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Hotspot Complex Needs Practitioner (Gambling Treatment Team)

AQUARIUS ACTION PROJECTS
27,751 per year (pro rata)
Community-based across identified hotspot locations across the West Midlands
Full-time
18th August 2026
Listed today

Hotspot Complex Needs Practitioners (West Midlands)

locations
Bristol Road (Aquarius)
time type
Full time
posted on
Posted Today
job requisition id
JR013272

Hotspot Complex Needs Practitioner (Gambling Treatment Team)

Location: Community-based across identified hotspot locations across the West MidlandsWorking Hours: 37 hours (full-time)Contract Type: PermanentSalary: £27,751 – £29,942

Make a real difference in your community.

We're looking for an enthusiastic and proactive Hotspot Complex Needs Practitioner to deliver targeted support within communities experiencing higher levels of gambling-related harm. Working flexibly across identified hotspot locations, you'll engage people who may not otherwise access treatment, building relationships with local organisations and delivering early intervention, outreach and person-centred support.

About the Role

As a Hotspot Complex Needs Practitioner, you'll combine outreach, engagement and case management to support individuals affected by gambling-related harm. You'll work within communities, alongside partner organisations and local stakeholders, helping to identify unmet need, increase awareness and improve access to specialist treatment.

This is a highly rewarding role for someone who enjoys building partnerships, working creatively and making support more accessible to those who need it most.

What You'll Do

  • Deliver proactive outreach within identified hotspot communities.

  • Build relationships with community organisations and referral partners.

  • Manage a caseload of individuals requiring intensive support.

  • Deliver evidence-based interventions and recovery planning.

  • Increase awareness of gambling-related harm through engagement activities.

  • Promote access to treatment and wider support services.

  • Maintain accurate records and contribute to service development.

To Succeed in This Role, You'll Need

  • Experience supporting people with complex needs and managing a varied caseload.

  • Knowledge of evidence-based interventions including CBT, MI and recovery-focused practice.

  • A good understanding of safeguarding, risk management and partnership working.

  • Excellent communication and relationship-building skills.

  • Strong organisational and IT skills.

About Waythrough 

Make a real difference in your community 

What We Offer

  • 27 days’ annual leave, rising to 32 after 1 year (plus bank holidays)

  • Pension scheme with 4.5% employer contribution, matched up to 6.5%

  • Life assurance (3× annual salary)

  • Enhanced sick pay and family-friendly pay

  • Birthday leave and the option to buy up to 5 extra days’ annual leave

  • Professional fee reimbursement for relevant qualifications

  • 24/7 online GP access and Employee Assistance Programme

  • Recognition and long service awards via our

    Way to GoandAspirationsportals

  • £500

    Recommend a Friendbonus

  • Cycle to Work scheme and Credit Union membership

  • Discounts via Blue Light Card, Charity Discounts, Extras and Tickets for Good

  • Free will writing service and wellbeing initiatives throughout the year

Inclusion and accessibility 

If you need adjustments or support to apply, please email our recruitment team: recruitmentteam@waythrough.org.uk 

Closing Date:

2026-08-18

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