing an innovative and appropriate programme of activities that responds to young people’s changing needs.
- Developing a network of partnerships with external relevant statutory and voluntary sector agencies, especially those across London working with refugees, to provide new and appropriate opportunities for these young people. Formulate Service Level Agreements where appropriate.
- Working within the Youth Work Team to deliver a holistic service to young people who are unsafe or facing homelessness and enabling them to move on to independence.
- Referring young people to other internal New Horizon Youth Centre teams to support their overall progression, including rough sleeping, housing, health, life skills and youth justice.
- Contributing to the management and development of the day centre, including attending daily handover meetings and addressing Health and Safety and safeguarding issues as a priority.
- Promoting and representing NHYC at relevant external forums and meetings.
Information management
- Monitoring and evaluating young people’s progress to ensure the JET programme meets the standards required by external assessors and funders.
- Recording all contact with young people appropriately and maintaining all relevant files and recording systems.
- Being self-servicing in day-to-day administration and following team and NHYC’s administrative procedures.
Performance and development
- Attending Reflective Practice, JET Team Meetings, Staff Meetings and Youth Work Team meetings.
- Continuously reviewing own working practices in line with client feedback and current best practice.
- Reviewing and evaluating own performance to identify strengths and areas for development. Identifying own learning and development needs and opportunities.
- Undertaking development and training opportunities and being responsible for obtaining maximum benefit through review, reflection, and practice.
Other
- Covering for other members of the team where necessary.
- Following NHYC’s policies, procedures and performance expectations in all functions of the post.
- Undertaking, as required, any other duties compatible with the level and nature of the post and/or reasonably required by the Head of Services, Director of Operations or CEO.
Person specification
We are looking for an individual who can demonstrate the following competencies to a high level and want to use these to the full in their work.
Essential experience, skills and knowledge
- Ability to work effectively with young people facing homelessness, or a similar vulnerable group, to identify personal goals, break down barriers, and support to find solutions.
- Experience developing and delivering jobs, education or training programmes and creating routes into employment, education, and training.
- Experience of planning and facilitating engaging group sessions with young people, demonstrating creativity, innovation, and cultural competence.
- A track record of managing a case list of clients including maintaining and updating records, completing assessments, creating action plans, goal setting, coaching, and making relevant referrals.
- An understanding of the kinds of behaviour young people might demonstrate. Ability to understand this behaviour in a trauma-informed way and developing strategies for managing behaviour effectively.
- Demonstrable experience working effectively and communicating with groups of people from a range of backgrounds and with diverse experiences and language levels.
- Previous experience working directly with refugees and asylum seekers.
- Experience creating and maintaining external partnerships to achieve organisational aims and objectives, including representing the organisation at external meetings and events.
- Experience of using IT systems (including knowledge of databases) to support the achievement of personal and collective work goals.
- A working knowledge of, and demonstrable commitment to Equity, Diversity and Inclusion.
- Experience and knowledge around safeguarding and health and safety policy and procedures for children and vulnerable adults.
Desirable experience, skills and knowledge
We’d love to hear from you if you also have these desirable skills and experiences, but don’t worry if you don’t. These are the extras we’d really like!
- A professional qualification in teaching English. For example, TEFL or equivalent.
- Ability to speak another language, particularly those most common at our service - Arabic, Amharic, Tigrinya, or Farsi.
- An understanding of the issues, barriers, and challenges which young people experiencing homelessness might be facing, especially at the point of accessing help and support.
- Up-to date working knowledge of Local and National Government policies relating to employment, education, benefits, housing, and young people.
Additional job requirements
- Willingness and ability to work outside of normal hours on occasion (within New Horizon’s flexible working arrangements), including work over the Christmas period when required.
- Willingness to work flexibly in response to changing organisational requirements.
- Willingness to work from different sites including our day centre in Camden.
Timescales and how to apply
Dates
- Closing datefor applications:9am,Monday 24thNovember
- Shortlisted candidates will be informed:
Friday 28thNovember
- Interviews:
Wednesday 3rdDecember
Application process
- Complete the application form below
- Upload your CVsetting out your career history, education or qualifications, and other key responsibilities or achievements. DO NOT INCLUDE YOUR NAME OR INITIALS IN THE DOCUMENT FILE NAME
- Write a cover letter / supporting statement(no more than 1500 words) highlighting yoursuitability for the role and how you meet the ESSENTIAL criterialisted on the Person Specification, and any additional relevant desirable points you wish to share.Do not include your name, address or any personal details.This is an important part of your application so must be completed. We recommend you work on this in another text file (such as Word) and copy and paste it into the box below when you are ready to submit.
We do not consider incomplete applications.
You will be notified if you have not been shortlisted. However, we are unfortunately unable to provide each individual application with feedback.
If you have any questions or would like to arrange a call to discuss the role, please feel free to email us at recruitment@nhyouthcentre.org.uk or call 0207 388 5560.
Click here to see the job pack in PDF format or the job pack in Word format.
- Department
- Youth Work Team
- Contract type
- Permanent
- Hours of work
- The post holder will be required to work 35 hours per week, Monday-Friday (9:30-17:00)
- Application deadline
- 9am, Monday 24th November
- Salary
- £31,200.00 (pro rata). The salary scale is: AP26 (£31,200) to AP30 (£34,736).
Our Perks & Benefits
-
30 days annual leave per year 🏄🏻♀️
plus bank holidays and some additional time off over Christmas
-
Generous pension contributions 💰
6% contribution to a group personal pension scheme
-
Enhanced Employee Assistance Programme 🫴
including a 24-hour helpline, access to counselling, contributions towards medical expenses, discounted gym memberships, high street vouchers and more
-
Clinical supervision and reflective practice 💬
-
Staff loan policy, including cycle to work scheme 🚲
-
Generous training budget and Diversity Leadership Scheme 📝
-
Regular staff away days and team building activities 🕺🏾
Workplace, Culture & Diversity
New Horizon Youth Centre is committed to recognising and valuing difference and ensuring fairness and equity; and recognising and seeking to redress inequity and disadvantage wherever possible. We have an ongoing action plan to improve our EDI practices, which every member of our organisation has a role in contributing to.
We encourage applications from all backgrounds in respect of ethnicity, disability, gender, sexuality, religion, and socio-economic backgrounds.
Day Centre Receptionist
We're looking for a Day Centre Receptionist, someone who can be the first point of contact at our busy day centre in Camden, where as many as 70 young people a day regularly access for support.
Role overview
We're looking for a Day Centre Receptionist, someone who can be the first point of contact at our busy day centre in Camden, where as many as 70 young people a day regularly access for support. The receptionist will be embedded within our Youth Work team, providing both an administrative and young people focused role. The role will suit an approachable and dynamic individual, who thrives working under pressure and is motivated to deliver the best possible service to young people.
Key details
- Contract type and hours:permanent, full-time (35 hours per week Monday-Friday 9:30-17:00)
- Starting salary:£31,200. The salary scale is: AP26 (£31,200) to AP30 (£34,736)
- Location:New Horizon Youth Centre, 68 Chalton Street, London, NW1 1JR
- Application deadline:9am, Monday 24 October 2025
- How to apply:complete our application form below, submit your CV and write a 2 page cover letter/supporting statement. Please don't include your name or address in your CV or cover letter.
Key objectives:
Reporting to: Services Manager for Youth Work and Head of Youth Work
Main tasks and responsibilities
Young people's services
To support young people accessing the day centre services. This will include:
- Working within the Youth Work Team to ensure young people receive a high-quality service from the point of initial registration to move-on into accommodation and beyond.
- Managing our busy day centre reception area, welcoming all young people who access, coordinating initial registrations, ensuring young people’s basic needs are supported, and that all contact is appropriately recorded.
- Providing expert coaching, guidance and advocacy to young people. Helping to problem solve around day-to-day issues they might present with, including access to benefits, ID, accommodation, health and employment.
- Ensuring a thorough daily handover of actions relating to young people.
- Working in partnership with internal New Horizon teams including Housing, Health , Youth Justice, Rough Sleeping and Youth Work. Ensuring young people are booked in promptly for assessments and keywork sessions, and are able to participate in our multifaceted Life skills programme.
- Welcoming and registering any external partner agencies or guests visiting the centre. Liaising with the Admin Team on room bookings and facilities.
- Ensuring risk management procedures are followed at all times. Liaising with the Duty Manager on any safeguarding concerns or incidents that arise.
- Providing advocacy and making referrals to appropriate services.
- Contributing to the management and development of the service, including attending daily briefings, reflective practice sessions and team meetings.
- Taking a hands-on approach to dealing with complex or difficult cases.
Sharing best practice
To proactively share best practice with internal and external stakeholders in order to maximise the impact of the work of NHYC. This will include:
- Seeking out and responding to opportunities with specialists and agencies who might offer resources, funding, or individual services relevant to client needs e.g., Local Authorities, Social Services, the DWP, health services, and other voluntary sector agencies.
Information management
To produce and maintain accurate and useful information in a range of formats in order to promote effective service delivery and evaluation. This will include:
- Recording all contacts with clients appropriately and maintaining all relevant files and recording systems up to date.
- Inputting and extracting information from client monitoring systems other accounting and database systems. Utilising other relevant software for the production of correspondence and reports.
- Being self-servicing in day-to-day administration and following team and NHYC’s administrative procedures.
- Supporting internal teams to develop our internal processes for information management and tracking.
Reviewing personal and professional development needs
To be proactive in reviewing and evaluating own performance and identifying and acting upon areas for improvement. This will include:
- Reviewing and evaluating own performance to identify strengths and areas for development. Identifying own learning and development needs and opportunities.
- Undertaking development and training opportunities and being responsible for obtaining maximum benefit through review, reflection, and practice.
Other
To contribute positively and constructively to the development of the teams, service and NHYC. This will include:
- Covering for other members of the team as necessary, including flexibility to step into workshops being delivered by the wider Youth Work team.
- Following and implementing NHYC’s policies, procedures and performance expectations in all functions of the post.
- Undertaking as required any other duties compatible with the level and nature of the post and/or reasonably required by the line manager, Head of Services or Leadership team.
Person specification
We are looking for an individual who can demonstrate the following competencies to a high level and want to use these to the full in their work.
Qualifications, experience and track record
- Ability to work effectively with young people facing homelessness, or a similar vulnerable group, to identify personal goals and support mechanisms for change. (E)
- Experience of supporting young people on a 1:1 and group basis. (E)
- Experience in a receptionist or similar front-of-house role. (D)
- Ability to work in partnership with internal and/or external stakeholders to deliver frontline services. (E)
- Experience of using IT systems (including knowledge of databases) to support the achievement of personal and collective work goals. (E)
- Confidence and ability to work under pressure and multitask in a pressured environment. (E)
Special knowledge and job requirements
- Ability to maintain enthusiasm for a high level of contact with young people on a day-to-day basis and a genuine interest and passion in helping young people to make changes in their life and move towards independent living. (E)
- A thorough understanding of the issues, barriers and challenges which young people experiencing homelessness might be facing, especially at the point of accessing help and support. (D)
- An understanding of the kinds of behaviour young people might demonstrate, and ability to understand this behaviour in a trauma-formed way and developing strategies for managing behaviour. (E)
- Thorough and up-to-date working knowledge of Local and National Government policies and procedures in relation to housing, benefits system, and young people. (D)
- An understanding of and a commitment to Equity, Diversity and Inclusion as it applies to a supportive service and in the workplace. (E)
- Experience and knowledge around safeguarding policy and procedures for children and vulnerable adults. (E)
Additional job requirements
- Willingness and ability to work outside of normal hours on occasion (within New Horizon’s flexible working arrangements), including work over the Christmas period when required. (E)
- Willingness to work flexibly in response to changing organisational requirements. (E)
- Willingness to work from different sites including our day centre in Camden. (E)
Timescales and how to apply
Dates
- Closing datefor applications:9am,Monday 24thNovember
- Shortlisted candidates will be informed:
Friday 28thNovember
- Interviews:
Thursday 4thDecember
Application process
- Complete the application form below
- Upload your CVsetting out your career history, education or qualifications, and other key responsibilities or achievements. DO NOT INCLUDE YOUR NAME OR INITIALS IN THE DOCUMENT FILE NAME
- Write a cover letter / supporting statement(no more than 1500 words) highlighting yoursuitability for the role and how you meet the ESSENTIAL criterialisted on the Person Specification, and any additional relevant desirable points you wish to share.Do not include your name, address or any personal details.This is an important part of your application so must be completed. We recommend you work on this in another text file (such as Word) and copy and paste it into the box below when you are ready to submit.
We do not consider incomplete applications.
You will be notified if you have not been shortlisted. However, we are unfortunately unable to provide each individual application with feedback.
If you have any questions or would like to arrange a call to discuss the role, please feel free to email us at recruitment@nhyouthcentre.org.uk or call 0207 388 5560.
Click here to see the job pack in PDF format or the job pack in Word format.
- Department
- Youth Work Team
- Contract type
- Permanent
- Hours of work
- Full-time, 35 hours per week Monday - Friday
- Application deadline
- 9am, Monday 24th November
- Salary
- £31,200.00 pro-rata. The salary scale is: AP26 (£31,200) to AP30 (£34,736).
Our Perks & Benefits
-
30 days annual leave per year 🏄🏻♀️
plus bank holidays and some additional time off over Christmas
-
Generous pension contributions 💰
6% contribution to a group personal pension scheme
-
Enhanced Employee Assistance Programme 🫴
including a 24-hour helpline, access to counselling, contributions towards medical expenses, discounted gym memberships, high street vouchers and more
-
Clinical supervision and reflective practice 💬
-
Staff loan policy, including cycle to work scheme 🚲
-
Generous training budget and Diversity Leadership Scheme 📝
-
Regular staff away days and team building activities 🕺🏾
Workplace, Culture & Diversity
New Horizon Youth Centre is committed to recognising and valuing difference and ensuring fairness and equity; and recognising and seeking to redress inequity and disadvantage wherever possible. We have an ongoing action plan to improve our EDI practices, which every member of our organisation has a role in contributing to.
We encourage applications from all backgrounds in respect of ethnicity, disability, gender, sexuality, religion, and socio-economic backgrounds.