Salary: £33,274 per annum
Location: Somerset
Hours: 37 Hours per week
Position Type: {Advertised Full Time / Part Time}
Expiry Date: 10/05/2026 23:59
The Vacancy
We’re looking for a passionate and enthusiastic individual to become part of our Customer Accounts Somerset Team. In this role, you’ll help deliver an efficient and supportive arrears management service, making a real difference to our customers by providing guidance, support, and practical solutions.
If you enjoy working in a collaborative team and want to be part of a service that truly helps people, we’d love to hear from you!
What you’ll be doing
As a Customer Accounts Officer, you will be responsible for pursuing rent arrears, agreeing appropriate re-payments with our customers and referring our customers to internal or external support where applicable. Where appropriate, you will refer cases to court, attend hearings, apply for warrants and attend evictions.
You won’t be out and about all the time, if you do need to attend meetings or court hearings regarding customers in these areas, it will be ideal if you are suitably located near the Somerset area.
With a focus on achieving positive outcomes, you’ll work with our customers to understand their circumstances and support their queries, identifying those customers who need to be signposted further.
About you
You will be someone who is committed to delivering excellent customer service, establishing, developing, and maintaining effective working relationships with our customers, external agencies, and colleagues.
You’ll have excellent communication skills, both written and verbal, and a strong eye for detail and accuracy when presenting information. You’ll be proficient in IT, including the Microsoft Office suite and CRM databases.
You should have knowledge and/or experience of rent arrears recovery and the pre-action protocol for rent arrears. A housing management qualification is desirable.
A flexible approach is essential to meet the needs of our customers, including local and regional travel. You will also need a UK driving licence and access to your own vehicle for work purposes.
What’s in it for me
- Flexible working – whilst some roles need to be carried out in a specific place at a specific time, where possible we encourage our colleagues to work to their own schedule at a location that suits them, their team and our business’ needs
- Defined Contribution Pension and attached life assurance
- Volunteering hours available to all colleagues to enable them to give back
- Savings at cinemas, gyms, holidays, days out, various shops and eateries and lots more
- Enhanced leave
We follow a sector-wide, outcome-based framework for professionals in social housing. The Competence and Conduct Standard introduce a sector-wide, outcome-based framework for those working in social housing in England, while also requiring senior professionals who deliver social housing services to gain, or work towards, a housing management qualification.
Ready to apply?
To apply, please use information provided in the advert and role profile to let us know why you’d be good for the job. Please submit a copy of your up-to-date CV along with a supporting statement.
Interviews will take place in person in Frome on the 19th May.
Successful candidates will complete a Basic DBS check.
We create an inclusive workplace that promotes and values diversity and believe that creating an environment where everyone, from any background, can do their best work is the right thing to do.
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