AGE CONCERN SOLIHULL
12.21 per week
Age UK Solihull Charity Shop at 89 Hobs Moat Road.
Full-time
AGE UK SOLIHULL JOB DESCRIPTION Pay Scale: Hourly rate £12.21 Hours of Work: 21 hours per week (Including 2 in 4 Saturdays 9-4) JOB TITLE: Retail Supervisor LOCATION: Age UK Solihull Charity Shop at 89 Hobs Moat Road. RESPONSIBLE TO: Retail Operations Supervisor RESPONSIBLE FOR: Charity Shop and volunteers JOB PURPOSE: Support Retails Operations Supervisor with effective and profitable running of the Hobs Moat charity shop, ensuring income generation, volunteer support, compliance, and positive representation of Age UK Solihull in the local community Main Responsibilities: Income/Sales • Maximise income from shop and achieve agreed performance targets • Review pricing policy on a regular basis and be aware of changes in retailing practices which may impact on the Charity Shop • Monitor sales trends, stock position and local competition • Promote Gift Aid to eligible donors and ensure they are correctly signed up • Supporting current online selling platforms Resources • Support the recruitment, induction, motivation and retention of volunteers to ensure the shop is adequately staffed and that they have a positive volunteering experience • Supporting Retail Operations Supervisor to ensure that the shop is adequately staffed at all times, which may include providing cover for holiday and sickness • Respond promptly to problems regarding staffing, merchandise and property • Ensure that stock is rotated on a regular basis and disposed of appropriately • Be competent in working our electronic till system Premises • Ensure shop premises are clean and tidy at all times and that goods are displayed in an attractive and presentable manner in line current shop format • Ensure security of stock and cash on each of the premises • Ensure that all statutory responsibilities are met, including Fire and Health and Safety Regulations Public Relations • Promote the work of the Charity by supporting planned fundraising events in conjunction with the Fundraising staff. • Maintain good relations with the public, trade councils, landlords and neighbouring retailers. Other Responsibilities • To keep the Retail Operations Supervisor regularly informed of all relevant matters relating to shop • To ensure that all shop personnel are aware of and working to Age UK Solihull’s policies including Health and Safety, Confidentiality, Financial Procedures, Security Procedures and Trading Standards regulations • Ensure compliance with GDPR and Age UK Solihull’s data protection policies when handling donor, volunteer, and customer information • To work as part of the staff team of Age UK Solihull as a whole and undertake by agreement such other duties within the organisation as may from time to time be necessary. Additional Notes All staff have a particular responsibility for ensuring that Safeguarding Adults legislation and guidelines are adhered to, that the well-being of at risk individuals is promoted and that at risk individuals are aware of their right to protection from all forms of abuse. All staff have an individual responsibility to comply with Age UK Solihull’s Policy and Practice on Health and Safety Matters All staff are expected to support the fundraising activities of Age UK Solihull
AGE CONCERN SOLIHULL
16,121.4 - 26,869 per year (pro rata)
The Core, Solihull
Full-time
30th September 2026
AGE UK SOLIHULL JOB DESCRIPTION 21 hours per week Fixed Term until 30th September 2026 £26,869.00 pro rata per annum Actual £16,121.40 JOB TITLE: LOCATION: Community Advice Hub - Debt Advisor The main base for the purpose of travel and expenses, is The Core, Solihull B91 3RG. There will be a requirement to work from any Community Advice Hub, Age UK Solihull Office or home without notice in line with the needs of the organisation now and in the future. The post requires travel across the borough of Solihull and to Tribunals as required. RESPONSIBLE TO: Hubs Manager RESPONSIBLE FOR: No line management responsibilities JOB PURPOSE: To provide debt advice and casework as part of our money advice team, ensuring residents are enabled to gain support with their debt and money issues. To promote health and wellbeing, through the provision of prevention, early intervention and crisis support leading to improved outcomes for individuals and communities. To support the development of the Community Advice Hubs, ensuring compliance with the Care Act 2014. DUTIES: 1. To provide a full Debt Advice and Casework service to Solihull residents. 2. To comply with all applicable legislation including FCA Authorisation. 3. To provide support to residents of Solihull to ensure they are enabled to access all services they need to remain independent, safe, healthy and active members of their local communities. 4. Communicate and refer to partner agencies, working across the sectors and ensuring referral pathways are strong, relevant and appropriate, coordinating and monitoring referrals for those most in need and deemed most vulnerable. 5. To maintain up to date knowledge including case law and legislation relating to the specialism. 6. Provide ad-hoc support to residents and Hub Advisors as required and in response to customer need. 7. To support the development of systems required to implement the Community Advice Hubs, including identification of improvements in efficiency and service delivery. 8. To proactively promote the Community Advice Hubs to existing and new partner organisations, and to residents themselves. 9. Contribute to and support the development of a reference tool of referral pathways, which include the services provided by partner agencies and local and national information tools, keeping the information updated on a regular basis. 10. To maintain databases and comply with monitoring and reporting requirements. 11. Ensure that gaps in service and unresolved operational difficulties are reported to the Hubs Manager. 12. To work as part of the wider Hubs team, take a flexible approach, and be led by demand across all parts of the service and wider organisation. 13. To attend any training or meetings deemed necessary. 14. To undertake any other duties that may be required. Additional Notes All staff are expected to work flexibly in terms of location and to undertake any role within the Community Advice Hub/Information and Advice Services Team as required. All staff have a particular responsibility for ensuring that Safeguarding Adults legislation and guidelines are adhered to, that the well-being of at risk individuals is promoted and that at risk individuals are aware of their right to protection from all forms of abuse. This post is subject to a satisfactory DBS Check and references. All staff have an individual responsibility to comply with Age UK Solihull’s Policy and Practice on Health and Safety Matters. All staff are expected to support the fundraising activities of Age UK Solihull.