Job Description

Full time Administrator

Purpose

To support the Centre Manager and STE team in the smooth and efficient running and long-term development of St Teresa’s Equestrian.

Reports to

Equestrian Centre Manager

Duties &

• To run the office and manage the bookings administration using EcPro

Responsibilities;

Customer care/communications, dealing with riders, parents, staff and numerous requests for advice and assistance

Collection of Prep girls for riding lessons; fitting of boots and hats

Liaison with the school – Boarding, reception, operations, IT, Prep

Finances – invoicing for lessons, income, expenditure, reconciliation, payment of bills, spreadsheet analysis and budgeting

Assist and organise open days, prize giving, tours and events

Rider records – pupil files and daily updates

Documentation – Business, Client, Horse documentation, Loan agreements, Council Licence information

Registered body memberships/renewals/administration/inspections and visits

Staff matters - HR and recruitment admin, personnel files, uniform ordering, CPD records, qualification records including first aid and safeguarding

Health and Safety – accident reports, statistics, policies and procedures, risk assessments

Marketing – weekly bulletin, Facebook and other social media, the websites

• Attend meetings at equestrian and the schools

Maintain standards in all aspects of appearance, behaviour, policies and Health & Safety

Person Specification

Essential Desirable
Qualifications	● Business/Administration qualification or experience		Current First Aid Certificate Child Protection Training, or similar safeguarding training
Skills & Experience	Maths and English IT- Word Processing/ Outlook/ Excel/ Publisher/ Office 365		Small business
	Customer service skills/Experience in Customer facing role		administration/management Experience working in a School
	Good verbal/written English	children	environment or working with
			Personnel experience
	Good with children and their parents		HR and recruitment knowledge
	Financial - Purchase		Experience of Social
	orders/invoices/reconciliation of		media/Marketing
	accounts		Experience with ecPro
	Understanding of Policies & Procedures/Documentation,		Any BHS qualifications, Pony Club
	including risk assessments		experience, or equine knowledge
		Experience of scheduling/bookings
	systems
	Ability to communicate in a professional manner
	Ability to prioritise
	Attention to detail
		Ability to work as part of a small
	team
	Maintain pupil/client	Ability to work on own initiative
	confidentiality at all times
	world	Familiar with, previous experience of or background in the horse
Personal		Good sense of humour and a positive "can do" attitude are essential!
Qualities
		personal attire, behaviour, timekeeping and standards.	Maintain a professional approach at all times with particular reference to
			Be able to reflect and improve on performance of self and others in order to
		continually drive St Teresa's Equestrian forwards.
		Be willing to contribute ideas and take on responsibilities as they arise.
		Have a good eye for detail.

• Flexible and accommodating, able to adapt to different situations.

Organised and efficient, a completer/finisher.

• Confident in working within a team.