Full-time, Permanent

£36,585 per annum (Inclusive Inner London Weighting)

Phoenix Futures is looking to recruit a passionate and solution-focused Deputy Service Manager at HMP Pentonville. This post requires a resilient and robust manager who has a keen eye for attention to detail. We will be shortlisting and arranging interviews throughout the period this listing is active. As such, we may close the listing earlier than advertised if a suitable applicant is found.

The Role

As Deputy Service Manager you will be leading on the line management of the 3 Team managers, 2 Senior Practitioners and the Continuity of Care Data Manager. You will be supporting the Service Manager with ensuring the quality of work produced by the team is at the highest level. This will involve having oversight and quality assurance of the case file audits, live observations and supervision sessions carried out by the Team Managers.

You will support the service manager to ensure that the treatment approaches and interventions are appropriate, innovative and fully meet the needs of the service users, the organisation and commissioners. 

The support your role brings will enable the Service Manager to focus their efforts on the the strategic elements of the service and support them to develop the service effectively.

This is a fast paced prison environment, where risk management is a key skill. We must ensure that all people we are working with receive the correct level of care and that we make the correct referrals. This facilitates continuity of care when they return to life in the community. One of our biggest challenges in a prison where the majority of people in custody are on remand with no fixed release date, is making sure we act promptly and respond to all changes in circumstances quickly and effectively.

You will also deputise for the service manager when they are not in the service.

About You

As an individual, we are looking for someone who is self-motivated and a good problem solver who can work on their own initiative and as part of a team. You will need excellent communication skills and the ability to navigate challenging situations with a solution-focused approach. The successful candidate will have proven experience of line management, safeguarding, and working with vulnerable adults presenting with substance use, alcohol use, and associated treatment needs. Experience of managing substance use services in a secure setting is a desired criteria also.

The successful applicant will also be a resilient person able to cope with a fast paced work environment while still remaining focused on attention to detail, and adherence to policies and processes. Excellent organisational skills and planning are also key skills required in this role.

About Us

The Phoenix Futures Group has more than 50 years’ experience of developing and delivering pioneering substance use services. We believe in being the best and that is why we constantly strive to learn and innovate, to challenge ourselves, to adapt and to work together with others who can bring valuable expertise. Join us and we will support you to contribute to the creative development of our treatment and recovery approach to meet the needs of our service users, our commissioners and stakeholders.

This role will be rota-based, working early and late shifts, Monday to Saturday on a rolling rota basis.

What we offer

• Training opportunities and career development
• Starting salary of £36,585
• Employee Benefits and Reward Scheme
• Benefits including season ticket loan, pension scheme and life assurance
• 25 days (rising to 30 with length of service) Annual Leave plus Bank Holidays
• Access to a 24/7 Employee Assistance programme including telephone and online access
• Opportunity to access potential yearly salary increments subject to appraisal as you progress through your employment, meaning potential salary increases up to £42,085.

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