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\n We are looking for  a Customer Services Supervisor to join the National Theatre's Customer Experience and Commercial Operations team\n

Working under the direction of the Retail Experience Manager you will be responsible for ensuring the smooth and efficient operation of the shop floor. You will work alongside a team of Customer Services Assistants to deliver exceptional customer service working collaboratively to drive income generation and deliver sales targets through sales strategies and maintaining visual merchandising standards.

You will be responsible supervising the Customer Services Assistants in their day to day work. You will be at the core of our front of house experience, ensuring we provide a first-class welcome to all. You will exemplify high standards of customer service and demonstrate strong supervisory skills, whilst also performing administration duties such as stock handling and cashing up.

The successful candidates will have the following:

Enthusiastic and motivated supervisory experience in a busy retail environment.
Demonstrable experience of working within a busy retail environment with a passion for theatre and knowledge of books and playtexts.
Experienced in the use of EPOS systems and Microsoft Office
Passionate about delivering outstanding personalised customer service to all individuals.
Stock control with an understanding of financial processes and procedures in order to maximise revenue.
Passion for visual merchandising and display to create a welcoming and enticing retail experience.

If that sounds like you, then we would love to hear from you!

\n Download the job description here\n

Artificial Intelligence (AI) can be useful for exploring thoughts, but we ask that the words you use are your own. Responses that feel generic or artificially generated may not reflect the individuality we value—and could affect how your application is received or result in it being rejected.

\n Working with us will give you..\n

Complimentary staff tickets for shows and guided tours, subject to availability and policy
25 days annual leave increasing up to 32 with length of service (plus bank holidays)
Development Programmes via e-learning platform, and specialist in-person training relating to role
Access to interest-free season ticket loan and cycle scheme partnership
Enhanced sick pay
Family Friendly policies including Family leave and Support leave
Family-friendly employer – we are a member of Parents and Carers in the Performing Arts (PiPA)
Pension schemes with Legal & General and NEST
Sabbatical option, subject to agreement and policy
On-site staff canteen and social facilities
On-site occupational health support
In-house mental health and wellbeing advisors providing workplace counselling and support
Wellbeing programme of events, including mental health awareness, financial wellbeing, skills sharing and opportunities to get active
Exclusive staff talks to hear more about NT productions, past and present, from leading practitioners
Discounted access to National Theatre at Home
Volunteer leave – one paid day per year to volunteer for your chosen charity
Discounts in the NT’s bars, cafés, restaurants, and bookshop, as well as in local businesses (from Wagamama to gyms), on and around the South Bank
Access to retailer discounted gift cards and a cash-back-on-spending card

\n Please note\n

The closing date for the receipt of a completed application is Monday 20 July 2026 at 12pm

We reserve the right to close this vacancy early if we receive a sufficient number of applications. To avoid disappointment, we encourage you to submit your application at the earliest opportunity. Should you need support or additional time to submit an application please contact recruitment@nationaltheatre.org.uk.

In line with our commitment to Equity, Diversity and Inclusion (EDI), we recognise that we need to address underrepresentation in our organisation. We actively welcome applications from individuals who are part of global majority, disabled and LGBTQ+ communities, and are committed to creating an environment where everyone can thrive.

We strive to promote inclusive and equitable practices in all areas of the NT. As a Disability Confident Employer, we guarantee to interview disabled applicants who meet our minimum requirements for our vacancies.

If you would like to speak to someone about any adjustments or have any questions about the recruitment process, you can email recruitment@nationaltheatre.org.uk or call us on 02074523834.

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