Data Importing Executive

Job Summary

We are a multi-award winning, creative, and innovative organisation and the Data Importing Executive is an important role within the data team at War Child UK, supporting, maintaining and utilising our database system, Salesforce. We’re looking for a certified Salesforce user who is adept at project management to support the Data Lead, with a variety of projects –ensuring our busy Fundraising & Communications function are fully enabled. This requires someone who is experienced in data selection, the importing of data and data cleansing. Working with a range of teams at War Child, the Database Executive is a confident advocate for Salesforce and the importance of CRM, helping War Child achieve our objectives and provide the best possible service to our donors, supporters, participants and staff.

If you share our values and believe that children’s lives should not be torn apart by war, we want to hear from you.

Your Role

War Child’s Data Importing Executive is responsible for supporting the Data Lead and Database Manager in the day-to-day implementation, utilisation and maintenance of our database, Salesforce. War Child uses Salesforce to manage relationships with our donors, supporters and stakeholders.

The Data Importing Executive works with the data team to support all UK teams to ensure Salesforce is fit for purpose and enables day to day donor relationship management and data management. Whilst this role and the rest of the data team services all teams at War Child UK, a significant focus will be on the Fundraising & Communications department and especially the Supporter Engagement team who are responsible for recruiting and stewarding individual giving donors and recruitment of new donors through the acquisition programmes. This also includes being responsible for improving and maintaining data quality and achieving excellent supporter data through data selection for mass marketing appeals, importing, exporting supporter data, and successfully implementing a range of data cleansing projects.

Your Responsibilities

• Carry out accurate and timely importing and exporting of supporter data from appeals to support the Regular Giving Programme.
• Be the first point of contact for general queries from across the organization.
• Proactively resolving queries / errors and requests in a timely and efficient manner using the Salesforce Case Ticketing system.
• Working closely with Fundraising and Compliance teams to ensure accurate data collection.
• Work collaboratively within the data team on a variety of data projects and platforms.
• Carrying out data selections for fundraising and communications teams.
• Support and take ownership of a range of projects to ensure data quality.
• Ensure the highest standards of data hygiene are adhered to when running data checks when preparing files for importing/exporting.
• Support the Data Lead with the upkeep of policy and procedure documents.
• Work with external agencies and stakeholders to successfully complete data projects within agreed timeframes and to a high standard.
• Contribute to creating a culture committed to the safeguarding of children and adults and compliant to WCUK’s Child Safeguarding and Adults at Risk Policies.

You Are

• A Salesforce.com user (or equivalent through relevant experience) with good working knowledge of Salesforce system administration.
• Someone who can manage database-related projects effectively, accurately and to set timeframes, from start to finish.
• A strong communicator and quick learner.
• Experienced in data selection for mass fundraising appeals – with excellent attention to detail.
• Experienced in importing and exporting data with data loader.
• Understanding and appreciation for excellent data quality, using your passion and skills to manage data cleansing projects to the highest possible standard.
• A competent user of Microsoft Office applications, specifically Excel.
• Committed to Salesforce best practice and staying abreast of developments on the Salesforce platform and wider Salesforce.com and Salesforce.org community.
• Able to manage a variety of stakeholder requirements and priorities simultaneously, to resolve requests in a timely, logical and accurate manner.
• A naturally collaborative person, who enjoys working with others and communicating with a variety of stakeholders to complete projects and problem solve.

About Us

At War Child we are driven by a single goal – ensuring a safe future for every child affected by war.

Using our 30 years of experience and proven methodologies, we aim to reach children as quickly as possible when conflict breaks out and stay long after the cameras have gone to support them through their recovery. We work with local communities and governments to help protect and educate children, and support them to heal and learn, for a safer, brighter future.

We understand children’s needs, respect and stand up for their rights, and put them at the centre of everything we do – because one child caught up in conflict is one child too many.

Every day, our local teams are in communities and in refugee camps creating safe spaces for children to play, learn and access psychological support, and we specialise in responding rapidly to emergency crisis situations to deliver immediate and critical care impartially to help to those who need us most, when they need us most.

Because no child should be part of war. Ever.

Our Values

• Bold:We use our passion and creativity to deliver high quality evidence-based work designed to maximise our beneficial impact for children in conflict.
• Accountable to children:Children can rely on us to respond to their voices and to treat them with respect and dignity.
• Anti-racism:Anti-racism is not merely a belief. It includes actions that we mainstream throughout our work to change and challenge policies and behaviours that perpetuate racism.
• Transparent:We expect to be held to account by our supporters and participants and we respond with openness and honesty.
• Supportive of each other:We support each other to achieve ambitious goals and be the best we can be. We are honest and open, sharing our successes & confronting our challenges.

Our Benefits

• Flexible working- we recognise the considerable benefits that flexible working can bring and are happy to discuss any possible flexible working options with our employees from hiring. For most roles, the following types of flexibility are usually possible: flexible hours, occasional working from home and compressed hours.
• Annual leave– 28 days per year (full-time) rising to 33 days with service, plus bank holidays
• Pension- all eligible employees automatically enrolled into a Group Personal Pension Plan with a 5% employer contribution, with minimum employee contribution on a salary sacrifice basis. This increases to 6% after one year's service.
• Family leave– we offer enhanced Maternity, Partner/Co-Parent/Paternity Leave, Adoption & Shared Parental Leave
• Health & wellbeing- employees may take advantage of a healthcare cash plan and a range of wellbeing initiatives and training. In addition, all employees have access to free, confidential one-to-one wellbeing consultations with trained counsellors.
• Learning & development- dedicated to the investment in learning and continuing professional development for all our employees
• Workplace Nursery Benefit– employees make tax and NI savings on nursery costs for children up to the age of 5
• Flexible public holidays- up to two standard UK public holidays can be exchanged for those that have cultural or religious significance.
• Voluntary contributions can be made through payroll allowing employees to claim back on a range of cancer treatments.Cancer Cover:
• GP 24/7 Helpline:A GP helpline is be available to all UK employees providing access to a qualified GP, 24/7 via a telephone or webcam consultation, and offers diagnosis, advice and reassurance on a range of medical matters, as well as authorisation of private electronic prescriptions.
• Welcome Bag for new starters:A War Child Tote bag, War Child T-shirt and some other practical things to welcome new colleagues to War Child.
• Discounts on War Child Merchandise: 25% discount on full price War Child merchandise, available to all employees, sold through Everpress.
• Range of flexible benefits such a Cycle to Work scheme and season ticket loans.

Flexible Working

We positively support flexible working arrangements. These currently include: office working, homeworking, part-time hours, compressed hours, flexi-time, flexi-place (hybrid working) and job shares. We would be happy to discuss individual flexible working requests during the interview process.

How to Apply

• To apply, simply submit an application through our Current Vacancies page and attach a copy of your CV.
• On occasion, we might close a vacancy early due to a high number of applications being received. Interested candidates are encouraged to submit their application as early as possible.
• If you have any questions about reasonable adjustments before or during your application, we welcome the opportunity to talk about what we can do to fairly adapt our process for you. Please share what you’re comfortable with to help us put the right support in place, by emailing careers@warchild.org.uk. Anything you tell us will be kept completely confidential by our HR team.
• We are unable to provide sponsorship for this post. In order to apply, you must be able to demonstrate your eligibility to work in the country where this role is based.

Safeguarding

Our work with children and at-risk adults to ensure their safety is our top priority. We are committed to safeguarding children and vulnerable adults in all aspects of our work. We maintain a zero-tolerance policy for any behavior or practices that put children and/or vulnerable adults at risk of abuse or harm.

Successful applicants will be required to comply with and sign our Safeguarding Policy, Code of Conduct, and PSEAH Policy. You can find the Safeguarding and Integrity policies here:https://warchild.sharepoint.com/sites/Integrity

Diversity and Inclusion

We value diversity and inclusion and are committed to ensuring that all our people and job applicants are treated fairly, irrespective of where, what or whom they were born, or of other characteristics. We want to offer a safe and inclusive workplace where all our people, especially those who are currently marginalised or underrepresented, can be themselves at work. You can read our Diversity and Inclusion policy on our website, and if you have any questions about our commitment to diversity and inclusion do get in touch: https://www.warchild.org.uk/our-work/policies-and-reports/diversity-and-inclusion

Pre-employment Checks

Employment with War Child will be subject to the following checks prior to your start date:

• a satisfactory police record check to include a Disclosure and Barring Service (DBS) check and/or an International/National Criminal Record Check
• a clear vetting and Due Diligence check
• receipt of two professional satisfactory references