Peer Mentor (volunteer)

We are passionate about our customers and colleagues and want to inspire positive change by making a real difference through developing individuals to become the best version of themselves.

Position Job Peer Mentor (Volunteer)

Location Flexible working - principally home based with some travel involved across the Cleveland, Durham, Liverpool and Cumbria areas.

Salary Volunteer post, no salary but excellent benefits.

Hours 3.5 hours minimum per week (flexible working)

Status Fixed Term to 28 February 2027

Closing date October 2026

Are you a passionate person who wants to inspire positive change, and make a real difference in lifting people out of poverty by utilising your professional and personal experiences?

As a Peer Mentor you will work under the supervision of salaried WG colleagues across various contracts in England and Scotland.

You will be trained to provide holistic support to colleagues and customers on a wide range of issues including housing, emotional wellbeing, lifestyle and associates, social inclusion, family and significant others, budgeting, debt, mental health, and ETE. However, your role is much broader and can include accompanying colleagues to appointments, providing advocacy, active listening and co-delivering 1:1 and group work sessions.

Key responsibilities may include:

• Attending dual customer appointments alongside colleagues.

• Completing specific appointment follow-up work on behalf of colleagues.

• Co-facilitation and creation of group work activities.

• Front-line support and advocacy alongside colleagues.

• Research, signposting, resource compilation and general admin tasks.

• Acting as role models to customers by sharing and harnessing life experience.

• Supporting colleagues all round to achieve their contractual requirements.

Some of the expectations around being a Peer Mentor are:

• Accountability.

• Clear communication.

• Attend 1 team meeting per 3 months.

• Attend all training provided.

• To commit to a minimum of 3.5 hours per week.

• Reliability.

• To be open and clear on capabilities.

You will embark on a professional experience within the Wise Group utilising your skills and experiences to make a real difference every day. It is important that you constantly develop throughout your journey with our service and this is recorded in a unique personal portfolio to track self-development. You will be encouraged and supported to utilise the resources around you to upskill, network and ultimately be supported towards individual goals which often includes internal or external employment.

The Personal Portfolio supports:

• Taking responsibility for own learning and development.

• Identify support and development opportunities.

• Assess work/life experience throughout the experience.

• Evaluate the knowledge, skills and abilities and embed strengths.

• Helps prioritise areas for development.

• Identify aspirations both personally and professionally.

• Plan objectives within set timeframes to achieve the above.

We have 4 intakes per year for volunteers:

• Q1 – Applications open in March – Start date first week in April.

• Q2 – Applications open in June – Start date first week in July.

• Q3 – Applications open in September – Start date first week in October.

• Q4 – Applications open in December – Start date first week in January.

View the Role Profile for full details about this opportunity.

• Team
• Business Operations
• Role
• Peer Mentor (Volunteer)
• Locations
• North East of England, North West England
• Remote status
• Hybrid
• Employment type
• Volunteer

You'll like it here

We want to make a lasting and positive difference in people’s lives, starting with our colleagues. We believe you can’t pour from an empty cup; that’s why we do everything we can to set our colleagues up for success to allow us to go on and help the most vulnerable in our society.

Find out more about:

If your experience looks a little different from what we've identified and you think you can bring value to the role, we'd still love to learn more about you.

About The Wise Group

The Wise Group is a leading UK social enterprise working to lift people out of poverty by inspiring positive change through relational mentoring.