Head of Property Services
Location: Hybrid – Based in England or Scotland
Reporting to: Director of Strategic Initiatives
Where safe, well-managed spaces enable life-changing support.
Phoenix Futures is a national charity with over 50 years of experience supporting people affected by substance use, helping individuals, families, and communities to build brighter futures through recovery-focused services.
We are seeking a Head of Property Services to drive excellence in maintenance delivery, statutory compliance, and health and safety – ensuring our environments consistently support the wellbeing of residents and staff.
Role Purpose
To lead and manage all responsive, cyclical, and planned maintenance across the Phoenix Futures property portfolio including Housing and Registered Care Homes in England and Scotland.
You will ensure all properties are safe, compliant, and well maintained, while delivering high-quality maintenance services and driving contractor performance. The role is responsible for statutory compliance and for embedding effective health and safety systems, processes, and culture across the organisation.
Reporting into this role are two Maintenance Managers, providing operational leadership across England and Scotland, and a Health and Safety Manager responsible for day-to-day assurance. You will ensure consistent standards, strong service delivery, and a unified approach across all sites.
Working closely with colleagues across all directorates, you will align property services and health and safety practices with operational needs. This will support the delivery of safe, effective environments for both residents and staff, while contributing to the wider asset management strategy.
A comprehensive role profile outlining the job and its key accountabilities and responsibilities is included as an attachment.
Person Specification
Essential Criteria:
- Substantial experience in maintenance, property, or asset management within housing, construction, or a similar sector
- Strong knowledge of health and safety legislation and compliance requirements
- Proven ability leading teams, managing contractors, and driving high-quality service delivery
- Experience of managing geographically dispersed teams or services across multiple regions
- Knowledge of Maintenance and Health and Safety systems
- Excellent organisational and problem solving skills
- Strong communication and stakeholder engagement skills
- Experience managing budgets, resources, and service planning in a cost-effective way
- Background in social housing or housing association sector
- Ability to travel regularly between multiple sites (a full UK driving licence is desired for this role)
Qualifications:
- Relevant qualification in construction, property, or building maintenance (e.g. HNC/HND or equivalent)
- Health & Safety qualification (e.g. NEBOSH General Certificate or equivalent)
Desirable:
- Membership of a relevant professional body (e.g. IOSH, RICS, CIOB)
- Knowledge of asset management systems
What We Offer
- A meaningful leadership role where your work directly supports life-changing recovery journeys
- Salary of £59,500 + 8 ½% PRP
- 25 days’ annual leave plus Bank Holidays (increasing each year to a maximum of 30 days)
- Benefits including season ticket loan, pension scheme and life assurance
- Support through occupational sick pay, eye-care vouchers and regular wellbeing talks and activities
- Continuous training and career development via PXL our dedicated learning management system
- Access to a 24/7 Employee Assistance programme including telephone and online access
About Phoenix Futures
Phoenix Futures Group is a charity with over 50 years’ experience and a leading provider of drug and alcohol treatment. We use our expertise to support people in their personal recovery and to improve their lives. We are dedicated to advocating for people who are often overlooked and stigmatised, to ensure they have a fair chance to lead healthy and fulfilling lives. Our aim is for everyone to be able to achieve their potential for themselves, their families and communities.
We encourage and welcome applications from people of all backgrounds and believe it is important to include people with lived experience to ensure the needs of the people we support are represented. We are committed to creating an inclusive working environment where everyone is free to be themselves and we ensure equity of opportunity.
Our managers and leaders are guided by a shared set of qualities that shape how we work with colleagues, partners and the people we support. These are: BRAVE, HONEST, VISIBLE, VISIONARY, NURTURING and COLLABORATIVE. These qualities underpin our approach to inclusive leadership, accountability and compassionate practice across Phoenix Futures and support the development of a value aligned culture.
Interview Process
We will hold a 2-stage interview process - a first stage Teams call to understand applicant’s aspirations for the role. Following further shortlisting, we will arrange second stage in person interviews, venue to be confirmed in early July. We will also have a psychometric test as part of our second stage interview.
Please note, we will be assessing applications as they are submitted and may close this role should we find sufficient applicants with which to make our shortlist.
