Deputy Retail Manager - Gladstone Street Warehouse

Age UK Leicester Shire & Rutland, is more than just a charity we are a lifeline to older people in our local communities. As part of our mission to support older people in their everyday lives, we provide a range of services, including the warehouse, where large items of home, garden, and office furniture, bric- a- brac await our customers who love to bag a bargain.

We are currently recruiting for a Deputy Warehouse Manager to join our team. This is an exciting opportunity for someone passionate, driven, and ready to take on a challenge in a busy environment. You'll work closely with our Warehouse Manager and a dedicated group of volunteers to ensure everything runs smoothly. If you have the experience, skills, and enthusiasm we want to hear from you.

What You'll Be Doing:

• Assisting the Warehouse Manager in overseeing all aspects of warehouse operations, ensuring the smooth flow of large furniture items ready for sale.
• Leading and supporting a team of volunteers, offering guidance, training, and motivation.
• Ensuring excellent customer service by delivering an outstanding shopping experience and assisting with upselling products and services.
• Keeping the warehouse organised, tidy, and running efficiently – always with attention to detail.
• Playing a key role in achieving sales targets and maintaining a positive, proactive environment.

What We're Looking For:

• Excellent customer service and communication skills – you will need to be personable and engaging, within the team and with our customers.
• Be hands-on, with a proactive approach to the role.
• Strong organisational skills and an eye for detail – you’ll manage a busy warehouse and keep everything running on time.
• Experience in a customer-facing role or sales environment, with a drive and desire to upsell and meet targets.
• Good IT skills and the ability to use internal till systems.
• A flexible attitude and the ability to multitask under pressure.
• A confident, decisive leader who can make quick, informed decisions.

Why Age UK Leicester Shire & Rutland?

• Be part of an inspiring local charity making a difference in people’s lives.
• A supportive and friendly team with opportunities to develop your career.
• The chance to work in an exciting and dynamic environment with a group of passionate people.

Are you ready to take on this exciting challenge and help us continue providing valuable services to older people, if so, we would love to hear from you.

Leicester Shire & Rutland is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Hours: 22.5 hours per week: including bank holidays & alternate Saturdays

Salary: £12.71 per hour £17911.59 per annum

Base: Gladstone Street, Leicester LE1 2BN.

Closing date: 04/05/2026

Shortlisting date:         05/05/2026                            

How to Apply

Download the application form – PDF

Download the application form – Microsoft Word document

Download the equal opportunities monitoring form – PDF

Download the equal opportunities monitoring form – Microsoft Word document

Download the disability information

Please return the completed forms by email to jobs@ageukleics.org.uk

If you do need to send hard copies please mark the envelope Private & Confidential, and post it to:

Human Resources, Age UK Leicester Shire & Rutland, Lansdowne House, 113 Princess Rd East, Leicester, LE1 7LA