Healthcare Assistant
Care with courage
Candidate information pack
Care with courage
Welcome to Royal Star & Garter
Thank you for your interest in Royal Star & Garter.
Since I joined this fabulous charity in summer 2024, I have been amazed and humbled by the passion and dedication of every member of staff. Our teams in our Homes are nothing short of exceptional in the care they deliver, while our teams in Central Services provide unrivalled support.
I am looking for someone really special to join our team. My ideal candidate will be someone who is highly organised, enthusiastic and driven to succeed.
We live our values in everything we do, and we’re looking for people who share that commitment. At Royal Star & Garter, we invest in our staff, supporting their skills, behaviours, and wellbeing. Our comprehensive training and focus on professional development mean you'll be encouraged to grow and thrive. If you’re passionate and dedicated, enjoy being a part of a supportive team, and want to make a real difference to others, I look forward to receiving your application.
If this is you then I look forward to receiving your application.
Katie McCauley Home Manager
The role at a glance
Title: Healthcare Assistant
Location: Royal Star & Garter, Tudor Coppice, Monkspath Hall Road, Solihull, B91 3DE
Reports to: Deputy Home Manager
Hours: 42 per week, 12 hour shifts, 2 week rolling rota, weekend availability required
Hourly rate: £14.28 per hour £31,187.52 per annum
Contract: Permanent
More information: solihull.jobs@starandgarter.org
Job description
To ensure that, at all times, residents are treated with respect and dignity and that individuals’ rights to privacy, independence and choice are met with kindness and compassion.
Work as an integrated member of a multi-disciplinary care team, delivering high quality personal and nursing care to all residents according to their needs and expectations.
Successfully complete and practice the Royal Star & Garter HCA Competency Framework.
To work in accordance with the issued Code of Conduct
Fully participate in the Key Worker Scheme, supporting the role of the keyworker
Support all individual aspects of resident care and wellbeing in line with care plans, promoting independence, decision making and respect
Complete clinical activities, following training, including, but not limited to, administering medication, tissue viability and oral care
Maintain accurate records and documentation of residents’ holistic care needs across all platforms and in compliance with organisational policy and data protection practice
Actively participate in and promote the wellbeing activities and outings of the Home’s programme and enable residents to safely take part in the activities of their choice
Communicate effectively with all colleagues, visiting health professionals and residents, ensuring that any information exchanged is accurate, relevant and appropriate
Strive to continuously improve resident safety, care and well-being: sharing areas for improvement with your care team or line manager; and raising concerns in a timely manner.
Be flexible in working with our residents across any House in the Home: establishing rapport, acting professionally and demonstrating an understanding of their personal circumstances to ensure the provision of high-quality, person-centred care.
To apply
Send your CV and a covering letter (no more than 2 sides) outlining how you meet the person specification and what you will bring to our team to solihull.jobs@starandgarter.org
Job description continued
Upon completion of Royal Star & Garter dementia competencies
As a member of a multi-disciplinary team, provide tailored care and clinical support to residents with dementia.
Upon completion of Royal Star & Garter enhanced clinical competencies
Support the provision of enhanced clinical competencies across the home including, but not limited to, venipuncture and cannulation, ECG recording and insulin administration.
General
Undertake such other duties as may be required and which are consistent with the nature of this post as determined by (post title/your manager)
Comply with all Royal Star & Garter policies and procedures
Promote the interests and reputation of Royal Star & Garter at all times and ensure that the culture and ethos of the organisation is maintained, nurtured and supported
Promote and maintain a safe environment by complying with the requirements set out in the Home’s Health & Safety Policy, security procedures and guidelines for moving and handling.
● Actively promote equality of opportunity in all day-to-day activities
The post requires a high degree of confidentiality. You will be required to meet these exacting standards at all times, whether in or outside work
Take responsibility for your own continuous professional development, fully engaging with training and assessment and promoting a learning culture where mutual and professional respect is afforded to all colleagues
To apply
Send your CV and a covering letter (no more than 2 sides) outlining how you meet the person specification and what you will bring to our team to solihull.jobs@starandgarter.org
Person specification
Essential behaviours / characteristics
● You will be a proactive member of a dynamic, high -performing team, treating others with respect, kindness and understanding
• You have a strong commitment to nursing the elderly and providing the highest standards of care to enable residents to live their lives as fully and independently as possible. It is about recognising that each person is an individual and adapting one’s own approach accordingly.
You will work collaboratively with people from different backgrounds and with different perspectives than your own, building positive and effective relationships.
You recognise the strengths of people in your team, sharing your knowledge and skills to support and develop their abilities. Challenging poor attitudes and performance issues in a timely and constructive manner.
● You model professional conduct, showing determination, drive and commitment at all times, particularly when faced with challenges and setbacks.
• You reflect on your practice: identifying your own strengths and limitations; being receptive to feedback; and actively seeking and making use of opportunities for development and wellbeing.
● You manage your time effectively, ensuring that you understand the roles and responsibilities of colleagues and are comfortable discussing your wellbeing.
Person specification continued
Essential experience:
Is willing to work towards an appropriate competency-based qualification
Is physically fit and able to carry out the duties of the role
• Good written and verbal English language and communication skills
● Resident focused
Computer literate
With love
Our values
We work and live as one team, one family, one community.
We carry out our work with love, care and compassion.
Living positively
As a family
We are optimistic in everything we do, supporting veterans and their partners in leading happy, fulfilled lives.
Standing in their shoes
We show admiration and respect for people and never forget what they have done.
Take courage
We are not afraid to do what is right and what is needed.
Offer
Although we are a charity, we offer a generous package
• Salary of £14.28 per hour, £31,187.52 per annum
• 42 hours per week, 12 hour shifts, 2 week rolling rota, weekend availability required
● Over time paid at time-and-a-quarter
● Paid break
● Equivalent of 25 days holiday per annum plus bank holidays (pro-rata for part-time)
• Employer Pension Contribution of 7.5% with matching Employee contribution of 5%
• Life insurance of 3 x salary (until age 70)
Ten weeks full occupational sick pay before statutory sick pay
● Access to appropriate professional bodies and payment of membership fees after 6 months of employment
• Learning and Development – fully funded opportunities to support you in your role
Conditions of employment
Any offer of employment made will be subject to the following conditions:
• Satisfactory references covering the last 5 years from at least two references, including one from your current or most recent employer
• A pre-employment medical screening
Enhanced DBS Disclosure
• Proof of the Right to Work in the UK
Confirmation in post will be subject to:
• A satisfactory 6-month probationary period.
About us
Our mission
Royal Star & Garter was founded in 1916 to care for the severely injured young men returning from the battlegrounds of the First World War. Today, our mission is to provide outstanding care and support that recognises the needs of veterans and their families.
Our care
We provide care, support and friendship for those who have had the courage to serve so that they can live well. We deliver that through high quality Homes, a range of services in the local community, by driving innovative practice and by setting the standards for others to follow. We offer:
● Nursing care
● Dementia care
● Day care
● Lunch Clubs
Short-break/respite care
End of life care
Telephone Friendship Service
About us
Our future
We are developing new services beyond our four Homes, including an outreach service to provide support in veterans’ own homes and a community for younger veterans. We continue to reach more ex-Service personnel in residential care through the Veteran Friendly Framework. Our work to promote greater collaboration will deliver better outcomes for the Armed Forces community.
Our knowledge
We have over 100 years’ experience in providing pioneering nursing and therapeutic care to veterans living with disability and dementia.
We are committed to sharing our knowledge and skills with other organisations to promote better care for all veterans and older people.
We partner with health care, military and academic organisations for the benefit of our local communities.
Sharing our experience
High Wycombe
Our High Wycombe Home (rated Outstanding by the CQC) has been designed with comfort and wellbeing in mind. There are plenty of activities to enjoy, opportunities to socialise with friends, or simply relax in the spacious lounges and landscaped garden.
Solihull
Our Solihull Home is rated Outstanding in all five areas by the Care Quality Commission. Loving, compassionate care is tailored to each individual and every detail designed for comfort and wellbeing, it’s a place where residents and their families can truly feel at home.
Surbiton
With its stunning foyer and relaxed, spacious lounges, our Surbiton Home offers a warm, friendly welcome. Highly trained staff provide specialist care in comfortable surroundings, where the focus is always on the individual.
And rated ‘Outstanding’ in the care category.
Worthing
Our Worthing Home places each person at the heart of their care, with personalised rehabilitation plans that promote independence, confidence and wellbeing. The dedicated team includes in-house physiotherapists and occupational therapists who offer hands-on support with warmth and encouragement.