CTFD Training Programme Administrator
28,860 per year
Central London
Full-time
Listed today
JOB DESCRIPTION Couple Therapy for Depression (CTFD) – Training Programme Administrator Operations Contract Lead and Digital Services Coordinator Nil Permanent £28,860 FTE Internal CTfD Team, Training Operations Team External NHS Services, NHS Education, Programme Providers Full time, 37.5 hours per week Central London (min 2 days per week) hybrid and flexible working according to business needs and in line with organisational policies. This role may require occasional travel and work at locations within the UK as necessary to project needs. Job title Department Line manager Direct reports Appointment type Remuneration Key relationships Hours of work Location About us Tavistock Relationships has been improving lives for generations. We believe that strong relationships improve our lives, families, and mental health. Our values • A belief in the importance of family stability and emotional security. • A commitment to social justice, inclusivity, and diversity in every area of our work. CTFD Training Programme Administrator – 2026 1 • A belief in the importance of intellectual curiosity and rigour. • An aspiration to be a learning community – growing understanding and being open to new ideas, developing new ways of working. • A commitment to promoting excellence in the delivery of our services. Purpose of the role The CTFD Training Programme Administrator plays a key role in the operations team, supporting the effective administration of Tavistock Relationships’ Couple Therapy for Depression (CTFD) Continuing Professional Development (CPD) and Postgraduate Diploma (PGDip) programmes. The post holder will be the first point of contact for students, trainers, and partner organisations, working across both programme areas to support the smooth running and delivery of training. They will contribute to a positive learning environment and support trainees throughout their journey with Tavistock Relationships. This role requires excellent communication and organisational skills, and the ability to manage relationships with multiple stakeholders including trainees, teaching staff, and partner organisations. Working across two major programme areas, the post holder will manage competing priorities and contribute to delivering a high-quality and supportive training experience for all participants. Responsibilities Training Programme Administration • Respond to general queries within agreed timeframes. • Support the recruitment and onboarding of trainees, ensuring all documentation is completed promptly. • Maintain accurate, accessible records on trainees and their progression through the training, including attendance, learning and assessment, and certification. • Supporting Programme leads to develop and prepare course documents, for example course handbooks, user guides and reading lists. • Track assignment submissions and grades; manage coordination between trainees and supervisors. • Setup training rooms, including physical layout and materials. • Support the running of training related meetings. Prepare agendas, distribute documentation, and take accurate minutes. • Act as the main point of contact for the CTFD CPD and PGDip programmes. • Provide day-to-day support to students, trainers, and Programme Leads to ensure smooth programme delivery. • Support the development and maintenance of positive, collaborative working relationships with all staff, students and partners. • Maintain an up-to-date database of key contacts. Customer service & engagement CTFD Training Programme Administrator – 2026 2 Data Management and Reporting including Financial • Collect and analyse evaluation data, providing insight to programme managers. • Capture key performance data to support management, contractual and accrediting body requirements. • Support Programme Leads in submitting accurate claims to funding bodies. • Ensure self-funded training participants have paid all fees prior to the AV and Digital • start of the course. Schedule Zoom and MS Teams sessions, support trainers and trainees with access. Set up of audio-visual equipment for in person trainings. • • Maintain the Learning Hub (Moodle) content and provide support to users with accessing content. • Update relevant pages on the Tavistock Relationships website. • Use basic video editing software to prepare trainee roleplay recordings for supervision. Additional responsibilities • Provide broader support to the Training Operations team as needed. • Assist with course promotion, working with Programme Leads to distribute appropriate content within agreed timeframes. • Contribute to the development and implementation of training policy and strategy at Tavistock Relationships. Corporate responsibility • Maintain a social media profile and presence that is aligned to the TR profile as a credible and professional organisation. • Proactive participation in organisational internal communication activity. • Manage all personal data and information in accordance with the provisions of the TR Data Protection handbook. • Act in accordance with the provisions of the TR Health & Safety policy, always ensuring safety of colleagues, clients, and students. • Act in accordance with the provisions of the TR delegated authority matrix. • Work proactively to identify and reduce barriers to access and engagement, including those related to race, ethnicity, disability, gender identity, sexual orientation, socio-economic status, and other protected characteristics. • Collect and use demographic and equity-related data to inform service development and improvement. • Champion inclusive leadership, fostering a team culture where diversity is valued, and all staff feel respected and supported. Equality, Diversity and Inclusion (EDI) Commitment CTFD Training Programme Administrator – 2026 3 Candidate specification • Administrative experience in a demanding and busy environment, ideally in a clinical or educational/training setting • A customer service-oriented attitude, developed from experience in a customer facing role. • Educated to degree level (desirable) • Proficient in using Microsoft Office core applications (required), Zoom (desirable), Salesforce (desirable), Moodle (desirable) • Experience in using Audio Visual equipment (required) • Excellent administrative and organisational skills, and the ability to plan ahead • An ability to manage your time well and prioritise competing demands • Excellent attention to detail • Excellent verbal and written communication skills and an ability to represent the organisation well • Good interpersonal skills and ability to work with a wide range of people • A Self-motivated, problem solver who is able to work under pressure and be highly responsive • Proactive, able to work well both under own direction and as a member of a team CTFD Training Programme Administrator – 2026 4