Front of House & Audience Experience Manager

Front of House & Audience Experience Manager

Job title: Front of House & Audience Experience Manager

Location: Cheltenham Town Hall & Pittville Pump Room

Reports to: Director of Operations

Working Hours: Full-time, permanent (40 hours per week). Due to the nature of the role, working hours are flexible and will include evenings and weekends to meet operational requirements.

Salary guide: £34,000 to £37,000 dependent on experience

Responsible for: Duty Managers, Front of House Team, Volunteer Programme

About the role 

Cheltenham Trust is entering a new phase of ambition for its venues, audiences and cultural offer. We are seeking a Front of House & Audience Experience Manager who shares our belief that exceptional visitor experience is central to the success, reputation and commercial performance of our organisation.

This role will lead the delivery of audience experience across Cheltenham Town Hall and Pittville Pump Room, setting high standards for welcome, professionalism, presentation and operational delivery. Every audience member should feel that they are attending venues that are confident, well run, inclusive and memorable.

The successful candidate will combine visible operational leadership with a genuine commitment to hospitality, audience care and team development. They will understand how great venues feel from a customer perspective and will take pride in creating experiences that encourage repeat visits, stronger audience loyalty and increased secondary spend.

This is a hands-on leadership role for someone who thrives in live environments, enjoys leading from the front and is motivated by building high-performing, audience-focused teams.

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