Customer First Team Leader
We put customers first. You’ll make us number one for service.
At Teign Housing, we’re driven by a simple but powerful mission: to provide good quality homes for our residents and rewarding, flexible careers for our people. As a thriving social landlord with over 200 dedicated professionals across Teign Housing and Templer Home Build, we proudly own and manage more than 4,000 homes across Teignbridge, the South Hams, East Devon, Mid Devon, West Devon, and Exeter.
We don’t just offer housing – we create communities. Our commitment goes beyond bricks and mortar. We deliver high-quality homes and personalised support that empower individuals and families to thrive.
Why work with us?
- Be part of a purpose led organisation making a real impact
- Join a supportive, forward-thinking team
- Enjoy career flexibility, growth, and meaningful work
We believe everyone deserves a safe, affordable, and welcoming place to call home. If you share our passion for building vibrant communities and delivering services that truly matter, we’d love to hear from you.
We’re now looking for a talented and proactive Customer First Team Leader to join our dynamic team. Bring your skills, your ideas, your drive and help us shape the future of housing in Devon.
About the Customer First Team Leader role
Taking ownership of a team of Customer First Coordinators, you will ensure that our contact centre delivers a highly responsive service both face-to-face and via telephone, email, text messaging and web chat. Making certain that residents are treated with courtesy and respect, you will oversee the rapid and efficient resolution of enquiries whilst developing an effective complaint management framework. At the same time, you will oversee record-keeping and administrative processes, actively review and develop our service offering, and champion digital inclusion to make a lasting and significant difference to our customers.
About you
To be equal to the challenge, you will require supervisory experience in a customer support setting, backed by a basic understanding of tenancy and repair management. Equally importantly, implementing technology to enhance service levels should be second nature to you and you will be passionate about exceeding expectations, with proven ability to get the most from diverse colleagues. Finally, awareness of social housing and safeguarding legislation would be very useful but is by no means essential.
Benefits
You can expect to enjoy an excellent benefits package, including:
- 25 days’ annual leave + bank holidays
- Discretionary Leave between Christmas and the New Year period
- Generous employer contributions towards your pension (including death in service), any employee who increase their contribution to 5% or above will receive an employer contribution of one and a half times their contribution up to a maximum employer contribution of 15%
- Private Health Care membership (if applicable)
- Flexible Agile Working
- Salary Sacrifice Scheme (optional)
- Reimbursement of the cost of a professional membership fee
- Employer contributions towards gym membership
- Employer contribution every two years towards eye examination for those who use computers significantly as part of their work
- Up to 25% off selected O2 airtime contracts
- Microsoft Home Use Programme available to all staff
- Training Opportunities
- Employee Assistance Programme provided by Health Assured
- Westcountry Savings and Loans Scheme
- Recognition for Long Service (if applicable)
- Cycle to work Scheme
- Electric Vehicle Scheme
- Bupa dental care (optional)
If you believe you’re the right person for our Customer First Team Leader role, apply today!
Job Description: Customer First Team Leader JD (Nov 2025)
Person Specification: Customer First Team Leader PS (Dec 2025)
Applications will be considered as they are received, so early applications are encouraged. We reserve the right to close this vacancy early, should a suitable candidate apply.
Teign Housing is committed to its policy on equality and diversity, and we welcome applications from all sections of the community. Registered charity no. 1112196.