Housing Officer
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YMCA Cheltenham
GET INVOLVED – WORK FOR US – BE DRIVEN BY THE GOOD WE DO
Salary: Up to £31,000 (dependent on relevant qualifications, skills, and relevant Supported Housing/Social Housing experience)
Hours: 37.5 per week working a shift pattern
Location: Ermin Hall and Coronation Court, but working across other sites in Gloucester
YMCA Cheltenham is preparing to open a brand‑new supported housing scheme in July 2026 — and we’re looking for proactive, resilient and purpose‑driven Housing Officer to help shape it from the ground up.
This is an exciting time to join us. As we celebrate 170 years of continuous service to Gloucestershire communities, you will play a central role in ensuring we remain a trusted, visible, and high‑performing provider of housing and support services.
If you have substantial, recent experience in social or supported housing and a track record of making a meaningful difference we would love to hear from you.
About the Role
The Housing Officer will be responsible for the delivery of daytime resident support & housing management of Ermin Hall, although this may change from time to time depending on business need.
The Housing Officer will provide day to day support to residents, have an assigned caseload to ensure licences are maintained, accommodation is managed, the living environment is kept safe and detailed resident support is prioritised through 121 work, groupwork & signposting, with the focus of leading individuals to a place of personal resilience and independence.
The Housing Officer will report to the Housing Lead in the delivery of housing management and resident support services, ensuring the housing project they are responsible for are delivering services of a high standard to all residents.
Key Responsibilities
- Help deliver organisational excellence by ensuring the delivery of services in accordance with best practice standards, organisational policies & procedures and management expectation.
- Work to ensure delivery of the service outcomes expected within the PATHWAY home model and framework.
- Be part of an operational staffing team delivering staff cover, by way of a rota structure, over a 7-day week, 8am to 4pm/Midday to 8pm, thereby guaranteeing service continuity, and to provide cover and flexibility when required, 365 days a year.
- Deliver quality services to residents, ensuring housing management systems are utilised as required and data inputting is of the expected high standard.
- Work collaboratively with other HO’s & Housing Support Workers across YMCA Cheltenham to ensure services are maintained, cover is provided at times of absence, and key partners & stakeholders are informed, so organisational outcomes and performance can be appropriately managed.
- Provide the Housing Lead with operational insight and service outcomes, as well as reporting on internal & external KPI’s for commissioning partners, in line with contractual expectations.
- Deliver on evidencing support outcomes for residents, by ensuring the frequency of completing and recording Housing Outcome Star’s (HOS’s), as required by the YMCA Cheltenham PATHWAY HOME housing framework, is completed to a high standard.
- Work alongside and with other parts of the organisation to ensure areas of the business are performing as expected in relation to complaints, safeguarding, H&S matters, Property Maintenance, HR, Regulatory Compliance, Policy development, Finance, and our Health & Well Being service.
- Foster, develop and support strong professional relationships internally and with external partners & stakeholders.
- To support the promotion of YMCA Cheltenham Organisational Values, in the delivery of all aspects of this role, and in collaboration with teams within the business.
What you’ll bring
Qualifications
- Evidence of continuing professional development in housing or related field.
- Minimum of CIH Level 3 (or equivalent) in Housing or willingness to begin the qualification on completion of probation (to be completed within a fixed timeframe as part of core accountability and as a requirement of the role).
Competencies & Technical Skills
- Professional knowledge of Supported / Social Housing sector.
- Demonstrate an excellent standard of literacy, numeracy, and English language skills.
- Be able to work with tact and diplomacy and react sensitively, with emotional intelligence when faced with complex, sensitive or difficult scenarios.
- Be able to work in a highly confidential way with the ability to apply judgement, common sense, problem solve and find practical solutions to difficult challenges.
- Be able to manage own workload with minimum supervision, to tight deadlines and to work well in a busy environment.
- Be able to apply interpersonal and influencing skills with the ability to maintain good working relationships across a range of staff levels both internally and externally.
- Competence with housing management systems, CRM, and Microsoft 365.
- Ideally holds a full driving licence and has access to a vehicle for work purposes
Experience
- Recent experience of social housing operations (in a housing association, ALMO, local authority, supported housing setting or similar).
- Proven record of operational delivery within a project or housing environment.
- Substantial recent experience of being part of a team in a housing environment.
- A track record of partnership working (local authorities, community safety, support agencies) to resolve complex resident issues.
Personal Qualities
- Resident‑centred:committed to listening, acting on feedback, and improving outcomes.
- Collaborative & Influential:builds trust across teams and partners; confident negotiator.
- Organised & Resilient:manages competing priorities, stays calm under pressure, delivers to deadlines.
- Ethical & Professional:champions fairness, safeguarding, and integrity in all interactions.
- Continuous Improvement Mindset:curious, pragmatic, and solutions‑focused.
ABOUT US
YMCA Cheltenham, founded in 1855, is a registered charity and has become a leading provider of supported housing for the most vulnerable in Cheltenham and Gloucester, alongside other works sports facilities, affordable housing and other charitable activities.
YMCA Cheltenham is an organisation founded on Christian values and, as such, employees may encounter behaviours, artefacts, or other elements particular to or representative of the Christian faith in their workplace.
As an organisation founded upon the Christian Faith, YMCA Cheltenham draws its Values from the Bible, principally as described in Micah 6:8. Our Values are therefore expressed as follows:
OUR VALUES
YMCA Cheltenham will OPERATE with Equity, Integrity, Openness and Honesty.
YMCA Cheltenham will ENGAGE with Empathy, Kindness, Generosity and Grace.
YMCA Cheltenham will BE Thoughtful, Discreet, Ethical and Respectful to all.
Employees are not required to adhere to the Christian faith, nor any faith, and no such consideration is made by the organisation in employment choices nor in delivering its services – however, we do expect all employees to demonstrate the list of Values shown while in the workplace.
ABOUT WHAT WE OFFER
The organisation recognise that employees need a good balance between work and life. We are committed to supporting a healthy balance between work and life, and creating a workplace where people can thrive. Our benefits include:
- 25 days of annual leave plus bank holidays, rising by up to 5 extra days with service.
- Two wellbeing daysper year.
- Retail discounts and rewardsacross major high‑street and online brands.
- Cycle to Work scheme.
- Generous contributory pension.
- Company sick pay.
- Life Assuranceat two times salary.
- Health cash plan, covering optical and dental costs, GP/consultant access, and independent personal, workplace, and financial advice.
- Free use of on‑site sports facilities.
- Occupational Health supportand reasonable adjustments where needed.
- Extensive training and development, including opportunities to gain relevant qualifications.
- Regular social eventsfor colleagues and their families
- Critical Illness cover.
- A supportive, passionate and high-performing team environment.
We are committed to creating a dynamic and diverse workforce and welcome applications from all suitably qualified candidates regardless of their age, gender, disability, race or ethnicity, sexual orientation or faith. We have procedures in place to ensure that all applicants are treated fairly and consistently at every stage of the recruitment process.
YMCA Cheltenham is committed to following safer recruitment guidelines. In line with the requirements of the Asylum and Immigration Act 1996, all applicants must be able to demonstrate they have evidence to be eligible to live and work in the UK. Successful candidates will need to provide two satisfactory references, undergo a DBS check and demonstrate full employment history.
YMCA Cheltenham is wholly committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. We expect all our staff and volunteers to share this commitment.
Role
Housing Officer
YMCA Name
YMCA Cheltenham
Location
Cheltenham,
England,
United Kingdom
Job Type
Shift pattern, Permanent
Weekly Hours
37.5 Hours
Remote
In Person
Closing Date
08.05.26
Notifications