Customer Service Assistant - Medical Records

We are looking for a professional, organised and customer-focused Customer Services Assistant to join our team. This is an excellent opportunity for someone who enjoys delivering outstanding customer service while ensuring the accurate administration and management of patient records.

You'll play a vital role in supporting patients, consultants and colleagues by maintaining high-quality medical records, handling enquiries and ensuring information is managed securely and efficiently.

As a Customer Services Assistant (Medical Records), you will:

• Prepare patient files for admissions.
• Gather, process and maintain patient medical records in both electronic and paper formats.
• Ensure patient records are accurate, complete and available within agreed timescales.
• Scan and upload documentation to electronic patient record systems.
• File, archive and retrieve medical records efficiently.
• Monitor data quality and resolve missing or incomplete documentation.
• As a Customer Services Assistant (Medical Records), you will:
  • Prepare patient files for admissions.
  • Gather, process and maintain patient medical records in both electronic and paper formats.
  • Ensure patient records are accurate, complete and available within agreed timescales.
  • Scan and upload documentation to electronic patient record systems.
  • File, archive and retrieve medical records efficiently.
  • Monitor data quality and resolve missing or incomplete documentation.
  • Process Subject Access Requests within required timescales.
  • Liaise with consultant secretaries to obtain clinic letters and other documentation when required.
  • Confirm and record insurance membership and authorisation details for inpatient admissions where applicable.
  • Respond to customer and patient enquiries in a professional, courteous and timely manner.
  • Build positive working relationships with colleagues, patients, visitors and healthcare professionals.
  • Maintain the highest standards of confidentiality, ensuring compliance with GDPR and Information Governance requirements.

At the Healthcare Management Trust, we are obsessed with achieving our Vision, “to be the most innovative and best quality provider o niche health and social care services.” Our Purpose is, “to make every contact count, ensuring every resident and patient receives the best possible experience and outcome.

We aim to provide services which value collaboration and place our residents, patients and people at the heart of all we do. We will always do the right thing for our residents, patients and people. We will be outwardly connected to the most innovative practices and service offerings in the market. We will do things differently and will be bold with our ambition to change things for the better.

We are passionate about what we do and so are our people. Bringing their most authentic selves to work and seeking joy and fun in what we do. We will deliver care and clinical interactions compassionately and tailor them to individual needs.” We achieve this by living our business Values each and every day:

• We are caring
• We are enterprising
• We are resourceful
• We are authentic
• We are accountable

Our benefits include:

• Competitive pay
• Private Medical Insurance
• Employer pension contribution
• Wellbeing support
• Long service awards
• Cycle to work scheme
• Recruitment referral scheme
• Continuous learning
• Career progression
• Flexible working options
• 27 Days Annual Leave (Plus Bank holidays) pro rata
• Enhanced Maternity Pay

We're looking for someone who is:

• Experienced in a customer service and administrative role.
• Friendly, approachable and committed to providing excellent customer service.
• Highly organised with excellent attention to detail and accuracy.
• An effective communicator with strong interpersonal skills.
• Confident using computer systems and learning new technology.
• Able to prioritise workloads and work to deadlines.
• Committed to continuous learning and personal development.

Experience using Electronic Patient Record systems or medical records management systems would be an advantage.

If you're organised, customer-focused and passionate about delivering excellent service, we'd love to hear from you.

Apply today and become part of a team dedicated to delivering exceptional patient care and service.

HMT reserves the right to close this vacancy early. We therefore encourage early applications.

Following the closing date, you will only be contacted should you be shortlisted for interview.

This post subject to Disclosure and Barring Services Disclosure.

Per hour