Gym Team Leader - Waterlooville

We usually respond within a week

Job title: Gym Team Leader - Waterlooville

Hours:  40

Location:  Waterlooville

Salary:   £28,000

The Trust:

Your Role

In this role you will be responsible for day-to-day gym operations and team members, ensuring that we deliver the highest standards of service to our customers. Your role is key to making sure our gym has a lively atmosphere with teams that create a welcoming and fun environment for everyone.

Your Team

You’ll be leading the Gym team, directly reporting to the Fitness Development Manager.

Your Responsibilities

• Support the Fitness Development Manager with recruitment and establishing a high-performing team. Motivate and mentor team members to create an effective and empowered gym team.

• Provide positive leadership, always taking full ownership and accountability and leading by example.

• Contribute to the continuous improvement of the gym facility and offering to the members.

• Deliver a best-in-class member experience with excelling customer service and ensuring a safe environment at all times.

• Support the achievement of agreed KPI’s, maintaining high levels of positive feedback, member retention and cleaning and health and safety standards.

• Manage the rota to ensure cover throughout all operational and opening hours.

• Ensure the gym facilities are presented at the highest level of cleanliness.

• Ensure the efficient and swift resolution of all enquiries / complaints and to escalate any unresolved issues to the centre manager.

• Make sure all members are correctly inducted and that suitable fitness programmes are issued and regularly reviewed and updated.

• Recognise and reward team members for their performance, using positive leadership skills to develop an empowered team.

• Manage staff effectively, delegating and assigning tasks and developing staff to ensure a continuously high level of service.

• Record all team issues including sickness, absence, attendance, performance and any people management issues that may arise.

• Ensure that team members are adequately trained in all aspects of their work.

• Assist with the development of members of staff to achieve their personal and workplace aims.

• Lead the team on all aspects of professional customer service by going the extra mile, being positive and demonstrating a ‘can do’ attitude

• Ensure good communication within the team and wider business

• Ensure the gym team follows all relevant Health & Safety policies and procedures and that required checks are completed.

• Enforce Health and Safety legislation and ensure all staff comply with Health and Safety policies and procedures

• Ensure regular health and safety checks are completed and training records are reviewed and kept up to date.

• Ensure all equipment and services are properly maintained, service records are up to date

• Support the Centre Manager with all Standard Operating Procedures for the Gym as required.

• Build positive relationships with members, proactively gather feedback and identify opportunities to improve their experience and engagement with the gym.

Your Experience

• Fitness Industry professional with extensive operational experience.

• Experience of supporting, coaching or supervising colleagues within a team environment.

• Experience of managing customer enquiries and resolving routine complaints effectively.

• Experience of promoting fitness services and supporting membership/member engagement activity.

• Experience of maintaining high standards of health, safety, cleanliness and presentation within a fitness environment.

Your Qualifications

• Fitness Instructor Level 3 & Personal Trainer

• First Aid at Work (desirable)

• Exercise Referral qualifications Level 3 or higher (desirable)

Your Competencies & Skills

• Good interpersonal, time management and organisational skills

• Good teamworking skills and the ability to lead and motivate a team

• Business acumen, creative thinking and problem-solving

• Energy and resilience

• Flexibility and multi-tasking skills

• Computer literacy

• A customer-focused, approachable and outgoing personality

• Ability to relate to the requirements of customers from all age groups and sectors of society.

• This role will be based at Waterlooville but will be expected to travel to other company site as the need requires. Interview Process:

  The successful candidate will be subject to an Enhanced DBS check.

  If you are a recruitment agency, please note we operate a PSL and do not take cold calls.

Department

Gym

Locations

Waterlooville

Yearly salary

£28,000