Customer Service Assistant at Xcite Craigswood

• Your Charity Investing Every Penny You Spend Into A Healthier & Happier West Lothian
• Xcite @ Deans CHS -closed for maintenance from 10th March. ClickHEREfor more details.

Job Reference:

CSCCSA7.5

Hours Of Work:

Working a minimum of 7.5 hours per week on a flexible basis to provide additional cover during busy times, promotions and cover holidays. Wherever possible hours will be arranged in advance. Applicants should have good availability with the opportunity to pick up additional hours if required.

Benefits:

• Free Xcite Membership & discounted family membership
• Cycle to Work Scheme
• up to 33 days annual leave (increasing to 38 after 5 years' service) pro-rata for part-time employees
• Discount store vouchers through our Benefits Portal
• Company Pension contributions up to 15% of your salary
• Uniform provided

Salary:

£13.45 per hour

Are you passionate about delivering outstanding customer service? Do you enjoy engaging with people of all ages and abilities and thrive in a vibrant, sports & fitness setting? If so, we’d love for you to join our team as a Customer Service Assistant at Xcite Craigswood!

In this role, you’ll be at the heart of our operation, welcoming members and guests, providing exceptional service, and ensuring everyone enjoys a first-class experience. You’ll bring enthusiasm, flexibility, and a proactive approach to supporting the team and assisting with a variety of tasks. We are looking for a proactive and versatile team player - an all-rounder who is happy to support across all areas of the venue. This includes providing cover in both the Café and Reception areas when required, ensuring a seamless experience for our customers throughout the building. Flexibility and a willingness to get involved wherever needed are essential. While not required, holding a Gym Instructor qualification would be a bonus too.

Working within the leisure centre and surrounding outdoor areas, you will help maintain cleanliness and ensure that our facility is safe, well-maintained, and ready for customer use.

This is a fantastic opportunity for someone who loves sport and leisure, takes pride in creating positive customer experiences, and enjoys being part of a lively and supportive environment.

Xcite West Lothian Leisure (Xcite) is a Community Benefit Organisation and a registered Scottish charity. It is at the heart of the West Lothian community, helping people to improve their wellbeing and make healthy lifestyle choices. We care passionately about the service we provide to the people who live, work, and visit West Lothian. As a valued organisation that understands, cares about, and engages with its community, we are the delivery partner of choice for organisations responsible for improving people’s lives through sport, health, and physical activity.

• Welcome and assist customers in a friendly and professional manner

• Handle customer enquiries, providing accurate information about our services and facilities

• Ensure business areas are clean, organised, and well-stocked with essential items

• Provide general assistance and ensure a positive experience for all visitors

• Work alongside a dedicated team to maintain high standards of customer care

• Deliver building tours and discuss membership options with new visitors

• Set up and take down sports equipment for various activities and classes

• Carry out regular cleaning duties to maintain hygiene and presentation standards

• Deliver excellent customer service by assisting with enquiries and promoting centre services

• Support different areas of the facility, including Reception and Café, as required

• Ensure all health and safety guidelines are followed at all times

Click here to view the full Job Description

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