Customer Experience Advisor

For more information about this role, please download the Application Pack at the bottom of this page.

You’ll ideally have previous experience in a customer service-related role and be passionate about delivering outstanding customer experience. This is a permanent role working an average of 40 hours per week.

If you would like an informal and confidential conversation about the role prior to applying please let us know by contacting Mary Elliott at mary.elliott@theatrebythelake.com

Terms and Conditions
Hours: Average of 40 hours per week over 5 days Monday to Sunday. Evening and weekend working will be included. 20 hours per week over 3 days Monday to Sunday would be considered.

Holiday Entitlement: 31 Days per annum (including Bank Holidays) plus Christmas Day (Full time equivalent)

Salary: £27,976

Type of Contract: Permanent

Pension: 5% Employee Pension contribution and 3% Employer Pension Contribution

Further Information: Full details of the role are available in the job pack here.

How to Apply

If you think that this is the next role for you and you have the skills and experience we’re looking for, then please send your CV with a covering letter explaining how you meet the criteria for the role along with a completed Equal Opportunities Monitoring Form to jobs@theatrebythelake.com

We’re committed to diversity and creating an accessible recruitment process. So, whilst we’re taking applications by CV, if this process doesn’t work for you then please let us know and we’ll happily consider an alternative such as a video application. You can contact us at jobs@theatrebylake.com to discuss.

Closing Date: The closing date for applications is 5pm on Tuesday 26 May 2026 

 Interviews: Tuesday 2 and Wednesday 3 June