F&B Assistant (Casual)
Location: Emirates Old Trafford, Manchester, M16 0PX
Salary: Competitive
Employment Type: Casual, 2/3 days per week
About Us
Hilton Garden Inn at Emirates Old Trafford is a truly unique hotel, set within one of the UK’s leading multi-purpose sporting and entertainment venues - the home of Lancashire Cricket.
With 250 bedrooms, including 140 pitch-facing rooms, the hotel offers guests an unforgettable experience, whether they are visiting for international cricket, a major concert, a conference, or a special event. Our restaurant and bar overlook the iconic pitch, creating a standout setting for breakfast, dinner, and drinks. As part of the wider Emirates Old Trafford venue, the hotel sits alongside award-winning conference and events facilities and plays a key role in delivering world-class hospitality across a busy calendar of high-profile events.
Joining our team means becoming part of something bigger than a hotel. You will be working at the heart of a thriving cricket, concert, conference, and events destination, where no two days are the same.
The Opportunity
As a Food & Beverage Assistant at Hilton Garden Inn Emirates Old Trafford, you will be part of a busy, guest-facing team delivering excellent service across our bar, restaurant and event spaces. From welcoming guests and taking orders to serving food and drinks, supporting breakfast service, preparing areas for service and keeping spaces clean and well presented, you will help create a warm and professional experience for every guest, whether they are staying at the hotel, attending a match or event, or visiting for food and drinks.
You will take pride in delivering our signature “Lancashire welcome”, ensuring every guest receives friendly, attentive and memorable service. With flexible shifts available between 5am and 1am, seven days a week, this role can fit around your other commitments.
What You’ll Be Doing
- Welcoming guests warmly and creating a positive first impression.
- Providing excellent restaurant and bar service, including food, drinks and cocktail preparation.
- Taking orders accurately and delivering them efficiently.
- Preparing, maintaining and tidying restaurant and bar areas.
- Setting up tables before service to the required standard.
- Handling payments in line with company procedures.
- Delivering consistently high levels of customer service.
- Keeping work areas clean, safe and well presented.
- Upselling food, drinks and promotions to support departmental targets.
What You’ll Bring
- The flexibility to work across a range of shift patterns, including breakfast and evening shifts. Full flexibility is required between 5am and 1am, including weekends.
- Experience in waiting and bar service, ideally gained within a restaurant environment. Previous hotel experience would be beneficial, but is not essential.
- You must be aged 18 or over, as the role will involve serving alcohol.
- A positive attitude and proactive approach, with a willingness to support the team wherever needed.
- A warm, friendly personality and the ability to make guests feel welcome and valued.
- An attentive approach to service, with pride in maintaining excellent personal presentation and grooming standards.
- A willingness to undertake training and develop your skills, including any relevant food, beverage or bar service training required for the role.
What We Offer
At Lancashire Cricket, we take pride in our people and are committed to creating a supportive, inclusive and rewarding workplace. Our benefits package is designed to support wellbeing, flexibility, and development at every stage of your career.
Wellbeing & security
- Enhanced pension scheme
- Life assurance scheme
- Health Cash Plan covering everyday healthcare costs (including optical and dental)
- Confidential on-site counsellor
Work-life balance
- Enhanced annual leave, increasing with length of service
- Annual leave purchasing scheme
- Flexible working arrangements, including hybrid working and TOIL (where role requirements allow)
Family & life moments
- Enhanced maternity, adoption and paternity pay
- Additional paid leave including birthday leave, grandparent leave, pet adoption leave, and moving house leave
Development & community
- One paid volunteer day each year
- Up to five personal development days annually
- Career break opportunities (subject to eligibility)
Being part of Lancashire Cricket
- Two Lancashire Cricket Club memberships
- Staff discounts across on-site retail, the Club shop, Caffè Nero and Hilton Garden Inn
- Regular team events and colleague recognition awards
Safeguarding Statement
Lancashire Cricket Club is committed to safeguarding and promoting the welfare of children, young people, and adults at risk. We expect all colleagues to share this commitment and to support a culture where safeguarding is everyone’s responsibility. Lancashire Cricket proudly agrees to, and abides by, the ECB Safe Hands Policy.
For roles involving regulated activity or contact with children, young people, or adults at risk, Lancashire Cricket operates safer recruitment processes. This includes the requirement to complete the appropriate level of ECB DBS clearance before employment can commence, if this role is classified as a regulated activity.
Equal Opportunities
We look forward to hearing from you if you have skills that support our future vision. Lancashire Cricket is an equal opportunities organisation, and we are committed to providing new opportunities and striving for greater diversity. We welcome applications from all ages and backgrounds.
It is a priority for Lancashire Cricket to ensure our Club appropriately reflects the communities we serve across the North-West. In line with Sport England Guidance, we welcome applications from individuals with the appropriate skills and experience that can contribute to improving diversity of representation and thinking across the Club.
Please note, we anticipate a high level of interest in this role and may close applications earlier than the advertised closing date. We encourage you to submit your application as soon as possible to avoid disappointment.