Housing Officer
Do you have excellent written, numeracy and verbal communication skills, and can take a robust but sensitive approach with people?
Do you have transferrable skills and a keen interest to learn?
Then we want to hear from you...
We are looking for a Housing Officer, to provide housing management services to residents living in our supported accommodation buildings for refugees based in Cheltenham and Gloucester. This is a full-time position working 37.5 hours per week, Monday-Friday (9am-5pm) in our Housing Management team.
What will you be doing?
You will be able to help navigate our residents successfully through their licences/tenancies, working within a team geared towards managing all tenancy-related issues that arise. Experience in Housing Management is not essential as full training will be given, but you need to be an accurate administrator with attention to detail, good with figures and resilient to work in a challenging environment. This role will be based at the accommodation sites communicating with the residents and helping to ensure their living area is safe and habitable.
You'll be working closely with the support team on-site to ensure the best possible outcomes for our residents. Due to the locations of our properties, you will need a full UK driving licence and access to your own vehicle.
If you are empathetic, driven, embrace opportunities and are willing to learn and reflect, we want to hear from you, to help us continue to achieve our vision and purpose.
About Us
Established in 1989, CCP is a registered charity propelled by an unwavering commitment to addressing homelessness, family breakdown, and social exclusion. Over the years, we've consistently made tangible impacts in communities across Gloucestershire, Worcestershire, Herefordshire, South Gloucestershire, Bristol, Wiltshire, Dorset, and Devon.
Benefits
- 25 days holiday, plus public holidays, with an additional day added per year and an option to purchase more*
- Enhanced pension and sick pay
- Death in service benefit
- Free subscription to Benenden Cashback plan or Perkbox Discounts
Why choose CCP
- Investors in People Gold accredited employer, committed to making the workplace better for you.
- Excellent trainingand support to help you excel in your role.
- A voicein various groups, including Proud2Be, Green Impact, Health & Safety, and Health and Wellbeing.
- Access to a Workplace Welfare Managerfor support when needed.
- Be part of an organisation that delivers social value
Are Your Values Aligned with Ours?
We look for staff who embody our SPIRIT values:
Show gratitude and appreciation of others.
Demonstrate personal and professional pride.
Integrity is everything.
Reflect and learn.
Continuous improvement.
Take your best self wherever you go.
How to Apply
If you're ready to make a meaningful difference and share our values, click the apply button to start your journey with CCP.
Position: Housing Officer Job ID 1105
Hours: Full-time 37.5 hours per week, Monday to Friday
Contract: Permanent
Location: Cheltenham and Gloucester
Pay: £26,960 per year (Band C)
Closing Date: 11:59pm 28th June 2026 - CCP reserves the right to close the job advert early if needed.
CCP is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all.
Our robust Safeguarding Policy guides our recruitment process. We believe in the rehabilitative power of employment and working toward a purpose, so a prior conviction will not necessarily prevent you from joining CCP. Please note this role is subject to satisfactory pre-employment checks and also an enhanced check by the Disclosure & Barring Services, paid for by CCP.
Please review the attached job attachments for further insights.
*Annual Leave entitlement will be pro-rata for Part-time staff. Working on public holidays due to a rota pattern will be compensated with time off in lieu. An extra day of leave accrues for each completed financial year (capped at 5). Purchasing additional holidays is capped at 5 per year.
INDMP