Deputy Retail Manager

Age UK Leicester Shire & Rutland is more than just a charity; we are a lifeline for older people in our local communities. As part of our mission to support older people in their everyday lives, we provide a range of products, services and shops, including our eBay e-commerce site.

We are recruiting for an experienced Deputy Retail Manager to join our organisation.  

We are looking for an individual who is passionate about delivering sales results, which generate income that helps provide important and invaluable services to older local people.

You will be responsible for supporting the day-to-day running of the eBay operation, ensuring the service is efficient and effective, and reporting to the manager, ensuring volunteers, premises, and stock levels are managed. You will require knowledge and understanding of e-commerce, with the ability to sell items quickly and efficiently.

Ideally, previous experience of working within a charity-based setting; however, this is not essential.

Key Skills :

• Proven retail experience
• E-commerce and online marketplace experience
• Ability to achieve targets
• Volunteer recruitment, training, and support
• Ability to deliver customer service with clear written & verbal communication skills
• Stock management and inventory control
• Product listing creation and optimisation
• Order processing, packing, and dispatch
• Pricing and merchandising strategies
• Sales performance monitoring and reporting
• Knowledge of platforms such as eBay, Shopify, or other online retail systems
• Time management and organisational skills
• Problem-solving and decision-making
• Cash handling and financial reconciliation
• Data entry and administrative accuracy, using Microsoft Office (Excel, Word, Outlook) ability to produce and present data
• Social media and digital marketing awareness
• Adaptability in a fast-paced retail environment
• Understanding of charity retail and Gift Aid procedures (where applicable)

Why Join Us?

• Make a Difference:Your work will directly impact the success of the charity, helping to fund life-changing projects and initiatives in our community.
• Career Growth:Opportunities for professional and career development.
• Friendly Environment:Being part of a supportive, passionate team that shares your commitment to making a positive impact.
• Employee Benefits:Competitive salary, holiday allowance, and other employee benefits.

How to apply:

Please submit your CV or complete an application form. This post will remain open until it is filled. We will be reviewing applications and interviewing on a rolling basis, so early applications are encouraged. We reserve the right to close this advert early if a suitable candidate is found. jobs@ageukleics.org.uk

B ase: Age UK Leicester Shire & Rutland, 18 Storey Street, Leicester, LE1 2BN  

Hours: 22.5 Hours including alternate Saturday/Sundays and some bank holidays.                         

Salary: £14,911.59 per annum, £12.71 per hour  

Closing date: 07/08/2026  

Interview dates: TBC       

Reference No: NNTG 270726

How to Apply

Download the application form – PDF

Download the application form – Microsoft Word document

Download the equal opportunities monitoring form – PDF

Download the equal opportunities monitoring form – Microsoft Word document

Download the disability information

Please return the completed forms by email to jobs@ageukleics.org.uk

If you do need to send hard copies please mark the envelope Private & Confidential, and post it to:

Human Resources, Age UK Leicester Shire & Rutland, Lansdowne House, 113 Princess Rd East, Leicester, LE1 7LA