Hospitality Operations Manager
Fairfield Halls
Post Title: Hospitality Operations Manager
Sites: Fairfield Halls - Croydon
Salary: £42,840 per annum
Hours: 40 hours per week
Contract Type: Permanent
Closing date for receipt of applications: 10 August 2026
The role:
BH Live is recruiting for a Hospitality Operations Manager to join our team at Fairfield Halls. Fairfield Halls sits in the heart of Croydon, one of Greater London’s largest commercial districts and the Mayor of London’s Borough of Culture in 2023. We operate the venue in partnership with Croydon Council, providing a diverse programme of cultural entertainment, business, and community events. Renowned for its world-class acoustics, the venue also hosts national and international orchestras for rehearsals, recordings, and performances.
The Hospitality Operations Manager is responsible for the delivery of retail catering, events, bars and hospitality banqueting operations across various live events, conferences, exhibitions and private hires including the day to day running of the hospitality areas.
As part of the operational management team and reporting into the Senior Operations Manager this role holds responsibility for ensuring adequate staffing levels are achieved for events including recruiting and training teams. Implementing procedures to manage stock levels and responsible for ensuring that food hygiene and company compliance processes are followed and adhered to.
You will also ensure staff are selling and serving alcohol as per licencing laws and conditions of our licence.
You will:
- Be responsible for the full venue when undertaking the duty manager role, being hands on planning and during events whilst ensuring the safety and enjoyment of all our guests.
- Act as part of the management team and be key holder for Fairfield Halls, which can include management response to emergencies which may occur outside of your working hours.
- To be responsible for the day-to-day operation of catering, bar, cafe and conference events.
- Support the Senior Operations Manager and Operations Manager in the running of events and venue operations.
To be successful you will need:
- A Food Hygiene Certificate Level 3
- Experience in managing bars, cafés, and hospitality in a similar environment
- Personal Licensee Certificate
Please click here to view the job description for this role.
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We offer:
- Onsite parking
- Training and development opportunities
- Health cash plan
- Employee Assistance programme
- Company pension matched up to 6% contributions
- Colleague discount on food and drink
- Colleague recognition
- Birthday / Celebratory day off
- Loyalty Rewards
About BH Live:
We are one of the UK’s leading leisure and event venue operators – a registered charity and social enterprise.
Our geographical reach spans across multiple venues, leisure centres and attractions across Portsmouth, Southampton, Croydon and the BCP region with millions of visits per year.
Our organisational and charitable purpose is to generate:
• More participation – through the provision of leisure facilities to encourage active communities, improved health, and wellbeing
• Higher audiences – through the provision of a diverse range of cultural and artistic events that appeal to a wide audience
• Greater economic and social benefit – through hosting major conferences, exhibitions, and events for the benefit of the local, regional, and international economies and people
We are making a positive difference across the communities we serve.
Our organisation is changing lives – placing us at the heart of the UK’s growing social economy. We host hundreds of events a year; sell more than half a million cultural, and entertainment tickets; clock up millions of leisure centre visits, and welcome thousands of conference and exhibition delegates. As well as promoting community health and wellbeing, this generates millions of pounds in economic benefit for the local economy through business and cultural tourism.
As a social enterprise, we don’t pay dividends to shareholders. Every pound we make is used to run our business and generate a surplus to reinvest and enhance our centres and facilities for public benefit.
We’re BH Live, and we make things happen.
To apply:
All applications are to be made via the BH Live Careers site: careers.bhlive.org.uk
BH Live reserves the right to close the vacancy early should sufficient applications be received. We therefore highly recommend that you submit your application as soon as possible.