Title: Front of House Team Member
Reports to: Front of House Manager
Contract type: Full Time, Permanent, Annualised – 2340 hours per annum (would consider 0.8 for two of the roles)
Roles Available: 3
Salary: Upto £26,500pa, plus tips
Based at: Snape Maltings
Vacancy Closing Date: 26 May 2026
PLEASE NOTE: we are actively recruiting for this role and therefore this vacancy may close early once we have filled all the positions.
Works closely with:
Events and Hospitality Teams
About us
Overlooking the Alde estuary, Snape Maltings is home to our world-famous concert hall and music facilities; it is also a popular visitor destination with independent shops, cafes, a restaurant, event venues and art galleries. The site is now largely owned by Britten Pears Arts, a Music & Arts based charity.
Snape Maltings Trading Limited (SMTL) is the commercial arm to Britten Pears Arts. All of the profits that we make through sales at Snape Maltings contribute towards supporting our charitable work in Artist Development, our year-round Performance Programme, Music in the Community and Creative Health and our Living Heritage Museum and Archive at The Red House. Aswell as the support received from SMTL, Britten Pears Arts is also supported though fundraising, public funding, ticket sales and royalties from works by Benjamin Britten and Peter Pears.
Our mission at Britten Pears Arts is to use Music, Arts & Heritage to transform people’s lives for the better, to bring communities together and effect positive social change. We continue to follow in the footsteps of our founders Britten and Pears, inspired by their goal to make the arts useful and available to all. At our two internationally recognised cultural destinations, Snape Maltings and The Red House, we create vibrant, uplifting and life-enhancing experiences for visitors, customers and audiences alike. We deliver this vision through our remarkable people and brilliant inclusive teams, working together with a sense of purpose.
Our Brand Values guide everything that we do: Quality – we provide high quality products across a range different price points; we are Customer Lead – we take time to understand our customers and to build loyalty; we are Authentic to our unique Suffolk location, natural environment and history; we
are Enterprising and Open – always looking for ways to improve, adapt and embrace new and different opportunities.
Role Overview:
As a Front of House Team Member, you’ll help deliver a warm, efficient, and friendly café experience across our outlets. You’ll support daily operations while ensuring high standards of food hygiene, customer service, and presentation.
We are looking for people with the following skills:
- Exceptional customer service
- Great at retaining product knowledge
- Excellent attention to detail
- Comfortable with EPOS till systems
- Strong awareness of the importance of health and safety
- Flexible
- Enjoys bustling environments
The role is based at Snape Maltings but some travel and support to other locations within Suffolk may also be required.
What helps us get the most from your application:
- A CV that shares your experience, skills and what you’ve been involved in
- A cover letter giving us a sense of who you are, what interests you about the role, and what you would bring to it
- Applying via our website where possible, so your application comes through clearly and can be reviewed in full
We understand there’s no single “right” way to apply, and that people bring different experiences and styles. If there’s anything we can do to support you in the process or make adjustments, please feel free to get in touch—we’d be very happy to help.
We are an equal opportunities employer and believe that diversity strengthens and enriches us. We positively encourage applications from suitably qualified and eligible candidates of all ages and from all backgrounds, in particular from global majority backgrounds and disabled candidates who are currently under-represented at Britten Pears Arts and Snape Maltings Trading Limited.
Unfortunately, this role does not meet the salary threshold for sponsorship: https://www.gov.uk/skilled-worker-visa/your-job