Energy Advice Mentor (Home Energy Scotland)

If you want to make a real difference, this role goes beyond advice. You’ll help people make sense of their situation and take practical steps towards a more stable future.

Position Energy Advice Mentor (Home Energy Scotland)

Location Flexible working – primarily home-based with the option to work from local hubs, alongside regular travel across Strathclyde & Central to deliver face-to-face support.

Salary £24,479 + excellent benefits

Hours 35 hours per week (flexible working)

Status Fixed Term until 31st March 2027

Closing date 29 April 2026

An exciting opportunity has arisen to join our Home Energy Scotland (HES) team as an Energy Mentor.

As an Energy Mentor, you will work alongside customers to navigate the real challenges they face around energy, income and household stability. This is not just advice-giving. It’s about building a trusted relationship, understanding the full picture of someone’s situation, and supporting them to take practical steps forward.

You will primarily provide support over the telephone, and also via email, and face-to-face at events, using our Relational Mentoring approach to help customers move towards more stable and sustainable outcomes.

Candidate information

We’re looking for someone who can build trust quickly, communicate clearly, and stay alongside people when things are complex.

You’ll bring:

· Strong verbal and written communication skills

· A customer-focused mindset grounded in empathy and realism

· Experience working in a customer-facing or support environment

· The ability to listen, understand, and respond to a range of interconnected needs

View the Role Profile for full details about this opportunity.

• Team
• Business Operations
• Role
• Mentor Advice
• Locations
• Glasgow Hub
• Remote status
• Hybrid
• Yearly salary
• £24,479

You'll like it here

We want to make a lasting and positive difference in people’s lives, starting with our colleagues. We believe you can’t pour from an empty cup; that’s why we do everything we can to set our colleagues up for success to allow us to go on and help the most vulnerable in our society.

Find out more about:

If your experience looks a little different from what we've identified and you think you can bring value to the role, we'd still love to learn more about you.

About The Wise Group

The Wise Group is a leading UK social enterprise working to lift people out of poverty by inspiring positive change through relational mentoring.