Data Operations Officer

• Innovation

We are creative and fearless in our work.

• Accountability

We take ownership of our work and lead from the front.

• Teamwork

We collaborate widely and build supportive environments.

Salary Circa £32,000 per annum

Contract type Permanent

Location Great Abington, Cambridge CB21 6AD (Agile; approximately 2 days a week from our office)

Published

14 hours ago

Closing

in 20 days

This is a Permanent, , Full Time vacancy that will close in 20 days at 23:59 BST.

The Vacancy

As the Data Operations Officer, your key purpose in post is to ensure efficient, compliant data management, and effective data processes. You will proactively support teams, find improvements, and push for efficiencies to allow Salesforce CRM system users to engage with and effectively manage our supporters. This must be completed with reference to relevant data protection/GDPR laws and within a framework of the most effective data management techniques.

You will play a key role in providing process improvements across teams to enable the further development of an automation programme that speeds up and improves accuracy across imports and exports. You will also be responsible for scoping, defining, and implementing data quality improvements.

MAIN DUTIES & RESPONSIBILITIES:

• Work with our Extract, Transform, Load (ETL) tool (Clarity Data Transform [CDT])to bring data into our Salesforce ecosystem. This will include extensive documentation writeup, testing requirements for updates and patches, and a restrained & disciplined approach where quality is more important than speed.

• Ensure that any exception files from the CDT automations are triaged and the issues rectified, including escalating issues to the relevant agency, or logging a defect in Jira Software.
• Play a supportive role with the development team, completing development work in Salesforce as directed.
• Work with the Data Operations Manager to ensure Direct Debit claims and Gift Aid claims are processed accurately and on the agreed schedule.
• Carry out more complex data loading processes and act as a point of escalation for issues when raised by the Data Operations Executives.
• Critically examine existing processes and drive process improvement across database stakeholders and users.
• Support the Data Operations Manager on improvement projects, aimed at both improving the quality of data, and teams’ processes surrounding their use of Salesforce.

• Provide second line support for the Data Team ticketing system, ensuring tickets are resolved in a timely manner.
• Maintain, enhance, and develop data quality checks and associated processes to improve the integrity and usefulness of our data.
• Support the Data Operations Manager in ensuring data management best practice is incorporated into each teams’ processes.
• Undertake any other relevant duties and projects in line with the responsibilities of the post.
• Other tasks from time to time as identified by the Data Operations Manager

WHAT WE ARE LOOKING FOR:

• Knowledge of relational databases, CRM systems and/or large datasets.

• Knowledge and understanding of ETL tools and practices.
• Understanding of data protection/GDPR legislation and its implementation.
• Knowledge and understanding of SQL.
• Experience of working in the charity sector with charity data.
• Experience of using Salesforce or similar CRM systems.
• Experience of process improvement and automation.
• Experience providing support and training to end users.
• Experience using a ticketing system, such as Jira Service Desk.
• Excellent verbal and written communication skills.
• Ability to manage multiple tasks simultaneously.
• A creative, positive, and proactive approach to problem solving.
• Logical and process orientated.
• Good self-awareness with a willingness to learn new skills.
• Excellent internal stakeholder management skills.
• Proven ability to work to a high standard and with an excellent eye for detail.
• Advanced Excel skills.

The closing date for applications is the 9th August 2026, with interviews being arrange once shortlisting has been completed. Please indicate in your covering letter if you are unable to attend an interview on a certain date. We would encourage you to submit your application at the earliest opportunity, as on occasion we may have to bring forward the interview date and/or the closing date based on the needs of the business. Although a possibility, this will only happen in exceptional circumstances. Please indicate in your covering letter if you are unable to attend an interview on a certain date.

The Company has experienced unprecedented growth over the past few years. We have a vast number of employees, and provide support to clients from all over the country. Recently, the company has won multiple workplace environment awards and has an outstanding record of employee satisfaction.

The Benefits

Benefit 1

Benefit 2

Benefit 3

Benefit 4

The Values

• Innovation

We are creative and fearless in our work.

• Accountability

We take ownership of our work and lead from the front.

• Teamwork

We collaborate widely and build supportive environments.

The Charity

Alzheimer's Research UK is the UK's leading dementia research charity. Our mission is to accelerate progress towards a cure. Today 1 in 2 people will be impacted by dementia, either through caring for a loved one, developing it themselves or tragically both. But there is hope.

There has never been a more important and exciting time in dementia research. With promising new drugs in clinical trials that slow the progression of the diseases that cause it, and revolutionary new ways to diagnose them on the horizon, we are now at a tipping point. Working with the smartest minds globally and across the UK, with industry and academia, Alzheimer’s Research UK is uniquely placed to invest in the very best research identifying barriers to a cure and knocking them down so that there are more and better treatments for everyone with dementia. For the first time in history, we can see a future where people with dementia can get a swift and accurate diagnosis, and effective treatments that could slow or even stop their disease. We stand for everyone affected by dementia. We stand for a cure.

We value diversity and are committed to creating an inclusive culture where everyone can be themselves and reach their full potential.  We actively encourage applications from people of all backgrounds and cultures, in particular those from ethnic minority backgrounds who are currently under-represented.  Any offer of employment is however subject to you having the right to work in the UK.

The Benefits

It is important to offer a range of benefits which are designed to meet both the organisational and individual needs, are market competitive and designed to attract and retain employees.

For more details on working for Alzheimer's Research UK click here.

Holiday entitlement

Healthcare

Sick pay

Pension

Cycle to work scheme

Family friendly policies

Learning & development

Documents