Title: Customer Lettings Coordinator

Adderbury, Oxfordshire, GB, OX17 3DZ

Customer Lettings Coordinator

 

Base office location may vary dependant upon suitable candidate - balance of home and office working - covering the Midlands and South West Regions, with an expectation of occasional travel to our office locations.

 

£31,768 - £35,112 per year

 

37.5 hours per week

We have an opportunity for two Customer Lettings Coordinators to join our team. As a Customer Lettings Coordinator you will manage our empty homes, letting and improving vacant stock performance as part of Sanctuary’s void recovery strategy. You will be target focused, and expected to monitor, manage and drive void performance, as part of a team, working to meet challenging KPI’s. You will deliver a high quality and customer focused housing, lettings and allocations service for the local operation to meet the needs and expectations of current and future residents, and the wider community.

The role of Customer Lettings Coordinator will include:

• Managing, monitoring, and driving void KPI performance for vacant stock, re-let days and void loss
• Turning around voids from notice to let and addressing hard to let or low demand voids
• Accurate data recording and management in line with business requirements, processes and procedures
• Risk management regarding safety of residents and staff ensuring correct verification for applicants
• Dealing with legal compliance and financial loss for extended void periods
• Providing high quality customer service to residents, customers, partners and internal staff
• Administrative tasks to assist in maintaining a local authority housing register or choice-based lettings scheme

 

Skills and experiences:

• Working to tight performance targets and deadlines
• Ability to use your own initiative whilst also working as part of a team
• Excellent communication skills, allowing you to negotiate, present and build positive relationships
• Strong IT and database skills e.g. Outlook and Microsoft Office packages
• Ability to plan, organise and prioritise workload effectively
• Excellent accuracy levels with high attention to detail

 

Why work for us?

We are a not-for-profit housing association, and own and manage around 125,000 homes. We foster a diverse and inclusive culture, and nurture and reward talent. Our customers are at the heart of all we do, and colleagues help make a real difference to people’s lives.

 

Our Benefits    

• 25 days annual leave (rising to a maximum of 30 days) plus public holidays

• A pension scheme with employer contributions from Sanctuary
• Life Assurance
• Employee Advice Service including counselling
• Cycle to Work scheme
• Voluntary health plans
• Employee discounts
• Wellbeing support and tools
• Employee recognition scheme

• South East region - £33,356 per annum (rising to £35,112 after 12 months service and subject to satisfactory performance)
• Elsewhere in the UK - £31,768 per annum (rising to £33,440 after 12 months service and subject to satisfactory performance)

 

View the job profile (if the link is unavailable please visit the Sanctuary careers website)

Closing Date: 7 June 2026

If you're unsure about any details, have questions about the role or want to discuss a need for adjustments, our fantastic talent team will be happy to help you – housing.recruitment@sanctuary.co.uk

 

 

View more detail about what it’s like to work for our organisation, and what we offer on our Sanctuary careers pages at -   www.sanctuary.co.uk/join-our-team

We work closely with the Home Office in order to prevent illegal working.
A basic Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for.
Sanctuary Housing Association, an exempt charity.