ROYAL STAR & GARTER
12.6 per hour
Royal Star & Garter, Tudor Coppice, Monkspath Hall Road, Solihull, B91 3DE
Full-time
(Bank) Housekeeper - Solihull Candidate information pack 1 Welcome to Royal Star & Garter Thank you for your interest in Royal Star & Garter. I am looking for someone really special to join our Care Team. My ideal candidate will be someone passionate about providing high quality care to the amazing veterans that we support. It is a role that will suit an individual who is driven and motivated, with the courage to go the extra mile for the residents. We strive to live our values in everything we do and we want the people who join us to do the same. We are committed to investing in our staff – in skills, behaviours and well-being. We have a comprehensive training offer for our staff and your continued professional development is important to us. We are looking for people who share our values, people with passion and dedication who want to work as part of a team, and people who want to make a difference to others. If this is you then I look forward to receiving your application. Katie McCauley Home Manager The role at a glance Title: Housekeeper Location: Royal Star & Garter, Tudor Coppice, Monkspath Hall Road, Solihull, B91 3DE Reports to: Operations Lead Hours: Bank Hourly rate: £12.60 per hour Contract: Bank More information: solihull.jobs@starandgarter.org 2 Job description e s o p r u P s e i t i l i b i s n o p s e r y e K • To be responsible for the day to day upkeep and cleanliness of all areas within the Home, ensuring the delivery of high quality cleaning under the direction of the Lead Housekeeper To apply • To carry out day to day cleaning tasks as set out in the cleaning schedule, including the cleaning and up keep of all communal areas and residents’ rooms. • To ensure the highest standards of cleanliness are met, complying with infection control standards throughout the Home. • To adhere to the cleaning schedules and guidelines, ensuring the correct and safe use of equipment and chemicals. Always follow manufacturer’s instructions and adhere to regulations. • To complete the Housekeeping daily checklist forms and any other relevant forms. • Ensure adherence to Health and Safety at work and COSHH regulations by all staff and work proactively to ensure compliance. • Attend and actively participate in Team meetings as required. Send your CV and a covering letter (no more than 2 sides) outlining how you meet the person specification and what you will bring to our team to solihull.jobs@starandgarter.org 3 Person specification Essential experience • Flexible approach • Knowledge of COSHH and health and safety • Able to work as part of a team Good attention to detail • Time management skills • Respectful of confidentiality • Understanding of working within a person centred environment • IT skills Desirable experience Previous experience of working in a similar setting or working with older people 4 With love Living positively Our values We carry out our work with love, care and compassion. We are optimistic in everything we do, supporting veterans and their partners in leading happy, fulfilled lives. As a family Standing in their shoes Take courage We work and live as one team, one family, one community. We show admiration and respect for people and never forget what they have done. We are not afraid to do what is right and what is needed. 5 Offer Although we are a charity we offer a generous package • £12.60 per hour • Employer Pension Contribution of 7.5% with matching Employee contribution of 5% • Over time paid at time-and-a-quarter • Life insurance of 3 x salary (until age 70) • Equivalent of 28 days holiday including bank holidays • 10 weeks occupational sick pay, before statutory sick pay • Access to appropriate professional bodies and payment of membership fees after 6 months of employment • Learning and Development – fully funded opportunities to 6 support you in your role Conditions of employment Any offer of employment made will be subject to the following conditions: • Satisfactory references covering the last 5 years including one from your current or most recent employer • A pre-employment medical screening • Enhanced DBS Disclosure • Proof of the Right to Work in the UK Confirmation in post will be subject to: • A satisfactory 6-month probationary period. 7 About Us Our mission Royal Star & Garter was founded in 1916 to care for the severely injured young men returning from the battlegrounds of the First World War. Today, our mission is to provide an outstanding range of quality care and therapies to veterans and their partners living with disability or dementia. Our care We provide loving care for veterans and their partners who live with disability or dementia in three state-of-the-art Homes, ensuring they are respected as individuals. We meet their needs in an appropriate, personalised and compassionate way and this is supported by highly skilled and motivated staff. We constantly evolve our services and innovate our care to meet present and future need and this now includes younger veterans, a day care service and plans for an outreach project later this year. 8 About us Our future Today, we run three Homes where we deliver an unparalleled level of specialist nursing care for veterans and their partners, including award-winning dementia care. We are developing our services to provide day care across all three Homes, an outreach service and care for younger veterans. Our knowledge We have over 100 years’ experience in providing pioneering nursing and therapeutic care to veterans living with disability and dementia. We are committed to sharing our knowledge and skills with other organisations to promote better care for all veterans and older people. We partner with health care, military and academic organisations for the benefit of our local communities. Sharing our experience We are passionate about innovation in our care to improve the lives of veterans and their partners and we are ideally placed to provide training. Our Homes offer military nursing student training and placements to Nursing Associate Trainees as part of an NHS pilot scheme. 9 Surbiton High Wycombe Solihull With its stunning foyer and relaxed, spacious lounges, our Surbiton Home offers a warm, friendly welcome. Highly trained staff provide specialist nursing and dementia care in comfortable surroundings, where the focus is always on the individual. And rated ‘Outstanding’ in the care category. Our High Wycombe Home is our newest and has been designed for the comfort and wellbeing of our residents. Specialist nursing and dementia care is offered in a relaxed, homely environment, where residents can enjoy the many activities, share their day with friends or enjoy time in the spacious lounges and landscaped gardens. Our Solihull Home offers a warm welcome to residents and their families. The Home is rated 'Outstanding' by the Care Quality Commission in all five areas and staff provide specialist dementia and nursing care tailored to the needs and wishes of each individual. Every aspect of the Home has been designed with our residents' wellbeing in mind. 1
ROYAL STAR & GARTER
13.33 per hour
Royal Star & Garter, Tudor Coppice, Monkspath Hall Road, Solihull, B91 3DE
Part-time
Care Coordinator (Part-time) - Solihull Candidate information pack 1 Welcome to Royal Star & Garter Thank you for your interest in Royal Star & Garter. Since I joined this fabulous charity in summer 2024 I have been amazed and humbled by the passion and dedication of every member of staff. Our teams in our three Homes are nothing short of exceptional in the care they deliver, while our teams in Central Services provide unrivalled support. I am looking for someone really special to join our team. My ideal candidate will be someone who is highly organised, enthusiastic and driven to succeed. More importantly it matters to me who you really are. We strive to live our values in everything we do and we want the people who join us to do the same. The role at a glance Title: Care Coordinator Location: Royal Star & Garter, Tudor Coppice, Monkspath Hall Road, Solihull, B91 3DE Reports to: Deputy Manager/Clinical Lead Hours: 15 per week, covering 2 days a week. We are committed to investing in our staff – in skills, behaviours and wellbeing. We have a comprehensive training offer for our staff and your continued professional development is important to us. We are looking for people who share our values, people with passion and dedication who want to work as part of a team, and people who want to make a difference to others. Annual salary: £10,397 Contract: Permanent If this is you then I look forward to receiving your application. Katie McCauley Home Manager More information: solihull.jobs@starandgarter.org 2 Job description e s o p r u P s e i t i l i b i s n o p s e r y e K • The Care Coordinator will provide essential administrative support to the nursing and dementia care teams, ensuring a smooth transition for new residents and maintaining excellent service for current residents. • The role involves working collaboratively with colleagues to deliver a seamless administrative service while upholding a compassionate, respectful, and dignified environment for all residents and visitors. To apply 1.Customer service: • Provide a professional, welcoming, and customer-focused service for residents, visitors, and staff, adhering to all relevant policies and procedures to ensure safety and wellbeing. • Manage the process for new residents, coordinating with the Clinical Lead for assessments, follow-up, and scheduling visits for new residents and their families. • Support new residents with their move-in and settling-in processes to ensure a smooth transition into the Home. 2.Communication and administration: • Handle internal and external queries, deliveries, correspondence, and communications efficiently. Accurately record relevant information, provide responses, or direct information to the appropriate team member in a timely manner. • Serve as the first point of contact for the nursing and dementia floors, addressing telephone queries, and providing guidance or signposting to appropriate services as required. • Assist the nursing and dementia teams in managing diaries, ensuring all paperwork is in place for resident assessments and reviews. • Provide the administration support for recruitment and induction of staff, liaising with the Clinical Lead, Deputy Manager and People Business Partner. • Provide administrative support to the Clinical Lead and Deputy Manager in implementing HR procedures, such as absence management and Learning and Development activities, in compliance with CQC and GDPR regulations. • Arrange and coordinate bookings for visiting healthcare professionals and hospital appointments, ensuring residents receive timely and appropriate care. • Perform administrative tasks to support resident safety and wellbeing, including updating resident information, maintaining the Duty of Care folder, arranging transportation for appointments, and assisting with the Home’s activities and outings programme. • To liaise with the finance team for resident invoices, financial queries and additional resident payments. • To liaise with the Placement and Support Officer and Home Manager regarding resident’s financial status. Send your CV and a covering letter (no more than 2 sides) outlining how you meet the person specification and what you will bring to our team to solihull.jobs@starandgarter.org 3 Job description - continued e s o p r u P s e i t i l i b i s n o p s e r y e K 3. Staff support and coordination: • Ensure the accurate recording of care staff attendance, regularly updating HFX for bank shifts and additional hours to maintain smooth operational processes. • Collate data for the Home Manager and Deputy Manager as required for Quality Assurance and external audits. Ensure data is accurate, timely, and compliant with regulatory standards. To apply Send your CV and a covering letter (no more than 2 sides) 4.Operational Home support: • Act as the point of contact for logging health and safety concerns via the facilities system, ensuring prompt action and outlining how you meet the resolution. • Provide support in emergency situations, including contacting emergency services (999) if required and directing ambulance staff upon arrival. • Understand and carry out fire safety duties as required by the role, managing visitors in the reception area and following the Home’s fire safety procedures. 5.General Duties • Undertake other duties as required, consistent with the nature of the role as determined by your manager. • Comply with all organisational policies and procedures. • Promote the interests and reputation of the Home at all times, ensuring that its culture and ethos are upheld. • Promote and maintain a safe environment by adhering to the Home’s Health & Safety Policy, security procedures, and guidelines for moving and handling residents. • Actively promote equality of opportunity in all day-to-day activities. • Maintain a high degree of confidentiality at all times, both in and outside of work. person specification and what you will bring to our team to solihull.jobs@starandgarter.org 4 Person specification Essential behaviours / characteristics • High ethical standards and integrity. • Detail-oriented with a strong commitment to accuracy. • Ability to work independently and as part of a team. • Strong organisational skills with the ability to manage multiple priorities. • Commitment to continuous learning and professional development Essential experience • Excellent administrative and organisational skills. • Strong communication and interpersonal abilities. • Ability to work collaboratively in a team and independently. • Compassionate, empathetic, and respectful approach to care. • Knowledge of CQC and GDPR regulations is desirable. • Experience in a similar role within a healthcare or care home setting is preferred. 5 With love Living positively Our values We carry out our work with love, care and compassion. We are optimistic in everything we do, supporting veterans and their partners in leading happy, fulfilled lives. As a family Standing in their shoes Take courage We work and live as one team, one family, one community. We show admiration and respect for people and never forget what they have done. We are not afraid to do what is right and what is needed. 6 Offer Although we are a charity we offer a generous package • £13.33 per hour • 15 hours per week • Employer Pension Contribution of 7.5% with matching Employee contribution of 5% • Life insurance of 3 x salary (until age 70) • Equivalent of 28 days holiday including bank • Satisfactory references covering the past 5 years from at holidays (pro-rata for part-time) least two referees, including one from your current or most recent employer • Access to appropriate professional bodies and payment of membership fees after 6 months of employment • Learning and Development – fully funded opportunities to support you in your role 7 Conditions of employment Any offer of employment made will be subject to the following conditions: • Satisfactory references covering the last 5 years including one from your current or most recent employer • A pre-employment medical screening • Enhanced DBS Disclosure • Proof of the Right to Work in the UK Confirmation in post will be subject to: • A satisfactory 6-month probationary period. 8 About Us Our vision & mission Vision: A future where all veterans can live life to the full. Mission: To provide an outstanding range of quality care and therapies to veterans and their partners living with disability or dementia. Our care We provide loving, compassionate care to veterans and their partners who live with disability or dementia. Our Homes in Solihull, Surbiton and High Wycombe offer specialist residential long and short break care. In addition we are developing a range of services to help us reach the wider military community including Lunch Clubs, Day Care and a Telephone Friendship Service. 9 Surbiton High Wycombe Solihull With its stunning foyer and relaxed, spacious lounges, our Surbiton Home offers a warm, friendly welcome. Highly trained staff provide specialist nursing and dementia care in comfortable surroundings, where the focus is always on the individual. And rated ‘Outstanding’ in the care category. Our High Wycombe Home is our newest and has been designed for the comfort and wellbeing of our residents. Specialist nursing and dementia care is offered in a relaxed, homely environment, where residents can enjoy the many activities, share their day with friends or enjoy time in the spacious lounges and landscaped gardens. Our Solihull Home offers a warm welcome to residents and their families. The Home is rated 'Outstanding' by the Care Quality Commission in all five areas and staff provide specialist dementia and nursing care tailored to the needs and wishes of each individual. Every aspect of the Home has been designed with our residents' wellbeing in mind. 1
ROYAL STAR & GARTER
33,459 per year
Royal Star & Garter, Tudor Coppice, Monkspath Hall Road, Solihull, B91 3DE
Full-time
Shift Leader- Solihull (Nights) Candidate information pack 1 Welcome to Royal Star & Garter Thank you for your interest in Royal Star & Garter. Since I joined this fabulous charity in summer 2024, I have been amazed and humbled by the passion and dedication of every member of staff. Our teams in our three Homes are nothing short of exceptional in the care they deliver, while our teams in Central Services provide unrivalled support. We are looking for someone with excellent analytical, problem solving, and decision making skills. The ideal candidate would be someone who has attention to detail, with a strong commitment to detail. A background in healthcare or not for profit sector would be desirable. We strive to live our values in everything we do and we want the people who join us to do the same. Having the right people join us matters and key members of theTeam will support the recruitment process. We are committed to investing in our staff – in skills, behaviours and well-being. We have a comprehensive training offer for our staff and your continued professional development is important to us. We are looking for people who share our values, people with passion and dedication who want to work as part of a team, and people who want to make a difference to others. If this is, you then I look forward to receiving your application. Katie McCauley Home Manager The role at a glance Title: Shift Leader Location: Royal Star & Garter, Tudor Coppice, Monkspath Hall Road, Solihull, B91 3DE Reports to: Home Manager Hours: 42 per week Annual salary: £33,459 per annum, £15.32 per hour Contract: Permanent More information: solihull.jobs@starandgarter.org 2 Job description e s o p r u P s e i t i l i b i s n o p s e r y e K • To ensure that, at all times, residents are treated with respect and dignity and that individuals’ rights to privacy, independence and choice are met with kindness and compassion. • To manage the day to day provision of care as an integrated member of a multi-disciplinary care team, leading the floor when the nurse is engaged elsewhere and providing high quality personal care to all residents according to their needs and expectations. • Successfully complete and practice the Royal Star & Garter HCA Competency Framework. Key tasks • To work in accordance with the issued Code of Conduct • Fully participate in the Key Worker Scheme, supporting the role of the keyworker • Support all individual aspects of resident care and wellbeing in line with care plans, promoting independence, decision making and respect • Complete clinical activities, following training, including, but not limited to, administering medication, tissue viability and oral care • Maintain accurate records and documentation of residents’ holistic care needs across all platforms and in compliance with organisational policy and data protection practice • Actively participate in and promote the wellbeing activities and outings of the Home’s programme and enable residents to safely take part in the activities of their choice • Communicate effectively with all colleagues, visiting health professionals and residents, ensuring that any information exchanged is accurate, relevant and appropriate • Strive to continuously improve resident safety, care and well-being: sharing areas for improvement with your care team or line manager; and raising concerns in a timely manner. • Be flexible in working with our residents across any House in the Home: establishing rapport, acting professionally and demonstrating an understanding of their personal circumstances to ensure the provision of high-quality, person-centred care To apply Send your CV and a covering letter (no more than 2 sides) outlining how you meet the person specification and what you will bring to our team to solihull.jobs@starandgarter.org 3 Job description - continued General Responsibilities: • Undertake such other duties as may be required and which are consistent with the nature of this post as determined by (post title/your manager) • Comply with all Royal Star & Garter policies and procedures • Promote the interests and reputation of Royal Star & Garter at all times and ensure that the culture and ethos of the organisation is maintained, nurtured and supported • Promote and maintain a safe environment by complying with the requirements set out in the Home’s Health & Safety Policy, security procedures and guidelines for moving and handling. • Actively promote equality of opportunity in all day-to-day activities • The post requires a high degree of confidentiality. You will be required to meet these exacting standards at all times, whether in or outside work To apply Send your CV and a covering letter (no more than two sides) outlining how you meet the person specification and what you will bring • Take responsibility for your own continuous professional development, fully engaging with training and assessment and promoting a learning culture where mutual and professional respect is afforded to all colleagues to the role to: Solihulljobs@starandgarter.org Essential experience: Qualifications and Experience: • Willing to work towards an appropriate competency based qualification • Physically fit and able to carry out the duties of the role • Good written and verbal English language and communication skills • Resident focussed • Computer literate s e i t i l i b i s n o p s e r y e K 4 Person specification Essential behaviours / characteristics • You will be a proactive member of a dynamic, high-performing team, treating others with respect, kindness and understanding • You have a strong commitment to nursing the elderly and providing the highest standards of care to enable residents to live their lives as fully and independently as possible. It is about recognising that each person is an individual and adapting one’s own approach accordingly. • You will work collaboratively with people from different backgrounds and with different perspectives than your own, building positive and effective relationships. • You recognise the strengths of people in your team, sharing your knowledge and skills to support and develop their abilities. Challenging poor attitudes and performance issues in a timely and constructive manner. • You model professional conduct, showing determination, drive and commitment at all times, particularly when faced with challenges and setbacks. • You reflect on your practice: identifying your own strengths and limitations; being receptive to feedback; and, actively seeking and making use of opportunities for development and wellbeing. • You manage your time effectively, ensuring that you understand the roles and responsibilities of colleagues and are comfortable discussing your wellbeing 5 With love Living positively Our values We carry out our work with love, care and compassion. We are optimistic in everything we do, supporting veterans and their partners in leading happy, fulfilled lives. As a family Standing in their shoes Take courage We work and live as one team, one family, one community. We show admiration and respect for people and never forget what they have done. We are not afraid to do what is right and what is needed. 6 Offer Although we are a charity we offer a generous package • Salary of £33,459 per annum, £15.32 per • Employer Pension Contribution of 7.5% with matching hour Employee contribution of 5% • 42 hours per week, Monday to Friday • Life insurance of 3 x salary (until age 70) • Equivalent of 28 days holiday including bank • 10 weeks occupational sick pay, before statutory sick pay holidays (pro-rata for part-time) • Access to appropriate professional bodies and payment of membership fees after 6 months of employment • Learning and Development – fully funded opportunities to support you in your role 7 Conditions of employment Any offer of employment made will be subject to the following conditions: • Satisfactory references covering the last 5 years including one from your current or most recent employer • A pre-employment medical screening • Enhanced DBS Disclosure • Proof of the Right to Work in the UK Confirmation in post will be subject to: • A satisfactory 6-month probationary period. 8 About Us Our vision & mission Vision: A future where all veterans can live life to the full. Mission: To provide an outstanding range of quality care and therapies to veterans and their partners living with disability or dementia. Our care We provide loving, compassionate care to veterans and their partners who live with disability or dementia. Our Homes in Solihull, Surbiton and High Wycombe offer specialist residential long and short break care. In addition we are developing a range of services to help us reach the wider military community including Lunch Clubs, Day Care and a Telephone Friendship Service. 9 Surbiton High Wycombe Solihull With its stunning foyer and relaxed, spacious lounges, our Surbiton Home offers a warm, friendly welcome. Highly trained staff provide specialist nursing and dementia care in comfortable surroundings, where the focus is always on the individual. And rated ‘Outstanding’ in the care category. Our High Wycombe Home is our newest and has been designed for the comfort and wellbeing of our residents. Specialist nursing and dementia care is offered in a relaxed, homely environment, where residents can enjoy the many activities, share their day with friends or enjoy time in the spacious lounges and landscaped gardens. Our Solihull Home offers a warm welcome to residents and their families. The Home is rated 'Outstanding' by the Care Quality Commission in all five areas and staff provide specialist dementia and nursing care tailored to the needs and wishes of each individual. Every aspect of the Home has been designed with our residents' wellbeing in mind. 1
ROYAL STAR & GARTER
29,874 per year
Royal Star & Garter, Tudor Coppice, Monkspath Hall Road, Solihull, B91 3DE
Full-time
Shift Leader- Solihull (Days) Candidate information pack 1 Welcome to Royal Star & Garter Thank you for your interest in Royal Star & Garter. Since I joined this fabulous charity in summer 2024, I have been amazed and humbled by the passion and dedication of every member of staff. Our teams in our three Homes are nothing short of exceptional in the care they deliver, while our teams in Central Services provide unrivalled support. We are looking for someone with excellent analytical, problem solving, and decision making skills. The ideal candidate would be someone who has attention to detail, with a strong commitment to detail. A background in healthcare or not for profit sector would be desirable. We strive to live our values in everything we do and we want the people who join us to do the same. Having the right people join us matters and key members of theTeam will support the recruitment process. We are committed to investing in our staff – in skills, behaviours and well-being. We have a comprehensive training offer for our staff and your continued professional development is important to us. We are looking for people who share our values, people with passion and dedication who want to work as part of a team, and people who want to make a difference to others. If this is, you then I look forward to receiving your application. Katie McCauley Home Manager The role at a glance Title: Shift Leader Location: Royal Star & Garter, Tudor Coppice, Monkspath Hall Road, Solihull, B91 3DE Reports to: Home Manager Hours: 37.5 per week Annual salary: £29,874 per annum, £15.32 per hour Contract: Permanent More information: solihull.jobs@starandgarter.org 2 Job description e s o p r u P s e i t i l i b i s n o p s e r y e K • To ensure that, at all times, residents are treated with respect and dignity and that individuals’ rights to privacy, independence and choice are met with kindness and compassion. • To manage the day to day provision of care as an integrated member of a multi-disciplinary care team, leading the floor when the nurse is engaged elsewhere and providing high quality personal care to all residents according to their needs and expectations. • Successfully complete and practice the Royal Star & Garter HCA Competency Framework. Key tasks • To work in accordance with the issued Code of Conduct • Fully participate in the Key Worker Scheme, supporting the role of the keyworker • Support all individual aspects of resident care and wellbeing in line with care plans, promoting independence, decision making and respect • Complete clinical activities, following training, including, but not limited to, administering medication, tissue viability and oral care • Maintain accurate records and documentation of residents’ holistic care needs across all platforms and in compliance with organisational policy and data protection practice • Actively participate in and promote the wellbeing activities and outings of the Home’s programme and enable residents to safely take part in the activities of their choice • Communicate effectively with all colleagues, visiting health professionals and residents, ensuring that any information exchanged is accurate, relevant and appropriate • Strive to continuously improve resident safety, care and well-being: sharing areas for improvement with your care team or line manager; and raising concerns in a timely manner. • Be flexible in working with our residents across any House in the Home: establishing rapport, acting professionally and demonstrating an understanding of their personal circumstances to ensure the provision of high-quality, person-centred care To apply Send your CV and a covering letter (no more than 2 sides) outlining how you meet the person specification and what you will bring to our team to solihull.jobs@starandgarter.org 3 Job description - continued General Responsibilities: • Undertake such other duties as may be required and which are consistent with the nature of this post as determined by (post title/your manager) • Comply with all Royal Star & Garter policies and procedures • Promote the interests and reputation of Royal Star & Garter at all times and ensure that the culture and ethos of the organisation is maintained, nurtured and supported • Promote and maintain a safe environment by complying with the requirements set out in the Home’s Health & Safety Policy, security procedures and guidelines for moving and handling. • Actively promote equality of opportunity in all day-to-day activities • The post requires a high degree of confidentiality. You will be required to meet these exacting standards at all times, whether in or outside work To apply Send your CV and a covering letter (no more than two sides) outlining how you meet the person specification and what you will bring • Take responsibility for your own continuous professional development, fully engaging with training and assessment and promoting a learning culture where mutual and professional respect is afforded to all colleagues to the role to: Solihulljobs@starandgarter.org Essential experience: Qualifications and Experience: • Willing to work towards an appropriate competency based qualification • Physically fit and able to carry out the duties of the role • Good written and verbal English language and communication skills • Resident focussed • Computer literate s e i t i l i b i s n o p s e r y e K 4 Person specification Essential behaviours / characteristics • You will be a proactive member of a dynamic, high-performing team, treating others with respect, kindness and understanding • You have a strong commitment to nursing the elderly and providing the highest standards of care to enable residents to live their lives as fully and independently as possible. It is about recognising that each person is an individual and adapting one’s own approach accordingly. • You will work collaboratively with people from different backgrounds and with different perspectives than your own, building positive and effective relationships. • You recognise the strengths of people in your team, sharing your knowledge and skills to support and develop their abilities. Challenging poor attitudes and performance issues in a timely and constructive manner. • You model professional conduct, showing determination, drive and commitment at all times, particularly when faced with challenges and setbacks. • You reflect on your practice: identifying your own strengths and limitations; being receptive to feedback; and, actively seeking and making use of opportunities for development and wellbeing. • You manage your time effectively, ensuring that you understand the roles and responsibilities of colleagues and are comfortable discussing your wellbeing 5 With love Living positively Our values We carry out our work with love, care and compassion. We are optimistic in everything we do, supporting veterans and their partners in leading happy, fulfilled lives. As a family Standing in their shoes Take courage We work and live as one team, one family, one community. We show admiration and respect for people and never forget what they have done. We are not afraid to do what is right and what is needed. 6 Offer Although we are a charity we offer a generous package • Salary of £29,874 per annum, £15.32 per • Employer Pension Contribution of 7.5% with matching hour Employee contribution of 5% • 37.5 hours per week, Monday to Friday • Life insurance of 3 x salary (until age 70) • Equivalent of 28 days holiday including bank • 10 weeks occupational sick pay, before statutory sick pay holidays (pro-rata for part-time) • Access to appropriate professional bodies and payment of membership fees after 6 months of employment • Learning and Development – fully funded opportunities to support you in your role 7 Conditions of employment Any offer of employment made will be subject to the following conditions: • Satisfactory references covering the last 5 years including one from your current or most recent employer • A pre-employment medical screening • Enhanced DBS Disclosure • Proof of the Right to Work in the UK Confirmation in post will be subject to: • A satisfactory 6-month probationary period. 8 About Us Our vision & mission Vision: A future where all veterans can live life to the full. Mission: To provide an outstanding range of quality care and therapies to veterans and their partners living with disability or dementia. Our care We provide loving, compassionate care to veterans and their partners who live with disability or dementia. Our Homes in Solihull, Surbiton and High Wycombe offer specialist residential long and short break care. In addition we are developing a range of services to help us reach the wider military community including Lunch Clubs, Day Care and a Telephone Friendship Service. 9 Surbiton High Wycombe Solihull With its stunning foyer and relaxed, spacious lounges, our Surbiton Home offers a warm, friendly welcome. Highly trained staff provide specialist nursing and dementia care in comfortable surroundings, where the focus is always on the individual. And rated ‘Outstanding’ in the care category. Our High Wycombe Home is our newest and has been designed for the comfort and wellbeing of our residents. Specialist nursing and dementia care is offered in a relaxed, homely environment, where residents can enjoy the many activities, share their day with friends or enjoy time in the spacious lounges and landscaped gardens. Our Solihull Home offers a warm welcome to residents and their families. The Home is rated 'Outstanding' by the Care Quality Commission in all five areas and staff provide specialist dementia and nursing care tailored to the needs and wishes of each individual. Every aspect of the Home has been designed with our residents' wellbeing in mind. 1
Housekeeper (Part-time)
Join our Solihull Home as a Housekeeper (Part-time) and help us provide an exceptional environment for the veterans we care for.
£12.60 per hour - Permanent (30 hours per week)
Royal Star & Garter, Tudor Coppice, Monkspath Hall Road, Solihull B91 3DE
Apply for Housekeeper
Please fill in the application form below to apply for the Housekeeper vacancy in our Solihull Home.
ROYAL STAR & GARTER
19,656 per year
Royal Star & Garter, Tudor Coppice, Monkspath Hall Road, Solihull, B91 3DE
Full-time
Housekeeper - Solihull Candidate information pack 1 Welcome to Royal Star & Garter Thank you for your interest in Royal Star & Garter. I am looking for someone really special to join our Care Team. My ideal candidate will be someone passionate about providing high quality care to the amazing veterans that we support. It is a role that will suit an individual who is driven and motivated, with the courage to go the extra mile for the residents. We strive to live our values in everything we do and we want the people who join us to do the same. We are committed to investing in our staff – in skills, behaviours and well-being. We have a comprehensive training offer for our staff and your continued professional development is important to us. We are looking for people who share our values, people with passion and dedication who want to work as part of a team, and people who want to make a difference to others. If this is you then I look forward to receiving your application. Katie McCauley Home Manager The role at a glance Title: Housekeeper Location: Royal Star & Garter, Tudor Coppice, Monkspath Hall Road, Solihull, B91 3DE Reports to: Operations Lead Hours: 30 per week, full time Hourly rate: £12.60 per hour Salary: £19,656 per annum Contract: Permanent More information: solihull.jobs@starandgarter.org 2 Job description e s o p r u P s e i t i l i b i s n o p s e r y e K • To be responsible for the day to day upkeep and cleanliness of all areas within the Home, ensuring the delivery of high quality cleaning under the direction of the Lead Housekeeper To apply • To carry out day to day cleaning tasks as set out in the cleaning schedule, including the cleaning and up keep of all communal areas and residents’ rooms. • To ensure the highest standards of cleanliness are met, complying with infection control standards throughout the Home. • To adhere to the cleaning schedules and guidelines, ensuring the correct and safe use of equipment and chemicals. Always follow manufacturer’s instructions and adhere to regulations. • To complete the Housekeeping daily checklist forms and any other relevant forms. • Ensure adherence to Health and Safety at work and COSHH regulations by all staff and work proactively to ensure compliance. • Attend and actively participate in Team meetings as required. Send your CV and a covering letter (no more than 2 sides) outlining how you meet the person specification and what you will bring to our team to solihull.jobs@starandgarter.org 3 Person specification Essential experience • Flexible approach • Knowledge of COSHH and health and safety • Able to work as part of a team Good attention to detail • Time management skills • Respectful of confidentiality • Understanding of working within a person centred environment • IT skills Desirable experience Previous experience of working in a similar setting or working with older people 4 With love Living positively Our values We carry out our work with love, care and compassion. We are optimistic in everything we do, supporting veterans and their partners in leading happy, fulfilled lives. As a family Standing in their shoes Take courage We work and live as one team, one family, one community. We show admiration and respect for people and never forget what they have done. We are not afraid to do what is right and what is needed. 5 Offer Although we are a charity we offer a generous package • £12.60 per hour • Employer Pension Contribution of 7.5% with matching • 30 hours per week with weekend availability required • Life insurance of 3 x salary (until age 70) Employee contribution of 5% • Over time paid at time-and-a-quarter • Equivalent of 28 days holiday including bank holidays • 10 weeks occupational sick pay, before statutory sick pay • Access to appropriate professional bodies and payment of membership fees after 6 months of employment • Learning and Development – fully funded opportunities to 6 support you in your role Conditions of employment Any offer of employment made will be subject to the following conditions: • Satisfactory references covering the last 5 years including one from your current or most recent employer • A pre-employment medical screening • Enhanced DBS Disclosure • Proof of the Right to Work in the UK Confirmation in post will be subject to: • A satisfactory 6-month probationary period. 7 About Us Our mission Royal Star & Garter was founded in 1916 to care for the severely injured young men returning from the battlegrounds of the First World War. Today, our mission is to provide an outstanding range of quality care and therapies to veterans and their partners living with disability or dementia. Our care We provide loving care for veterans and their partners who live with disability or dementia in three state-of-the-art Homes, ensuring they are respected as individuals. We meet their needs in an appropriate, personalised and compassionate way and this is supported by highly skilled and motivated staff. We constantly evolve our services and innovate our care to meet present and future need and this now includes younger veterans, a day care service and plans for an outreach project later this year. 8 About us Our future Today, we run three Homes where we deliver an unparalleled level of specialist nursing care for veterans and their partners, including award-winning dementia care. We are developing our services to provide day care across all three Homes, an outreach service and care for younger veterans. Our knowledge We have over 100 years’ experience in providing pioneering nursing and therapeutic care to veterans living with disability and dementia. We are committed to sharing our knowledge and skills with other organisations to promote better care for all veterans and older people. We partner with health care, military and academic organisations for the benefit of our local communities. Sharing our experience We are passionate about innovation in our care to improve the lives of veterans and their partners and we are ideally placed to provide training. Our Homes offer military nursing student training and placements to Nursing Associate Trainees as part of an NHS pilot scheme. 9 Surbiton High Wycombe Solihull With its stunning foyer and relaxed, spacious lounges, our Surbiton Home offers a warm, friendly welcome. Highly trained staff provide specialist nursing and dementia care in comfortable surroundings, where the focus is always on the individual. And rated ‘Outstanding’ in the care category. Our High Wycombe Home is our newest and has been designed for the comfort and wellbeing of our residents. Specialist nursing and dementia care is offered in a relaxed, homely environment, where residents can enjoy the many activities, share their day with friends or enjoy time in the spacious lounges and landscaped gardens. Our Solihull Home offers a warm welcome to residents and their families. The Home is rated 'Outstanding' by the Care Quality Commission in all five areas and staff provide specialist dementia and nursing care tailored to the needs and wishes of each individual. Every aspect of the Home has been designed with our residents' wellbeing in mind. 1
Care Coordinator (Part-time)
Join our Solihull Home as our Care Coordinator and help to ensure a seamless administrative service within the Home.
£10,397 per annum (£13.33 per hour), 15 hours per week (covering 2 days a week)
Royal Star & Garter, Tudor Coppice, Monkspath Hall Road, Solihull, B91 3DE
Care Coordinator (Part-time)
£10,397 per annum (£13.33 per hour)
15 hours per week (covering 2 days a week)
Download the candidate information pack
Apply for Care Coordinator
Please fill in the application form below to apply for the Care Coordinator vacancy in our Solihull Home.
(Bank) Housekeeper
Join our Solihull Home as a (Bank) Housekeeper and help us provide an exceptional environment for the veterans we care for.
£12.60 per hour - Bank contract
Royal Star & Garter, Tudor Coppice, Monkspath Hall Road, Solihull B91 3DE
Apply for Housekeeper
Please fill in the application form below to apply for the Housekeeper vacancy in our Solihull Home.
Shift Leader (Days)
Join our Solihull Home as a Shift Leader and help us provide excellent care to our veterans.
£29,874 per annum (£15.32 per hour) | Permanent - Full time (37.5 hours per week) (Days shift)
Royal Star & Garter, Tudor Coppice, Monkspath Hall Road, Solihull, B91 3DE
Shift Leader (Days)
£29,874 per annum (£15.32 per hour)
Full time - 37.5 hours per week (3 x 12.5-hour shifts worked on a two-week rolling pattern)
Apply for Shift Leader
Please fill in the application form below to apply for the Shift Leader vacancy in our Solihull Home.
Shift Leader (Nights)
Join our Solihull Home as a Shift Leader and help us provide excellent care to our veterans.
£33,459 per annum (£15.32 per hour) | Permanent - Full time (42 hours per week) (Night shift)
Royal Star & Garter, Tudor Coppice, Monkspath Hall Road, Solihull, B91 3DE
Shift Leader (Nights)
£33,459 per annum (£15.32 per hour)
Full time - 42 hours per week
Apply for Shift Leader
Please fill in the application form below to apply for the Shift Leader vacancy in our Solihull Home.
ROYAL STAR & GARTER
21.35 per hour
Royal Star & Garter, Tudor Coppice, Monkspath Hall Road, Solihull, B91 3DE
Part-time
Housekeeper - Solihull Candidate information pack 1 Welcome to Royal Star & Garter Thank you for your interest in Royal Star & Garter. I am looking for someone really special to join our Care Team. My ideal candidate will be someone passionate about providing high quality care to the amazing veterans that we support. It is a role that will suit an individual who is driven and motivated, with the courage to go the extra mile for the residents. We strive to live our values in everything we do and we want the people who join us to do the same. We are committed to investing in our staff – in skills, behaviours and well-being. We have a comprehensive training offer for our staff and your continued professional development is important to us. We are looking for people who share our values, people with passion and dedication who want to work as part of a team, and people who want to make a difference to others. If this is you then I look forward to receiving your application. Katie McCauley Home Manager The role at a glance Title: Physiotherapist Location: Royal Star & Garter, Tudor Coppice, Monkspath Hall Road, Solihull, B91 3DE Reports to: Operations Lead Hours: 15 per week, part-time (over 2 days) Hourly rate: £21.35 per hour Contract: Permanent More information: solihull.jobs@starandgarter.org 2 Job description e s o p r u P s e i t i l i b i s n o p s e r y e K • • 1. 2. 3. 4. 5. To deliver a person centred approach which enables and promotes independence and supports positive quality of life To apply To provide direct physiotherapy input to residents To provide comprehensive assessment of residents, using an individualised goal setting and holistic approach to demonstrate outcomes. Train and empower the staff team to deliver physiotherapy interventions identified in the individualised care plan Enable and support residents to maximise their physical potential through rehabilitation and enablement Share knowledge, experience and best practice throughout the team, including but not limited to moving and handling training. To be a Falls Champion for the allocated Home and support the Home Manager with Root Cause Analysis investigations as required. Send your CV and a covering letter (no more than 2 sides) outlining how you meet the person specification and what you will bring to our team to solihull.jobs@starandgarter.org 6. Oversee the management and servicing of mobility equipment 7. 8. 9. To be proactive in risk assessing residents for moving and handling and hoisting procedures. Support regulatory compliance, in accordance with Royal Star & Garter policies, appropriate legislation and guidance stipulated by regulatory bodies. To ensure within the scope of your role that you promote health and safety and comply with the requirements set out in the Home’s Health & Safety Policy and comply with guidelines for moving and handling residents 10. Provide cross- site cover for the other Homes when required. 11. To undertake such other duties as may be required and which are consistent with the nature of this post. 3 Person specification Professional Qualifications • • Diploma in Physiotherapy or BSc (Hons). Registration with HCPC Essential experience • • • • • • • • • • Committed to delivering the highest standards of person centred care Assessment and treatment skills for working with older people and those living with dementia Able to demonstrate good judgement, problem solving and decision making Proactive and able to use initiative Able to motivate others Effective organisational skills Good Communication skills (written and verbal) Team player Committed to Continued Professional Development IT literate 4 With love Living positively Our values We carry out our work with love, care and compassion. We are optimistic in everything we do, supporting veterans and their partners in leading happy, fulfilled lives. As a family Standing in their shoes Take courage We work and live as one team, one family, one community. We show admiration and respect for people and never forget what they have done. We are not afraid to do what is right and what is needed. 5 Offer Although we are a charity we offer a generous package • £21.35 per hour • Employer Pension Contribution of 7.5% with matching • 15 hours per week (over 2 days) • Over time paid at time-and-a-quarter Employee contribution of 5% • Life insurance of 3 x salary (until age 70) • Equivalent of 28 days holiday including bank • 10 weeks occupational sick pay, before statutory sick pay holidays • Access to appropriate professional bodies and payment of membership fees after 6 months of employment • Learning and Development – fully funded opportunities to 6 support you in your role Conditions of employment Any offer of employment made will be subject to the following conditions: • Satisfactory references covering the last 5 years including one from your current or most recent employer • A pre-employment medical screening • Enhanced DBS Disclosure • Proof of the Right to Work in the UK Confirmation in post will be subject to: • A satisfactory 6-month probationary period. 7 About Us Our mission Royal Star & Garter was founded in 1916 to care for the severely injured young men returning from the battlegrounds of the First World War. Today, our mission is to provide an outstanding range of quality care and therapies to veterans and their partners living with disability or dementia. Our care We provide loving care for veterans and their partners who live with disability or dementia in three state-of-the-art Homes, ensuring they are respected as individuals. We meet their needs in an appropriate, personalised and compassionate way and this is supported by highly skilled and motivated staff. We constantly evolve our services and innovate our care to meet present and future need and this now includes younger veterans, a day care service and plans for an outreach project later this year. 8 About us Our future Today, we run three Homes where we deliver an unparalleled level of specialist nursing care for veterans and their partners, including award-winning dementia care. We are developing our services to provide day care across all three Homes, an outreach service and care for younger veterans. Our knowledge We have over 100 years’ experience in providing pioneering nursing and therapeutic care to veterans living with disability and dementia. We are committed to sharing our knowledge and skills with other organisations to promote better care for all veterans and older people. We partner with health care, military and academic organisations for the benefit of our local communities. Sharing our experience We are passionate about innovation in our care to improve the lives of veterans and their partners and we are ideally placed to provide training. Our Homes offer military nursing student training and placements to Nursing Associate Trainees as part of an NHS pilot scheme. 9 Surbiton High Wycombe Solihull With its stunning foyer and relaxed, spacious lounges, our Surbiton Home offers a warm, friendly welcome. Highly trained staff provide specialist nursing and dementia care in comfortable surroundings, where the focus is always on the individual. And rated ‘Outstanding’ in the care category. Our High Wycombe Home is our newest and has been designed for the comfort and wellbeing of our residents. Specialist nursing and dementia care is offered in a relaxed, homely environment, where residents can enjoy the many activities, share their day with friends or enjoy time in the spacious lounges and landscaped gardens. Our Solihull Home offers a warm welcome to residents and their families. The Home is rated 'Outstanding' by the Care Quality Commission in all five areas and staff provide specialist dementia and nursing care tailored to the needs and wishes of each individual. Every aspect of the Home has been designed with our residents' wellbeing in mind. 1
Physiotherapist (Part-time)
Join our Solihull Home as a Physiotherapist and help to provide excellent care and support to veterans.
£21.35 per hour, Part-time (15 hours per week over 2 days)
Royal Star & Garter, Tudor Coppice, Monkspath Hall Road, Solihull B91 3DE
Physiotherapist
£21.35 per hour
Part-time (15 hours per week over 2 days)
Download the candidate information pack
Apply for Physiotherapist
Please fill in the application form below to apply for the Physiotherapist vacancy in our Solihull Home.
ROYAL STAR & GARTER
20,795 per year
Royal Star & Garter, Tudor Coppice, Monkspath Hall Road, Solihull, B91 3DE
Part-time
Care Coordinator (Part-time) - Solihull Candidate information pack 1 Welcome to Royal Star & Garter Thank you for your interest in Royal Star & Garter. Since I joined this fabulous charity in summer 2024 I have been amazed and humbled by the passion and dedication of every member of staff. Our teams in our three Homes are nothing short of exceptional in the care they deliver, while our teams in Central Services provide unrivalled support. I am looking for someone really special to join our team. My ideal candidate will be someone who is highly organised, enthusiastic and driven to succeed. More importantly it matters to me who you really are. We strive to live our values in everything we do and we want the people who join us to do the same. The role at a glance Title: Care Coordinator Location: Royal Star & Garter, Tudor Coppice, Monkspath Hall Road, Solihull, B91 3DE Reports to: Deputy Manager/Clinical Lead Hours: 30 per week, covering 4 days a week. We are committed to investing in our staff – in skills, behaviours and wellbeing. We have a comprehensive training offer for our staff and your continued professional development is important to us. We are looking for people who share our values, people with passion and dedication who want to work as part of a team, and people who want to make a difference to others. Annual salary: £20,795 Contract: Permanent If this is you then I look forward to receiving your application. Katie McCauley Home Manager More information: solihull.jobs@starandgarter.org 2 Job description e s o p r u P s e i t i l i b i s n o p s e r y e K • The Care Coordinator will provide essential administrative support to the nursing and dementia care teams, ensuring a smooth transition for new residents and maintaining excellent service for current residents. • The role involves working collaboratively with colleagues to deliver a seamless administrative service while upholding a compassionate, respectful, and dignified environment for all residents and visitors. To apply 1.Customer service: • Provide a professional, welcoming, and customer-focused service for residents, visitors, and staff, adhering to all relevant policies and procedures to ensure safety and wellbeing. • Manage the process for new residents, coordinating with the Clinical Lead for assessments, follow-up, and scheduling visits for new residents and their families. • Support new residents with their move-in and settling-in processes to ensure a smooth transition into the Home. 2.Communication and administration: • Handle internal and external queries, deliveries, correspondence, and communications efficiently. Accurately record relevant information, provide responses, or direct information to the appropriate team member in a timely manner. • Serve as the first point of contact for the nursing and dementia floors, addressing telephone queries, and providing guidance or signposting to appropriate services as required. • Assist the nursing and dementia teams in managing diaries, ensuring all paperwork is in place for resident assessments and reviews. • Provide the administration support for recruitment and induction of staff, liaising with the Clinical Lead, Deputy Manager and People Business Partner. • Provide administrative support to the Clinical Lead and Deputy Manager in implementing HR procedures, such as absence management and Learning and Development activities, in compliance with CQC and GDPR regulations. • Arrange and coordinate bookings for visiting healthcare professionals and hospital appointments, ensuring residents receive timely and appropriate care. • Perform administrative tasks to support resident safety and wellbeing, including updating resident information, maintaining the Duty of Care folder, arranging transportation for appointments, and assisting with the Home’s activities and outings programme. • To liaise with the finance team for resident invoices, financial queries and additional resident payments. • To liaise with the Placement and Support Officer and Home Manager regarding resident’s financial status. Send your CV and a covering letter (no more than 2 sides) outlining how you meet the person specification and what you will bring to our team to solihull.jobs@starandgarter.org 3 Job description - continued e s o p r u P s e i t i l i b i s n o p s e r y e K 3. Staff support and coordination: • Ensure the accurate recording of care staff attendance, regularly updating HFX for bank shifts and additional hours to maintain smooth operational processes. • Collate data for the Home Manager and Deputy Manager as required for Quality Assurance and external audits. Ensure data is accurate, timely, and compliant with regulatory standards. To apply Send your CV and a covering letter (no more than 2 sides) 4.Operational Home support: • Act as the point of contact for logging health and safety concerns via the facilities system, ensuring prompt action and outlining how you meet the resolution. • Provide support in emergency situations, including contacting emergency services (999) if required and directing ambulance staff upon arrival. • Understand and carry out fire safety duties as required by the role, managing visitors in the reception area and following the Home’s fire safety procedures. 5.General Duties • Undertake other duties as required, consistent with the nature of the role as determined by your manager. • Comply with all organisational policies and procedures. • Promote the interests and reputation of the Home at all times, ensuring that its culture and ethos are upheld. • Promote and maintain a safe environment by adhering to the Home’s Health & Safety Policy, security procedures, and guidelines for moving and handling residents. • Actively promote equality of opportunity in all day-to-day activities. • Maintain a high degree of confidentiality at all times, both in and outside of work. person specification and what you will bring to our team to solihull.jobs@starandgarter.org 4 Person specification Essential behaviours / characteristics • High ethical standards and integrity. • Detail-oriented with a strong commitment to accuracy. • Ability to work independently and as part of a team. • Strong organisational skills with the ability to manage multiple priorities. • Commitment to continuous learning and professional development Essential experience • Excellent administrative and organisational skills. • Strong communication and interpersonal abilities. • Ability to work collaboratively in a team and independently. • Compassionate, empathetic, and respectful approach to care. • Knowledge of CQC and GDPR regulations is desirable. • Experience in a similar role within a healthcare or care home setting is preferred. 5 With love Living positively Our values We carry out our work with love, care and compassion. We are optimistic in everything we do, supporting veterans and their partners in leading happy, fulfilled lives. As a family Standing in their shoes Take courage We work and live as one team, one family, one community. We show admiration and respect for people and never forget what they have done. We are not afraid to do what is right and what is needed. 6 Offer Although we are a charity we offer a generous package • £13.33 per hour • 30 hours per week • Employer Pension Contribution of 7.5% with matching Employee contribution of 5% • Life insurance of 3 x salary (until age 70) • Equivalent of 28 days holiday including bank • Satisfactory references covering the past 5 years from at holidays (pro-rata for part-time) least two referees, including one from your current or most recent employer • Access to appropriate professional bodies and payment of membership fees after 6 months of employment • Learning and Development – fully funded opportunities to support you in your role 7 Conditions of employment Any offer of employment made will be subject to the following conditions: • Satisfactory references covering the last 5 years including one from your current or most recent employer • A pre-employment medical screening • Enhanced DBS Disclosure • Proof of the Right to Work in the UK Confirmation in post will be subject to: • A satisfactory 6-month probationary period. 8 About Us Our vision & mission Vision: A future where all veterans can live life to the full. Mission: To provide an outstanding range of quality care and therapies to veterans and their partners living with disability or dementia. Our care We provide loving, compassionate care to veterans and their partners who live with disability or dementia. Our Homes in Solihull, Surbiton and High Wycombe offer specialist residential long and short break care. In addition we are developing a range of services to help us reach the wider military community including Lunch Clubs, Day Care and a Telephone Friendship Service. 9 Surbiton High Wycombe Solihull With its stunning foyer and relaxed, spacious lounges, our Surbiton Home offers a warm, friendly welcome. Highly trained staff provide specialist nursing and dementia care in comfortable surroundings, where the focus is always on the individual. And rated ‘Outstanding’ in the care category. Our High Wycombe Home is our newest and has been designed for the comfort and wellbeing of our residents. Specialist nursing and dementia care is offered in a relaxed, homely environment, where residents can enjoy the many activities, share their day with friends or enjoy time in the spacious lounges and landscaped gardens. Our Solihull Home offers a warm welcome to residents and their families. The Home is rated 'Outstanding' by the Care Quality Commission in all five areas and staff provide specialist dementia and nursing care tailored to the needs and wishes of each individual. Every aspect of the Home has been designed with our residents' wellbeing in mind. 1
ROYAL STAR & GARTER
12.85 - 28,064 per year
Royal Star & Garter, Tudor Coppice, Monkspath Hall Road, Solihull, B91 3DE
Full-time
Healthcare Assistant (Nights) - Solihull Candidate information pack 1 Welcome to Royal Star & Garter Thank you for your interest in Royal Star & Garter. Since I joined this fabulous charity in summer 2024, I have been amazed and humbled by the passion and dedication of every member of staff. Our teams in our Homes are nothing short of exceptional in the care they deliver, while our teams in Central Services provide unrivalled support. I am looking for someone really special to join our team. My ideal candidate will be someone who is highly organised, enthusiastic and driven to succeed. We live our values in everything we do, and we’re looking for people who share that commitment. At Royal Star & Garter, we invest in our staff, supporting their skills, behaviours, and wellbeing. Our comprehensive training and focus on professional development mean you'll be encouraged to grow and thrive. If you’re passionate and dedicated, enjoy being a part of a supportive team, and want to make a real difference to others, I look forward to receiving your application. If this is you then I look forward to receiving your application. Katie McCauley Home Manager The role at a glance Title: Healthcare Assistant Location: Royal Star & Garter, Tudor Coppice, Monkspath Hall Road, Solihull, B91 3DE Reports to: Deputy Home Manager Hours: 42 per week, 12 hour shifts, 2 week rolling rota, weekend availability required Hourly rate: £12.85 per hour £28,064 per annum Contract: Permanent More information: solihull.jobs@starandgarter.org 2 e s o p r u P s e i t i l i b i s n o p s e r y e K Job description • To ensure that, at all times, residents are treated with respect and dignity and that individuals’ rights to privacy, independence and choice are met with kindness and compassion. • Work as an integrated member of a multi-disciplinary care team, delivering high quality personal To apply • • • • • and nursing care to all residents according to their needs and expectations. Successfully complete and practice the Royal Star & Garter HCA Competency Framework. To work in accordance with the issued Code of Conduct Fully participate in the Key Worker Scheme, supporting the role of the keyworker Support all individual aspects of resident care and wellbeing in line with care plans, promoting independence, decision making and respect Complete clinical activities, following training, including, but not limited to, administering medication, tissue viability and oral care • • Maintain accurate records and documentation of residents’ holistic care needs across all platforms and in compliance with organisational policy and data protection practice • Actively participate in and promote the wellbeing activities and outings of the Home’s programme and enable residents to safely take part in the activities of their choice Communicate effectively with all colleagues, visiting health professionals and residents, ensuring that any information exchanged is accurate, relevant and appropriate Strive to continuously improve resident safety, care and well-being: sharing areas for improvement with your care team or line manager; and raising concerns in a timely manner. Be flexible in working with our residents across any House in the Home: establishing rapport, acting professionally and demonstrating an understanding of their personal circumstances to ensure the provision of high-quality, person-centred care. • • Send your CV and a covering letter (no more than 2 sides) outlining how you meet the person specification and what you will bring to our team to solihull.jobs@starandgarter.org 3 Job description continued Upon completion of Royal Star & Garter dementia competencies • As a member of a multi-disciplinary team, provide tailored care and clinical support to residents To apply with dementia. Upon completion of Royal Star & Garter enhanced clinical competencies • Support the provision of enhanced clinical competencies across the home including, but not limited to, venipuncture and cannulation, ECG recording and insulin administration. General • Undertake such other duties as may be required and which are consistent with the nature of this • • • post as determined by (post title/your manager) Comply with all Royal Star & Garter policies and procedures Promote the interests and reputation of Royal Star & Garter at all times and ensure that the culture and ethos of the organisation is maintained, nurtured and supported Promote and maintain a safe environment by complying with the requirements set out in the Home’s Health & Safety Policy, security procedures and guidelines for moving and handling. Send your CV and a covering letter (no more than 2 sides) outlining how you meet the person specification and what you will bring to our team to solihull.jobs@starandgarter.org • Actively promote equality of opportunity in all day-to-day activities • The post requires a high degree of confidentiality. You will be required to meet these exacting standards at all times, whether in or outside work Take responsibility for your own continuous professional development, fully engaging with training and assessment and promoting a learning culture where mutual and professional respect is afforded to all colleagues • s e i t i l i b i s n o p s e r y e K 3 Person specification Essential behaviours / characteristics • • • • • • • You will be a proactive member of a dynamic, high-performing team, treating others with respect, kindness and understanding You have a strong commitment to nursing the elderly and providing the highest standards of care to enable residents to live their lives as fully and independently as possible. It is about recognising that each person is an individual and adapting one’s own approach accordingly. You will work collaboratively with people from different backgrounds and with different perspectives than your own, building positive and effective relationships. You recognise the strengths of people in your team, sharing your knowledge and skills to support and develop their abilities. Challenging poor attitudes and performance issues in a timely and constructive manner. You model professional conduct, showing determination, drive and commitment at all times, particularly when faced with challenges and setbacks. You reflect on your practice: identifying your own strengths and limitations; being receptive to feedback; and actively seeking and making use of opportunities for development and wellbeing. You manage your time effectively, ensuring that you understand the roles and responsibilities of colleagues and are comfortable discussing your wellbeing. 4 Person specification continued Essential experience: • Is willing to work towards an appropriate competency-based qualification Is physically fit and able to carry out the duties of the role • • Good written and verbal English language and communication skills • • Resident focused Computer literate 4 With love Living positively Our values We carry out our work with love, care and compassion. We are optimistic in everything we do, supporting veterans and their partners in leading happy, fulfilled lives. As a family Standing in their shoes Take courage We work and live as one team, one family, one community. We show admiration and respect for people and never forget what they have done. We are not afraid to do what is right and what is needed. 5 Offer Although we are a charity, we offer a generous package • Salary of £12.85 per hour, £28,064 per • Employer Pension Contribution of 7.5% with matching annum Employee contribution of 5% • 42 hours per week, 12 hour shifts, 2 week rolling rota, weekend availability required • Life insurance of 3 x salary (until age 70) • Ten weeks full occupational sick pay before statutory sick • Over time paid at time-and-a-quarter pay • Paid break • Access to appropriate professional bodies and payment of membership fees after 6 months of employment • Equivalent of 25 days holiday per annum plus bank holidays (pro-rata for part-time) • Learning and Development – fully funded opportunities to support you in your role Conditions of employment Any offer of employment made will be subject to the following conditions: • Satisfactory references covering the last 5 years from at least two references, including one from your current or most recent employer • A pre-employment medical screening • Enhanced DBS Disclosure • Proof of the Right to Work in the UK Confirmation in post will be subject to: • A satisfactory 6-month probationary period. About us Our mission Royal Star & Garter was founded in 1916 to care for the severely injured young men returning from the battlegrounds of the First World War. Today, our mission is to provide outstanding care and support that recognises the needs of veterans and their families. Our care We provide care, support and friendship for those who have had the courage to serve so that they can live well. We deliver that through high quality Homes, a range of services in the local community, by driving innovative practice and by setting the standards for others to follow. We offer: • Nursing care • Dementia care • • Short-break/respite care End of life care • Day care • • Lunch Clubs Telephone Friendship Service 10 About us Our future We are developing new services beyond our four Homes, including an outreach service to provide support in veterans’ own homes and a community for younger veterans. We continue to reach more ex-Service personnel in residential care through the Veteran Friendly Framework. Our work to promote greater collaboration will deliver better outcomes for the Armed Forces community. Our knowledge We have over 100 years’ experience in providing pioneering nursing and therapeutic care to veterans living with disability and dementia. We are committed to sharing our knowledge and skills with other organisations to promote better care for all veterans and older people. We partner with health care, military and academic organisations for the benefit of our local communities. Sharing our experience We are passionate about innovation in our care to improve the lives of veterans and their families. We have been championing the development of nursing associates in the social care workforce for several years and support many of our carers to develop new skills. 11 High Wycombe Our High Wycombe Home (rated Outstanding by the CQC) has been designed with comfort and wellbeing in mind. There are plenty of activities to enjoy, opportunities to socialise with friends, or simply relax in the spacious lounges and landscaped garden. Solihull Our Solihull Home is rated Outstanding in all five areas by the Care Quality Commission. Loving, compassionate care is tailored to each individual and every detail designed for comfort and wellbeing, it’s a place where residents and their families can truly feel at home. 12 Surbiton With its stunning foyer and relaxed, spacious lounges, our Surbiton Home offers a warm, friendly welcome. Highly trained staff provide specialist care in comfortable surroundings, where the focus is always on the individual. And rated ‘Outstanding’ in the care category. Worthing Our Worthing Home places each person at the heart of their care, with personalised rehabilitation plans that promote independence, confidence and wellbeing. The dedicated team includes in-house physiotherapists and occupational therapists who offer hands-on support with warmth and encouragement. 13
ROYAL STAR & GARTER
20,795 per year
Royal Star & Garter, Tudor Coppice, Monkspath Hall Road, Solihull, B91 3DE
Part-time
Care Coordinator (Part-time) - Solihull Candidate information pack 1 Welcome to Royal Star & Garter Thank you for your interest in Royal Star & Garter. Since I joined this fabulous charity in summer 2024, I have been amazed and humbled by the passion and dedication of every member of staff. Our teams in our Homes are nothing short of exceptional in the care they deliver, while our teams in Central Services provide unrivalled support. I am looking for someone really special to join our team. My ideal candidate will be someone who is highly organised, enthusiastic and driven to succeed. We live our values in everything we do, and we’re looking for people who share that commitment. At Royal Star & Garter, we invest in our staff, supporting their skills, behaviours, and wellbeing. Our comprehensive training and focus on professional development mean you'll be encouraged to grow and thrive. If you’re passionate and dedicated, enjoy being a part of a supportive team, and want to make a real difference to others, I look forward to receiving your application. If this is you then I look forward to receiving your application. Katie McCauley Home Manager The role at a glance Title: Care Coordinator Location: Royal Star & Garter, Tudor Coppice, Monkspath Hall Road, Solihull, B91 3DE Reports to: Deputy Manager/Clinical Lead Hours: 30 per week, covering 4 days a week. Annual salary: £20,795 Contract: Permanent More information: solihull.jobs@starandgarter.org 2 Job description e s o p r u P s e i t i l i b i s n o p s e r y e K • The Care Coordinator will provide essential administrative support to the nursing and dementia care teams, ensuring a smooth transition for new residents and maintaining excellent service for current residents. • The role involves working collaboratively with colleagues to deliver a seamless administrative service while upholding a compassionate, respectful, and dignified environment for all residents and visitors. To apply 1.Customer service: • Provide a professional, welcoming, and customer-focused service for residents, visitors, and staff, adhering to all relevant policies and procedures to ensure safety and wellbeing. • Manage the process for new residents, coordinating with the Clinical Lead for assessments, follow-up, and scheduling visits for new residents and their families. • Support new residents with their move-in and settling-in processes to ensure a smooth transition into the Home. 2.Communication and administration: • Handle internal and external queries, deliveries, correspondence, and communications efficiently. Accurately record relevant information, provide responses, or direct information to the appropriate team member in a timely manner. • Serve as the first point of contact for the nursing and dementia floors, addressing telephone queries, and providing guidance or signposting to appropriate services as required. • Assist the nursing and dementia teams in managing diaries, ensuring all paperwork is in place for resident assessments and reviews. • Provide the administration support for recruitment and induction of staff, liaising with the Clinical Lead, Deputy Manager and People Business Partner. • Provide administrative support to the Clinical Lead and Deputy Manager in implementing HR procedures, such as absence management and Learning and Development activities, in compliance with CQC and GDPR regulations. • Arrange and coordinate bookings for visiting healthcare professionals and hospital appointments, ensuring residents receive timely and appropriate care. • Perform administrative tasks to support resident safety and wellbeing, including updating resident information, maintaining the Duty of Care folder, arranging transportation for appointments, and assisting with the Home’s activities and outings programme. • To liaise with the finance team for resident invoices, financial queries and additional resident payments. • To liaise with the Placement and Support Officer and Home Manager regarding resident’s financial status. Send your CV and a covering letter (no more than 2 sides) outlining how you meet the person specification and what you will bring to our team to solihull.jobs@starandgarter.org 3 Job description - continued 3. Staff support and coordination: • Ensure the accurate recording of care staff attendance, regularly updating HFX for bank shifts and additional hours to maintain smooth operational processes. • Collate data for the Home Manager and Deputy Manager as required for Quality Assurance and external audits. Ensure data is accurate, timely, and compliant with regulatory standards. To apply Send your CV and a covering letter (no more than 2 sides) 4.Operational Home support: • Act as the point of contact for logging health and safety concerns via the facilities system, ensuring prompt action and outlining how you meet the s e i t i l i b i s n o p s e r y e K resolution. • Provide support in emergency situations, including contacting emergency services (999) if required and directing ambulance staff upon arrival. • Understand and carry out fire safety duties as required by the role, managing visitors in the reception area and following the Home’s fire safety procedures. 5.General Duties • Undertake other duties as required, consistent with the nature of the role as determined by your manager. • Comply with all organisational policies and procedures. • Promote the interests and reputation of the Home at all times, ensuring that its culture and ethos are upheld. • Promote and maintain a safe environment by adhering to the Home’s Health & Safety Policy, security procedures, and guidelines for moving and handling residents. • Actively promote equality of opportunity in all day-to-day activities. • Maintain a high degree of confidentiality at all times, both in and outside of work. person specification and what you will bring to our team to solihull.jobs@starandgarter.org 4 Person specification Essential behaviours / characteristics • High ethical standards and integrity. • Detail-oriented with a strong commitment to accuracy. • Ability to work independently and as part of a team. • Strong organisational skills with the ability to manage multiple priorities. • Commitment to continuous learning and professional development Essential experience • Excellent administrative and organisational skills. • Strong communication and interpersonal abilities. • Ability to work collaboratively in a team and independently. • Compassionate, empathetic, and respectful approach to care. • Knowledge of CQC and GDPR regulations is desirable. • Experience in a similar role within a healthcare or care home setting is preferred. 5 With love Living positively Our values We carry out our work with love, care and compassion. We are optimistic in everything we do, supporting veterans and their partners in leading happy, fulfilled lives. As a family Standing in their shoes Take courage We work and live as one team, one family, one community. We show admiration and respect for people and never forget what they have done. We are not afraid to do what is right and what is needed. 6 Offer Although we are a charity, we offer a generous package • £13.33 per hour, £20,795 per annum • Employer Pension Contribution of 7.5% with • 30 hours per week, 4 days a week • Equivalent of 25 days holiday including bank holidays (pro-rata for part-time) matching Employee contribution of 5% • Life insurance of 3 x salary (until age 70) • Ten weeks full occupational sick pay before statutory sick pay • Access to appropriate professional bodies and payment of membership fees after 6 months of employment • Learning and Development – fully funded opportunities to support you in your role 7 Conditions of employment Any offer of employment made will be subject to the following conditions: • Satisfactory references covering the last 5 years from at least two references, including one from your current or most recent employer • A pre-employment medical screening • Enhanced DBS Disclosure • Proof of the Right to Work in the UK Confirmation in post will be subject to: • A satisfactory 6-month probationary period. About us Our mission Royal Star & Garter was founded in 1916 to care for the severely injured young men returning from the battlegrounds of the First World War. Today, our mission is to provide outstanding care and support that recognises the needs of veterans and their families. Our care We provide care, support and friendship for those who have had the courage to serve so that they can live well. We deliver that through high quality Homes, a range of services in the local community, by driving innovative practice and by setting the standards for others to follow. We offer: • Nursing care • Dementia care • • Short-break/respite care End of life care • Day care • • Lunch Clubs Telephone Friendship Service 9 About us Our future We are developing new services beyond our four Homes, including an outreach service to provide support in veterans’ own homes and a community for younger veterans. We continue to reach more ex-Service personnel in residential care through the Veteran Friendly Framework. Our work to promote greater collaboration will deliver better outcomes for the Armed Forces community. Our knowledge We have over 100 years’ experience in providing pioneering nursing and therapeutic care to veterans living with disability and dementia. We are committed to sharing our knowledge and skills with other organisations to promote better care for all veterans and older people. We partner with health care, military and academic organisations for the benefit of our local communities. Sharing our experience We are passionate about innovation in our care to improve the lives of veterans and their families. We have been championing the development of nursing associates in the social care workforce for several years and support many of our carers to develop new skills. 10 High Wycombe Our High Wycombe Home (rated Outstanding by the CQC) has been designed with comfort and wellbeing in mind. There are plenty of activities to enjoy, opportunities to socialise with friends, or simply relax in the spacious lounges and landscaped garden. Solihull Our Solihull Home is rated Outstanding in all five areas by the Care Quality Commission. Loving, compassionate care is tailored to each individual and every detail designed for comfort and wellbeing, it’s a place where residents and their families can truly feel at home. 11 Surbiton With its stunning foyer and relaxed, spacious lounges, our Surbiton Home offers a warm, friendly welcome. Highly trained staff provide specialist care in comfortable surroundings, where the focus is always on the individual. And rated ‘Outstanding’ in the care category. Worthing Our Worthing Home places each person at the heart of their care, with personalised rehabilitation plans that promote independence, confidence and wellbeing. The dedicated team includes in-house physiotherapists and occupational therapists who offer hands-on support with warmth and encouragement. 12
ROYAL STAR & GARTER
12.6 - 24,570 per year
Tudor Coppice, Monkspath Hall Road, Solihull
Full-time
Healthcare Assistant (Days) - Solihull Candidate information pack 1 Welcome to Royal Star & Garter Thank you for your interest in Royal Star & Garter. Since I joined this fabulous charity in summer 2024, I have been amazed and humbled by the passion and dedication of every member of staff. Our teams in our Homes are nothing short of exceptional in the care they deliver, while our teams in Central Services provide unrivalled support. The role at a glance Title: Healthcare Assistant Location: Royal Star & Garter, Tudor Coppice, Monkspath Hall Road, Solihull, B91 3DE I am looking for someone really special to join our team. My ideal candidate will be someone who is highly organised, enthusiastic and driven to succeed. Reports to: Deputy Home Manager We live our values in everything we do, and we’re looking for people who share that commitment. At Royal Star & Garter, we invest in our staff, supporting their skills, behaviours, and wellbeing. Our comprehensive training and focus on professional development mean you'll be encouraged to grow and thrive. If you’re passionate and dedicated, enjoy being a part of a supportive team, and want to make a real difference to others, I look forward to receiving your application. Hours: 37.5 per week, 12.5 hour shifts, 2 week rolling rota, weekend availability required If this is you then I look forward to receiving your application. Katie McCauley Home Manager Hourly rate: £12.60 per hour £24,570 per annum Contract: Permanent More information: solihull.jobs@starandgarter.org 2 e s o p r u P s e i t i l i b i s n o p s e r y e K Job description • To ensure that, at all times, residents are treated with respect and dignity and that individuals’ rights to privacy, independence and choice are met with kindness and compassion. • Work as an integrated member of a multi-disciplinary care team, delivering high quality personal To apply • • • • • and nursing care to all residents according to their needs and expectations. Successfully complete and practice the Royal Star & Garter HCA Competency Framework. To work in accordance with the issued Code of Conduct Fully participate in the Key Worker Scheme, supporting the role of the keyworker Support all individual aspects of resident care and wellbeing in line with care plans, promoting independence, decision making and respect Complete clinical activities, following training, including, but not limited to, administering medication, tissue viability and oral care • • Maintain accurate records and documentation of residents’ holistic care needs across all platforms and in compliance with organisational policy and data protection practice • Actively participate in and promote the wellbeing activities and outings of the Home’s programme and enable residents to safely take part in the activities of their choice Communicate effectively with all colleagues, visiting health professionals and residents, ensuring that any information exchanged is accurate, relevant and appropriate Strive to continuously improve resident safety, care and well-being: sharing areas for improvement with your care team or line manager; and raising concerns in a timely manner. Be flexible in working with our residents across any House in the Home: establishing rapport, acting professionally and demonstrating an understanding of their personal circumstances to ensure the provision of high-quality, person-centred care. • • Send your CV and a covering letter (no more than 2 sides) outlining how you meet the person specification and what you will bring to our team to solihull.jobs@starandgarter.org 3 Job description continued Upon completion of Royal Star & Garter dementia competencies • As a member of a multi-disciplinary team, provide tailored care and clinical support to residents To apply with dementia. Upon completion of Royal Star & Garter enhanced clinical competencies • Support the provision of enhanced clinical competencies across the home including, but not limited to, venipuncture and cannulation, ECG recording and insulin administration. General • Undertake such other duties as may be required and which are consistent with the nature of this • • • post as determined by (post title/your manager) Comply with all Royal Star & Garter policies and procedures Promote the interests and reputation of Royal Star & Garter at all times and ensure that the culture and ethos of the organisation is maintained, nurtured and supported Promote and maintain a safe environment by complying with the requirements set out in the Home’s Health & Safety Policy, security procedures and guidelines for moving and handling. Send your CV and a covering letter (no more than 2 sides) outlining how you meet the person specification and what you will bring to our team to solihull.jobs@starandgarter.org • Actively promote equality of opportunity in all day-to-day activities • The post requires a high degree of confidentiality. You will be required to meet these exacting standards at all times, whether in or outside work Take responsibility for your own continuous professional development, fully engaging with training and assessment and promoting a learning culture where mutual and professional respect is afforded to all colleagues • s e i t i l i b i s n o p s e r y e K 3 Person specification Essential behaviours / characteristics • • • • • • • You will be a proactive member of a dynamic, high-performing team, treating others with respect, kindness and understanding You have a strong commitment to nursing the elderly and providing the highest standards of care to enable residents to live their lives as fully and independently as possible. It is about recognising that each person is an individual and adapting one’s own approach accordingly. You will work collaboratively with people from different backgrounds and with different perspectives than your own, building positive and effective relationships. You recognise the strengths of people in your team, sharing your knowledge and skills to support and develop their abilities. Challenging poor attitudes and performance issues in a timely and constructive manner. You model professional conduct, showing determination, drive and commitment at all times, particularly when faced with challenges and setbacks. You reflect on your practice: identifying your own strengths and limitations; being receptive to feedback; and actively seeking and making use of opportunities for development and wellbeing. You manage your time effectively, ensuring that you understand the roles and responsibilities of colleagues and are comfortable discussing your wellbeing. 4 Person specification continued Essential experience: • Is willing to work towards an appropriate competency-based qualification Is physically fit and able to carry out the duties of the role • • Good written and verbal English language and communication skills • • Resident focused Computer literate 4 With love Living positively Our values We carry out our work with love, care and compassion. We are optimistic in everything we do, supporting veterans and their partners in leading happy, fulfilled lives. As a family Standing in their shoes Take courage We work and live as one team, one family, one community. We show admiration and respect for people and never forget what they have done. We are not afraid to do what is right and what is needed. 5 Offer Although we are a charity, we offer a generous package • Salary of £12.60 per hour, £24,570 per annum • Employer Pension Contribution of 7.5% with matching • 37.5 hours per week, 12.5 hour shifts, 2 week rolling rota, weekend availability required Employee contribution of 5% • Life insurance of 3 x salary (until age 70) • Ten weeks full occupational sick pay before statutory sick • Over time paid at time-and-a-quarter pay • Paid break • Access to appropriate professional bodies and payment of membership fees after 6 months of employment • Equivalent of 25 days holiday per annum plus bank holidays (pro-rata for part-time) • Learning and Development – fully funded opportunities to support you in your role Conditions of employment Any offer of employment made will be subject to the following conditions: • Satisfactory references covering the last 5 years from at least two references, including one from your current or most recent employer • A pre-employment medical screening • Enhanced DBS Disclosure • Proof of the Right to Work in the UK Confirmation in post will be subject to: • A satisfactory 6-month probationary period. About us Our mission Royal Star & Garter was founded in 1916 to care for the severely injured young men returning from the battlegrounds of the First World War. Today, our mission is to provide outstanding care and support that recognises the needs of veterans and their families. Our care We provide care, support and friendship for those who have had the courage to serve so that they can live well. We deliver that through high quality Homes, a range of services in the local community, by driving innovative practice and by setting the standards for others to follow. We offer: • Nursing care • Dementia care • • Short-break/respite care End of life care • Day care • • Lunch Clubs Telephone Friendship Service 10 About us Our future We are developing new services beyond our four Homes, including an outreach service to provide support in veterans’ own homes and a community for younger veterans. We continue to reach more ex-Service personnel in residential care through the Veteran Friendly Framework. Our work to promote greater collaboration will deliver better outcomes for the Armed Forces community. Our knowledge We have over 100 years’ experience in providing pioneering nursing and therapeutic care to veterans living with disability and dementia. We are committed to sharing our knowledge and skills with other organisations to promote better care for all veterans and older people. We partner with health care, military and academic organisations for the benefit of our local communities. Sharing our experience We are passionate about innovation in our care to improve the lives of veterans and their families. We have been championing the development of nursing associates in the social care workforce for several years and support many of our carers to develop new skills. 11 High Wycombe Our High Wycombe Home (rated Outstanding by the CQC) has been designed with comfort and wellbeing in mind. There are plenty of activities to enjoy, opportunities to socialise with friends, or simply relax in the spacious lounges and landscaped garden. Solihull Our Solihull Home is rated Outstanding in all five areas by the Care Quality Commission. Loving, compassionate care is tailored to each individual and every detail designed for comfort and wellbeing, it’s a place where residents and their families can truly feel at home. 12 Surbiton With its stunning foyer and relaxed, spacious lounges, our Surbiton Home offers a warm, friendly welcome. Highly trained staff provide specialist care in comfortable surroundings, where the focus is always on the individual. And rated ‘Outstanding’ in the care category. Worthing Our Worthing Home places each person at the heart of their care, with personalised rehabilitation plans that promote independence, confidence and wellbeing. The dedicated team includes in-house physiotherapists and occupational therapists who offer hands-on support with warmth and encouragement. 13
ROYAL STAR & GARTER
29,874 per year
Royal Star & Garter, Tudor Coppice, Monkspath Hall Road, Solihull, B91 3DE
Full-time
Shift Leader (Days) - Solihull Candidate information pack 1 Welcome to Royal Star & Garter Thank you for your interest in Royal Star & Garter. Since I joined this fabulous charity in summer 2024, I have been amazed and humbled by the passion and dedication of every member of staff. Our teams in our Homes are nothing short of exceptional in the care they deliver, while our teams in Central Services provide unrivalled support. The role at a glance Title: Shift Leader Location: Royal Star & Garter, Tudor Coppice, Monkspath Hall Road, Solihull, B91 3DE I am looking for someone really special to join our team. My ideal candidate will be someone who is highly organised, enthusiastic and driven to succeed. Reports to: Deputy Home Manager We live our values in everything we do, and we’re looking for people who share that commitment. At Royal Star & Garter, we invest in our staff, supporting their skills, behaviours, and wellbeing. Our comprehensive training and focus on professional development mean you'll be encouraged to grow and thrive. If you’re passionate and dedicated, enjoy being part of a supportive team, and want to make a real difference to others, I look forward to receiving your application. If this is you then I look forward to receiving your application. Katie McCauley Home Manager Hours: 37.5 per week Annual salary: £29,874 per annum, £15.32 per hour Contract: Permanent More information: solihull.jobs@starandgarter.org 2 Job description e s o p r u P s e i t i l i b i s n o p s e r y e K • To ensure that, at all times, residents are treated with respect and dignity and that individuals’ rights to privacy, independence and choice are met with kindness and compassion. • To manage the day-to-day provision of care as an integrated member of a multi-disciplinary care team, leading the floor when the nurse is engaged elsewhere and providing high quality personal care to all residents according to their needs and expectations. • Successfully complete and practice the Royal Star & Garter HCA Competency Framework. Key tasks • To work in accordance with the issued Code of Conduct • Fully participate in the Key Worker Scheme, supporting the role of the keyworker • Support all individual aspects of resident care and wellbeing in line with care plans, promoting independence, decision making and respect • Complete clinical activities, following training, including, but not limited to, administering medication, tissue viability and oral care • Maintain accurate records and documentation of residents’ holistic care needs across all platforms and in compliance with organisational policy and data protection practice • Actively participate in and promote the wellbeing activities and outings of the Home’s programme and enable residents to safely take part in the activities of their choice • Communicate effectively with all colleagues, visiting health professionals and residents, ensuring that any information exchanged is accurate, relevant and appropriate • Strive to continuously improve resident safety, care and well-being: sharing areas for improvement with your care team or line manager; and raising concerns in a timely manner. • Be flexible in working with our residents across any House in the Home: establishing rapport, acting professionally and demonstrating an understanding of their personal circumstances to ensure the provision of high-quality, person-centred care To apply Send your CV and a covering letter (no more than 2 sides) outlining how you meet the person specification and what you will bring to our team to solihull.jobs@starandgarter.org 3 Job description - continued General Responsibilities: • Undertake such other duties as may be required and which are consistent with the nature of this post as determined by (post title/your manager) • Comply with all Royal Star & Garter policies and procedures • Promote the interests and reputation of Royal Star & Garter at all times and ensure that the culture and ethos of the organisation is maintained, nurtured and supported • Promote and maintain a safe environment by complying with the requirements set out in the Home’s Health & Safety Policy, security procedures and guidelines for moving and handling. • Actively promote equality of opportunity in all day-to-day activities • The post requires a high degree of confidentiality. You will be required to meet these exacting standards at all times, whether in or outside work To apply Send your CV and a covering letter (no more than two sides) outlining how you meet the person specification and what you will bring • Take responsibility for your own continuous professional development, fully engaging with training and assessment and promoting a learning culture where mutual and professional respect is afforded to all colleagues to the role to: Solihull.jobs@starandgarter.org Essential experience: Qualifications and Experience: • Willing to work towards an appropriate competency based qualification • Physically fit and able to carry out the duties of the role • Good written and verbal English language and communication skills • Resident focussed • Computer literate s e i t i l i b i s n o p s e r y e K 4 Person specification Essential behaviours / characteristics • You will be a proactive member of a dynamic, high-performing team, treating others with respect, kindness and understanding • You have a strong commitment to nursing the elderly and providing the highest standards of care to enable residents to live their lives as fully and independently as possible. It is about recognising that each person is an individual and adapting one’s own approach accordingly. • You will work collaboratively with people from different backgrounds and with different perspectives than your own, building positive and effective relationships. • You recognise the strengths of people in your team, sharing your knowledge and skills to support and develop their abilities. Challenging poor attitudes and performance issues in a timely and constructive manner. • You model professional conduct, showing determination, drive and commitment at all times, particularly when faced with challenges and setbacks. • You reflect on your practice: identifying your own strengths and limitations; being receptive to feedback; and, actively seeking and making use of opportunities for development and wellbeing. • You manage your time effectively, ensuring that you understand the roles and responsibilities of colleagues and are comfortable discussing your wellbeing 5 With love Living positively Our values We carry out our work with love, care and compassion. We are optimistic in everything we do, supporting veterans and their partners in leading happy, fulfilled lives. As a family Standing in their shoes Take courage We work and live as one team, one family, one community. We show admiration and respect for people and never forget what they have done. We are not afraid to do what is right and what is needed. 6 Offer Although we are a charity, we offer a generous package • Salary of £29,874 per annum, £15.32 per • Employer Pension Contribution of 7.5% with hour matching Employee contribution of 5% • 37.5 hours per week, across two-week fixed rota including weekends and bank holidays • Life insurance of 3 x salary (until age 70) • Ten weeks full occupational sick pay before statutory • Equivalent of 25 days holiday including bank sick pay holidays (pro-rata for part-time) • Access to appropriate professional bodies and payment of membership fees after 6 months of employment • Learning and Development – fully funded opportunities to support you in your role 7 Conditions of employment Any offer of employment made will be subject to the following conditions: • Satisfactory references covering the last 5 years from at least two references, including one from your current or most recent employer • A pre-employment medical screening • Enhanced DBS Disclosure • Proof of the Right to Work in the UK Confirmation in post will be subject to: • A satisfactory 6-month probationary period. About us Our mission Royal Star & Garter was founded in 1916 to care for the severely injured young men returning from the battlegrounds of the First World War. Today, our mission is to provide outstanding care and support that recognises the needs of veterans and their families. Our care We provide care, support and friendship for those who have had the courage to serve so that they can live well. We deliver that through high quality Homes, a range of services in the local community, by driving innovative practice and by setting the standards for others to follow. We offer: • Nursing care • Dementia care • • Short-break/respite care End of life care • Day care • • Lunch Clubs Telephone Friendship Service 9 About us Our future We are developing new services beyond our four Homes, including an outreach service to provide support in veterans’ own homes and a community for younger veterans. We continue to reach more ex-Service personnel in residential care through the Veteran Friendly Framework. Our work to promote greater collaboration will deliver better outcomes for the Armed Forces community. Our knowledge We have over 100 years’ experience in providing pioneering nursing and therapeutic care to veterans living with disability and dementia. We are committed to sharing our knowledge and skills with other organisations to promote better care for all veterans and older people. We partner with health care, military and academic organisations for the benefit of our local communities. Sharing our experience We are passionate about innovation in our care to improve the lives of veterans and their families. We have been championing the development of nursing associates in the social care workforce for several years and support many of our carers to develop new skills. 10 High Wycombe Our High Wycombe Home (rated Outstanding by the CQC) has been designed with comfort and wellbeing in mind. There are plenty of activities to enjoy, opportunities to socialise with friends, or simply relax in the spacious lounges and landscaped garden. Solihull Our Solihull Home is rated Outstanding in all five areas by the Care Quality Commission. Loving, compassionate care is tailored to each individual and every detail designed for comfort and wellbeing, it’s a place where residents and their families can truly feel at home. 11 Surbiton With its stunning foyer and relaxed, spacious lounges, our Surbiton Home offers a warm, friendly welcome. Highly trained staff provide specialist care in comfortable surroundings, where the focus is always on the individual. And rated ‘Outstanding’ in the care category. Worthing Our Worthing Home places each person at the heart of their care, with personalised rehabilitation plans that promote independence, confidence and wellbeing. The dedicated team includes in-house physiotherapists and occupational therapists who offer hands-on support with warmth and encouragement. 12
Healthcare Assistant (Nights)
Join our CQC rated Outstanding Solihull Home as a Healthcare Assistant and help us provide excellent care to our veterans.
£28,064 per annum (£12.85 per hour) | Permanent - Full time 42 hours per week.
Royal Star & Garter, Tudor Coppice, Monkspath Hall Road, Solihull B91 3DE
Healthcare Assistant (Nights)
£28,064 per annum (£12.85 per hour) | Permanent
42 hours per week, 12 hour shifts, 2 week rolling rota, weekend availability required
Apply for Health Care Assistant (Nights)
Please fill in the application form below to apply for the Health Care Assistant (Nights) vacancy in our Solihull Home.
Healthcare Assistant (Days)
Join our CQC rated Outstanding Solihull Home as a Healthcare Assistant and help us provide excellent care to our veterans.
£24,570 per annum (£12.60 per hour) | Permanent - Full time 37.5 hours per week, 12.5 hour shifts, 2 week rolling rota, weekend availability required
Royal Star & Garter, Tudor Coppice, Monkspath Hall Road, Solihull B91 3DE
Healthcare Assistant (Days)
£24,570 per annum (£12.60 per hour) | Permanent
Full time, 37.5 hours per week, 12.5 hour shifts, 2 week rolling rota, weekend availability required
Apply for Health Care Assistant (Days)
Please fill in the application form below to apply for the Health Care Assistant (Days) vacancy in our Solihull Home.
ROYAL STAR & GARTER
28,679 per year
Royal Star & Garter, Tudor Coppice, Monkspath Hall Road, Solihull, B91 3DE
Part-time
Shift Leader (Nights) (Part-time) - Solihull Candidate information pack 1 Welcome to Royal Star & Garter Thank you for your interest in Royal Star & Garter. Since I joined this fabulous charity in summer 2024, I have been amazed and humbled by the passion and dedication of every member of staff. Our teams in our Homes are nothing short of exceptional in the care they deliver, while our teams in Central Services provide unrivalled support. I am looking for someone really special to join our team. My ideal candidate will be someone who is highly organised, enthusiastic and driven to succeed. We live our values in everything we do, and we’re looking for people who share that commitment. At Royal Star & Garter, we invest in our staff, supporting their skills, behaviours, and wellbeing. Our comprehensive training and focus on professional development mean you'll be encouraged to grow and thrive. If you’re passionate and dedicated, enjoy being part of a supportive team, and want to make a real difference to others, I look forward to receiving your application. If this is you then I look forward to receiving your application. Katie McCauley Home Manager The role at a glance Title: Shift Leader Location: Royal Star & Garter, Tudor Coppice, Monkspath Hall Road, Solihull, B91 3DE Reports to: Deputy Home Manager Hours: 36 per week Annual salary: £28,679 per annum, £15.32 per hour Contract: Permanent More information: usha.nair@starandgarter.org 2 e s o p r u P s e i t i l i b i s n o p s e r y e K Job description • To ensure that, at all times, residents are treated with respect and dignity and that individuals’ rights to privacy, independence and choice are met with kindness and compassion. • To manage the day-to-day provision of care as an integrated member of a multi-disciplinary care team, leading the floor when the nurse is engaged elsewhere and providing high quality personal care to all residents according to their needs and expectations. • Successfully complete and practice the Royal Star & Garter HCA Competency Framework. Key tasks • To work in accordance with the issued Code of Conduct • Fully participate in the Key Worker Scheme, supporting the role of the keyworker • Support all individual aspects of resident care and wellbeing in line with care plans, promoting independence, decision making and respect • Complete clinical activities, following training, including, but not limited to, administering medication, tissue viability and oral care • Maintain accurate records and documentation of residents’ holistic care needs across all platforms and in compliance with organisational policy and data protection practice • Actively participate in and promote the wellbeing activities and outings of the Home’s programme and enable residents to safely take part in the activities of their choice • Communicate effectively with all colleagues, visiting health professionals and residents, ensuring that any information exchanged is accurate, relevant and appropriate • Strive to continuously improve resident safety, care and well-being: sharing areas for improvement with your care team or line manager; and raising concerns in a timely manner. • Be flexible in working with our residents across any House in the Home: establishing rapport, acting professionally and demonstrating an understanding of their personal circumstances to ensure the provision of high-quality, person-centred care. To apply Send your CV and a covering letter (no more than 2 sides) outlining how you meet the person specification and what you will bring to our team to usha.nair@starandgarter.org 3 Job description - continued General Responsibilities: • Undertake such other duties as may be required and which are consistent with the nature of this post as determined by (post title/your manager) • Comply with all Royal Star & Garter policies and procedures • Promote the interests and reputation of Royal Star & Garter at all times and ensure that the culture and ethos of the organisation is maintained, nurtured and supported • Promote and maintain a safe environment by complying with the requirements set out in the Home’s Health & Safety Policy, security procedures and guidelines for moving and handling. • Actively promote equality of opportunity in all day-to-day activities • The post requires a high degree of confidentiality. You will be required to meet these exacting standards at all times, whether in or outside work • Take responsibility for your own continuous professional development, fully engaging with training and assessment and promoting a learning culture where mutual and professional respect is afforded to all colleagues Essential experience: Qualifications and Experience: • Willing to work towards an appropriate competency based qualification • Physically fit and able to carry out the duties of the role • Good written and verbal English language and communication skills • Resident focussed • Computer literate s e i t i l i b i s n o p s e r y e K To apply Send your CV and a covering letter (no more than two sides) outlining how you meet the person specification and what you will bring to the role to: usha.nair@starandgarter.org 4 Person specification Essential behaviours / characteristics • You will be a proactive member of a dynamic, high-performing team, treating others with respect, kindness and understanding • You have a strong commitment to nursing the elderly and providing the highest standards of care to enable residents to live their lives as fully and independently as possible. It is about recognising that each person is an individual and adapting one’s own approach accordingly. • You will work collaboratively with people from different backgrounds and with different perspectives than your own, building positive and effective relationships. • You recognise the strengths of people in your team, sharing your knowledge and skills to support and develop their abilities. Challenging poor attitudes and performance issues in a timely and constructive manner. • You model professional conduct, showing determination, drive and commitment at all times, particularly when faced with challenges and setbacks. • You reflect on your practice: identifying your own strengths and limitations; being receptive to feedback; and, actively seeking and making use of opportunities for development and wellbeing. • You manage your time effectively, ensuring that you understand the roles and responsibilities of colleagues and are comfortable discussing your wellbeing 5 With love Living positively Our values We carry out our work with love, care and compassion. We are optimistic in everything we do, supporting veterans and their partners in leading happy, fulfilled lives. As a family Standing in their shoes Take courage We work and live as one team, one family, one community. We show admiration and respect for people and never forget what they have done. We are not afraid to do what is right and what is needed. 6 Offer Although we are a charity, we offer a generous package • Salary of £28,679 per annum, £15.32 per • Employer Pension Contribution of 7.5% with hour matching Employee contribution of 5% • 36 hours per week (part time), across two- week fixed rota including weekends and bank holidays • Equivalent of 25 days holiday including bank holidays (pro-rata for part-time) • Life insurance of 3 x salary (until age 70) • Ten weeks full occupational sick pay before statutory sick pay • Access to appropriate professional bodies and payment of membership fees after 6 months of employment • Learning and Development – fully funded opportunities to support you in your role 7 Conditions of employment Any offer of employment made will be subject to the following conditions: • Satisfactory references covering the last 5 years from at least two references, including one from your current or most recent employer • A pre-employment medical screening • Enhanced DBS Disclosure • Proof of the Right to Work in the UK Confirmation in post will be subject to: • A satisfactory 6-month probationary period. About us Our mission Royal Star & Garter was founded in 1916 to care for the severely injured young men returning from the battlegrounds of the First World War. Today, our mission is to provide outstanding care and support that recognises the needs of veterans and their families. Our care We provide care, support and friendship for those who have had the courage to serve so that they can live well. We deliver that through high quality Homes, a range of services in the local community, by driving innovative practice and by setting the standards for others to follow. We offer: • Nursing care • Dementia care • • Short-break/respite care End of life care • Day care • • Lunch Clubs Telephone Friendship Service 9 About us Our future We are developing new services beyond our four Homes, including an outreach service to provide support in veterans’ own homes and a community for younger veterans. We continue to reach more ex-Service personnel in residential care through the Veteran Friendly Framework. Our work to promote greater collaboration will deliver better outcomes for the Armed Forces community. Our knowledge We have over 100 years’ experience in providing pioneering nursing and therapeutic care to veterans living with disability and dementia. We are committed to sharing our knowledge and skills with other organisations to promote better care for all veterans and older people. We partner with health care, military and academic organisations for the benefit of our local communities. Sharing our experience We are passionate about innovation in our care to improve the lives of veterans and their families. We have been championing the development of nursing associates in the social care workforce for several years and support many of our carers to develop new skills. 10 High Wycombe Our High Wycombe Home (rated Outstanding by the CQC) has been designed with comfort and wellbeing in mind. There are plenty of activities to enjoy, opportunities to socialise with friends, or simply relax in the spacious lounges and landscaped garden. Solihull Our Solihull Home is rated Outstanding in all five areas by the Care Quality Commission. Loving, compassionate care is tailored to each individual and every detail designed for comfort and wellbeing, it’s a place where residents and their families can truly feel at home. 11 Surbiton With its stunning foyer and relaxed, spacious lounges, our Surbiton Home offers a warm, friendly welcome. Highly trained staff provide specialist care in comfortable surroundings, where the focus is always on the individual. And rated ‘Outstanding’ in the care category. Worthing Our Worthing Home places each person at the heart of their care, with personalised rehabilitation plans that promote independence, confidence and wellbeing. The dedicated team includes in-house physiotherapists and occupational therapists who offer hands-on support with warmth and encouragement. 12
Shift Leader (Nights) (Part-time)
Join our Solihull Home as a Shift Leader and help us provide excellent care to our veterans.
£28,679 per annum (£15.32 per hour) | Permanent - Part-time (36 hours per week) (Night shift)
Royal Star & Garter, Tudor Coppice, Monkspath Hall Road, Solihull, B91 3DE
Shift Leader (Nights) (Part-time)
£28,679 per annum (£15.32 per hour)
Part-time - 36 hours per week
Apply for Shift Leader
Please fill in the application form below to apply for the Shift Leader vacancy in our Solihull Home.