AGE UK SOLIHULL JOB DESCRIPTION 21 hours per week £17,116.80 pa actual salary
JOB TITLE: Enabling Connections Coordinator
LOCATION: The main base for the purpose of travel and expenses is The Core, Solihull B91 3RG. There will be a requirement to work from any Age UK Solihull Office without notice in line with the needs of the organisation now and in the future.
RESPONSIBLE TO: Older Peoples Service Manager
RESPONSIBLE FOR: Enabling Connections Volunteers
To provide a practical time limited, one to one support service for people aged 50+ living in the borough of Solihull, to enable individual solutions to reduce loneliness and isolation.
To ensure all administration and reporting functions are completed.
DUTIES:
To maintain an effective system for the receipt and acknowledgement of referrals from a range of referral partners and individuals.
To ensure referrals are appropriate for the Enabling Connections Project, and if not appropriate discuss other sources of support with the client.
To provide an excellent first point of contact for referrers, clients, carers and volunteers by telephone and email.
To undertake initial assessments via telephone or home visits for potential clients, to assess their suitability and to undertake risk assessments as required, to ensure the health and safety of staff, volunteers and clients.
Complete an initial strengths-based guided conversation (including baseline outcome measures UCLA, WEMWBS) and co-produce a tailored plan with clients including goals to maintain and develop social interaction, participate in their local community and improve wellbeing.
• To sensitively match volunteers to clients.
To connect clients to existing community groups (or peer support) as appropriate to individual interests and preference.
Review and develop individual client plans regularly, recording goal progress and attainment.
Carry out impact assessments to measure, record and monitor client progress, assessing impact via conversations, surveys and questionnaires.
When formal support comes to an end, lead a final 3 way review of goals and attainments, including their volunteer. Provide individuals with a summary of their outcomes and any further resources and contacts to enable them to sustain their community involvement.
Accurately maintain databases and financial records, ensuring all data is accurately inputted in real time.
Provide updates and information for internal and external monitoring and reporting as required.
• Take part in Enabling Connections Project meetings as required.
To assist in the selection, induction, support, training and supervision of volunteers in conjunction with the Volunteer Manager and in line with Age UK Solihull policies and procedures.
To provide ongoing support to volunteers ensuring they are confident in their roles, are adhering to policies and procedures and are maintaining professional boundaries.
• To undertake regular volunteer supervision and group meetings.
• To ensure volunteers are trained to an appropriate standard.
To ensure volunteers are implementing the individual client plans, submitting weekly updates and monthly expenses and reports.
To problem solve and be the first point of contact for volunteers and clients when issues arise or safeguarding needs to be reported.
To proactively promote the Enabling Connections Project to existing and new partner organisations, and to residents themselves.
Engage with the SMBC Community Development Team (CDT), and community groups, building relationships, establishing referral routes, identifying any gaps, working with the CDT to help the set up of new groups as needed.
Ensure that gaps in service and unresolved operational difficulties are reported to the Older Peoples Service Manager.
To ensure all Age UK Solihull policies and procedures are adhered to, with a particular focus on equality and diversity, safeguarding and Information Governance (Confidentiality).
To undertake training as required ensuring that the service operates to best practice standards.
To work as part of the staff team at Age UK Solihull, attending meetings and undertaking any other functions as dictated by demand.
Additional Notes:
All staff are expected to work flexibly in terms of location and role.
All staff have a particular responsibility for ensuring that Safeguarding Adults legislation and guidelines are adhered to, that the well-being of at risk individuals is promoted and that at risk individuals are aware of their right to protection from all forms of abuse.
This post is subject to a satisfactory DBS Check and references.
All staff have an individual responsibility to comply with Age UK Solihull’s Policy and Practice on Health and Safety Matters.
All staff are expected to support the fundraising activities of Age UK Solihull.