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Duty Operations Assistant Apprentice

Vacancy Reference peabodygroup/TP/19331/1105

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Our Vacancy

Duty Operations Assistant Apprentice (Community Properties)

Location: Brent & Hackney (multi-site)

Make a Difference in Your Community While You Learn

Are you looking to kick-start your career in a role where no two days are the same, and where your work makes a real difference to local people?

 

Join us as a Duty Operations Assistant Apprentice and help bring our community spaces to life. You’ll play an important role in creating welcoming, safe and inclusive environments where residents can connect, access services, and thrive.

Working alongside our Community Properties Leads and Managers, you’ll gain valuable hands-on experience across customer service, administration, facilities operations and health & safety, all while completing a fully funded Level 2 Facilities Services Operative Apprenticeship.

This is your opportunity to build practical skills, grow your confidence, and start a rewarding career supporting vibrant local communities.

 

What You’ll Be Doing

As part of our supportive and experienced team, you will:

• Be the friendly face of our community centres, providing a welcoming front-of-house reception service
• Support residents, community groups and partners by signposting services and helping activities run smoothly
• Assist with room bookings, payments, invoices and purchase orders using internal systems
• Help prepare spaces by setting up and clearing down rooms for activities and events
• Carry out routine health & safety checks, including fire alarms and building inspections
• Support the smooth day-to-day running of centres, ensuring spaces are clean, safe and well maintained
• Respond to enquiries via phone and email, delivering excellent, professional customer service
• Work with colleagues to coordinate activities, manage diaries and keep records accurate and up to date
• Assist with reporting, data collection and tracking performance (KPIs)
• Get involved in community projects, local initiatives and events

About the Apprenticeship

As part of your 15-month apprenticeship, you’ll spend at least 20% of your time learning and developing, taking part in training sessions, workshops and regular 1:1 review. You’ll complete assignments and assessments linked to your day‑to‑day role, receive mentoring and support from experienced colleagues, and gain exposure to different teams across the organisation. Your programme will conclude with an end‑point assessment to achieve your qualification.

Across your apprenticeship, you’ll build a strong foundation in operations, compliance and customer service, setting you up for future career opportunities.

What you’ll need:

We’re looking for someone who is friendly, approachable and passionate about supporting local communities. Experience in administration or customer service is helpful but not essential – we’ll teach you what you need to know.

• You’re organised, proactive and able to manage multiple tasks in a busy environment.
• A strong communicator, confident speaking to residents, colleagues and stakeholders
• Positive, reliable and motivated, with a genuine “can-do” attitude
• Eager to learn, develop new skills and grow professionally
• Interested in health & safety, facilities and community-based work
• Flexible, with the ability to work across sites and occasional evenings/weekends
• Level 2 qualifications (5 GCSEs or equivalent)
• Basic IT skills (e.g. Word, Outlook)

 

At Peabody, our values guide everything we do — Be Kind, Do the Right Thing, Love New Ideas, Celebrate Diversity, Keep Our Promises, and Pull Together.  If these values resonate with you, you’ll feel right at home here.

 

What We Offer

• A permanent role with a clear progression pathway
• Level 2 Apprenticeship in Facilities Services Operative
• Support from our Learning & Development team and a dedicated mentor
• 25 days’ annual holiday plus bank holidays
• Two additional paid volunteering days each year
• Flexible benefits scheme, including family friendly benefits and access to a retail discounts portal.
• 4 x salary life assurance
• Up to 10% matched pension contribution

Are You Eligible? 

Before applying, check if you meet the apprenticeship funding requirements:

• You’ve lived in the UK, EEA, Switzerland, or Gibraltar for the last 3 years (you’ll need to show proof).
• You don’t already have a qualification at the same level or higher in this subject.
• You’ll be 18 or older when the apprenticeship starts.

If that sounds like you, this could be the perfect opportunity to start your career with full support and training, then please apply online and submit an anonymised CV!

 

Ready to Apply?

As an employer, Peabody does not provide sponsorship as a licenced UK employer.

This is a mobile role across community sites in Brent and Hackney.

You may occasionally work evenings and weekends depending on activities

This role requires an Enhanced DBS check

 

What Happens Next

If you meet the eligibility and essential shortlist criteria, you’ll be invited to take part in an onsite interview at our Brent location on the 19th June.

 

If you need to ask us anything else at all, feel free to drop an email to Charlene Moore from the Talent Team (charlene.moore@peabody.org.uk).