Customer Service Assistant at Xcite Craigswood - 20 hours
Job Reference:
CSCCSA20
Hours Of Work:
Working a minimum of 20 hours per week on a flexible basis over 3 or 4 days depending on the programming and business needs. These will include working mornings and weekend working.
Benefits:
- Free Xcite Membership & discounted family membership
- Cycle to Work Scheme
- up to 33 days annual leave (increasing to 38 after 5 years' service) pro-rata for part-time employees
- Discount store vouchers through our Benefits Portal
- Company Pension contributions up to 15% of your salary
- Uniform provided
Salary:
£13.45 per hour
Are you passionate about delivering outstanding customer service? Do you enjoy engaging with people of all ages and abilities and thrive in a vibrant, sports & fitness setting? If so, we’d love for you to join our team as a Customer Service Assistant at Xcite Craigswood!
In this role, you’ll be at the heart of our operation, welcoming members and guests, providing exceptional service, and ensuring everyone enjoys a first-class experience. You’ll bring enthusiasm, flexibility, and a proactive approach to supporting the team and assisting with a variety of tasks. We are looking for a proactive and versatile team player - an all-rounder who is happy to support across all areas of the venue. This includes providing cover in both the Café and Reception areas when required, ensuring a seamless experience for our customers throughout the building. Flexibility and a willingness to get involved wherever needed are essential. While not required, holding a Gym Instructor qualification would be a bonus too.
Working within the leisure centre and surrounding outdoor areas, you will help maintain cleanliness and ensure that our facility is safe, well-maintained, and ready for customer use.
This is a fantastic opportunity for someone who loves sport and leisure, takes pride in creating positive customer experiences, and enjoys being part of a lively and supportive environment.
Xcite West Lothian Leisure (Xcite) is a Community Benefit Organisation and a registered Scottish charity. It is at the heart of the West Lothian community, helping people to improve their wellbeing and make healthy lifestyle choices. We care passionately about the service we provide to the people who live, work, and visit West Lothian. As a valued organisation that understands, cares about, and engages with its community, we are the delivery partner of choice for organisations responsible for improving people’s lives through sport, health, and physical activity.
Welcome and assist customers in a friendly and professional manner
Handle customer enquiries, providing accurate information about our services and facilities
Ensure business areas are clean, organised, and well-stocked with essential items
Provide general assistance and ensure a positive experience for all visitors
Work alongside a dedicated team to maintain high standards of customer care
Deliver building tours and discuss membership options with new visitors
Set up and take down sports equipment for various activities and classes
Carry out regular cleaning duties to maintain hygiene and presentation standards
Deliver excellent customer service by assisting with enquiries and promoting centre services
Support different areas of the facility, including Reception and Café, as required
Ensure all health and safety guidelines are followed at all times
Click here to view the full Job Description
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