Events & Hires Operations Coordinator

Deadline for applications: Monday 13 July 2026, 9amReports to: Head of Operations, Events & HiresLocation: The Glasshouse International Centre for MusicWorking hours: Full time, 36 hours per week with some evening and weekend work required, subject to business needsSalary: SCP 24, £26,175 per annum

About The Glasshouse International Centre for Music 

We’re a place where you can hear rock legends or pop icons on the same night as folk trios or opera singers. Where new musicians are nurtured and showcased on the same stages as platinum- selling performers. And where youth choirs and tambourine- shaking toddlers practice in the same spaces as our acclaimed orchestra Royal Northern Sinfonia.

Whether you’re front of house, waiting in the wings or keeping things running behind the scenes you will be part of a team that means 2 million people enjoy top – notch gigs, concerts and classes in our own venue at Gateshead Quays, out in communities across the North East and through live- streamed performances and digital lessons.

About the Role

The Glasshouse International Centre for Music is an amazing venue, and we offer the building for hire. Our Events and Hires team are responsible for this area of income and operational delivery, working with a huge range of clients whether it’s an international association or household brand names. The team also support the use of the building by charitable organisations such as schools and amateur choirs.

As part of the team, you could work on everything from multi-day exclusive building hire conferences, gala dinners, concerts/shows for up to 2,500 school children, live media broadcasts, trade expos and even location filming/photography.

We’ll need you to work with colleagues and stakeholders, utilising the uniqueness of the venue and high levels of in-house expertise, to create memorable solutions to client briefs, tailored to their objectives and budgets.

About you  

Are you self-motivated, happy working in a team environment and flexible enough to adapt to a changing environment? If this sounds like you, read on to find out how you can hit the ground running.

The Events & Hires Operations Coordinator will plan and deliver a varied programme of external events from a range of clients including association, corporate, charitable and the private sector.

You’ll work as part of the Events & Hires team to achieve the department’s income target, and deliver the highest possible service standards, with a creative and innovative approach.

It would be great if you had experience in: 

• Excellent track record in customer service
• An understanding of live events in the MICE industry
• A passion for live events
• Highly organised
• Excellent communication skills
• Comfortable in working closely with a range of clients, across multiple sectors and at different seniority levels
• An understanding of emerging trends in the MICE industry and wider events sector
• Ability to work under own initiative and as part of a team
• Pragmatic and flexible approach to work, with the ability to prioritise and multi-task

It also helps if you have:

• Supervisory experience
• Demonstrable experience in event delivery, individually and as part of a team
• Experience in achieving targets
• Demonstrable experience in admin of contracts and invoicing
• Event management experience
• An understanding of sustainability best practice
• A passion for creative food and drink

You’ll be responsible for: 

• Plan and deliver assigned events, independently and/or as part of the team.
• Support the Head of Operations, Events & Hires on complex event delivery.
• Develop strong relationships with your clients.
• Maximise commercial income, including through secondary spending, where possible. Work as part of the team to achieve set sales and delivery targets.
• Work with all clients to creatively deliver events, ideation, plans and proposals, with a pragmatic and imaginative approach.
• Develop excellent relationships with clients and stakeholders, maintaining the venue’s reputation for world-class event delivery.
• Actively identify opportunities for repeat events and clients, working to secure this business through effective account management, supported by the Head of Operations, Events & Hires and Head of Sales, Events & Hires as required.
• During event delivery days supervise the casual event liaison team.
• Adhere to all relevant health, safety and safeguarding practices for all events, seeking guidance where needed.
• Ensure that all invoicing and contracting is completed in accordance with set guidelines and timeframes.
• Represent The Glasshouse at external events, trade shows, networking and meetings (regionally, nationally and internationally as required).
• Represent the events & hires function at internal events and meetings.
• Adhere to all team protocols and processes to ensure the best ‘Glasshouse’ experience for clients and delegates.
• Deputise for the Head of Operations, Events & Hires where required.
• Support the Head of Sales, Events & Hires and Events & Hires Sales Coordinator in sales and marketing activity during heightened demand.
• Always adhere to health and safety guidelines in the workplace.

But don’t worry if you’re not a perfect match for the job description and criteria, we’d love you to apply anyway. We are more interested in your determination, positivity, and willingness to get stuck in.

Our commitment to your development

At The Glasshouse, we’re always learning. And we know that when it comes to training, everyone is different. So, you’ll work closely with your manager to identify what your training journey will look like. If you have a specific interest or you would like to develop your skills in a certain area, we want to hear about it.

This may be through gaining a qualification, on-the-job training or learning within your team, but whatever path you take, through training and support, we’ll help you develop the skills and knowledge you need to thrive in your role.

Diversity, Equality, and Inclusion

At The Glasshouse, we encourage a working environment that’s welcoming, inclusive, and diverse. Different backgrounds, views and experiences are valued so everyone can be themselves.

Our venue and programmes are for everyone, so we want to make sure this opportunity is available to everyone, no matter your background or the challenges you’ve faced.

For example, we would love to hear from you if you:

• Are D/deaf. Have a disability, learning difficulty or significant long -term health condition which affects your daily life
• Describe yourself as neurodiverse (this might include dyslexia, dyspraxia, dyscalculia, ADHD, autistic spectrum, and others)
• Grew up in a family receiving Universal Credit or state benefits
• Have ever lived in council or social housing or been on the housing register
• Have ever lived in sheltered accommodation or experienced homelessness
• Experienced being in care at any point in your life
• Have been a refugee or asylum seeker
• Are from the African, South, East and South–East Asian, Middle East, Latinx or North African diaspora, or have experienced racism

These are some common examples of challenging circumstances but there may be others. Everyone is welcome to apply.

We do not discriminate because of race, colour, religion, gender or gender identity, sexual orientation or expression, age, disability or any other protected characteristic as outlined in the Equality Act 2010.

Safeguarding children, young people and adults at risk

We are committed to safeguarding and promoting the welfare of children, young people and adults at risk and expect all of those that work with us to share this commitment. We operate a robust safeguarding framework and continuous assessment and development to support safer working practice across out workforce. Our roles are subject to a safer recruitment process which includes relevant background checks and the disclosure of criminal records, sanctions, and investigations where appropriate.

Right to Work 

We welcome applications from candidates already eligible to work in the UK or those that can apply for a visa granting permission to work in the UK (e.g. dependent visas, ancestry etc.) that do not require sponsorship. You will be asked to share proof of this prior to receiving any offer of employment.

Our application process

Closing date for applications: Monday 13 July 2026, 9am

Interview date: Thursday 23 July 2026

We understand that interviews can be a nerve-racking experience. We want you to feel comfortable so you can be yourself and shine, so if you have any questions about the role or the application process, please contact Isabella, People Coordinator at recruitment@theglasshouseicm.org