Details

Family Support Practitioner

An exciting opportunity to join Certitude as a Family Support Practitioner as we continue to grow.

Job description

Salary: £31,000 per annum (increasing to £32,000 per annum post successfully passing probation)

Hours: 37.5 hours

Job Type: Permanent – Full time

Location: Hybrid - (working from home and Ealing Office)

Interview Date: 19 and 21 May 2026

Benefits

• A stimulating work environment full of opportunities to learn and develop
• 25 days annual leave + bank holidays & enrolment onto a pension scheme
• 24-hour Employee Assistance
• Paid Enhanced DBS
• Eye care voucher
• Salary sacrifice schemes available: Travel to work loan, Cycle to work Scheme, Gym Membership & Tech Purchase

About the role

The Family Support Practitioner will work alongside the Family Support Manager to support local managers and teams to strengthen and develop their support to people and their families. This role will provide direct support to individual families as needed.

Duties will include:

• Provide emotional and practical support to families through targeted and, where needed, longer‑term support.
• Reduce carer isolation and increase peer support by connecting families and building networks.
• Support families to understand their rights and available support options.
• Attend assessments and meetings in a supportive role, advocating and negotiating on behalf of families where appropriate.
• Increase teams’ confidence and competence in person‑centred approaches.
• Support families and carers who wish to act as peer mentors or trainers.

About you

To be a Family Support Practitioner at Certitude, the following are essential:

• Experience of supporting families of people with learning disabilities, mental health, or autistic people, including families who have experienced trauma in trying to access the right support for their relative.
• An understanding of the needs of people with learning disabilities including those with complex health needs, additional mental health needs and who have experienced trauma.
• Knowledge of the social care system and the role of voluntary provider organisations
• Excellent organisational and time management skills
• Ability to work closely with people from a variety of backgrounds/professions

To read more about the role and the full person specification, please click on the link on the left of this advert, titled ‘Job Description and Person Specification’.

About the Organisation

We have a passion for life and make it our mission to support people in living the life they desire, whatever that may be. We care about the people we support and the work we do, and we would love for you to join us at Certitude.

Read more about us on our  website and visit our 

page. You can also learn about us through our

work for us

.

Values and Behaviours

Do you want to be a Family Support Practitioner at Certitude? Complete an application form and someone from the Recruitment Team will be in touch! A job description and person specification is attached to this advert. If you have any questions, please email recruitment@certitude.org.uk

All our posts are subject to an Enhanced DBS disclosure as well as a full employment history and employment references. We are committed to equal opportunities in employment and the support provided and we welcome applications from all sections of the community.

We reserve the right to close vacancies before the date stated when we have received sufficient applications from which to make a shortlist. You are advised to submit your completed application form as soon as possible to have the best chance of being considered.

Family, Support, Practitioner, Ealing, Charity, Charities, Third Sector, Learning Disabilities, Social Care, Voluntary Sector, Community Development, Mental Health, Autism, Vulnerable People, Not for Profit, NFP