Creswell Heritage and Wellbeing Centre Manager

Creswell Heritage and Wellbeing Centre Manager

Reports to:	Principal or other nominated senior leader
Hours:	Full time (40 hours per week), with regular evening,weekend and out of hours responsibility as required
Type:	Permanent
Salary:	£40,000 to £42,000 per annum, dependent onexperience.
Closing date:	01/06/2026
Interview date:	TBC

The College is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment.

Landmarks is an independent specialist day college for young people with learning disabilities and difficulties. The college offers a wide range of programmes that are tailored to each individual’s needs.

Landmarks operates from several sites across; Nottinghamshire, Derbyshire and South Yorkshire, with our main site located in Eckington, S21 4EF.

Landmarks has several satellite provisions in Rotherham, Nottingham city Centre and a “reallife” hospitality and catering facilitate in Rainworth, Mansfield. These environments enable us to provide a range of personal and vocational training opportunities including:

Animal Care

Art

Horticulture

Digital Media

§ Hospitality & Catering

Life in Modern Britain

§ Duke of Edinburgh

§ Independence

Employability Skills

Music

§ E-Sports

§ Performing Arts

§ Functional Skills

Sports & Fitness

Gaming

§ Personal & Social Development

Our staff are required to work on a range of different sites, including; college campuses, employer’s premises or communities local to your learners home - therefore willingness to travel is essential. There may be a requirement to transport learners in your own car, insurance implications are reimbursed. Mileage and expenses are provided for travel during the working day.

Job purpose

To lead the day to day operation, development and performance of the centre, ensuring that it is safe, welcoming, financially sustainable and strongly connected to the local community.

The Centre Manager will oversee all operational areas including the gym, sports hall, studio, cafe and wider activities, while working closely with college leaders and education staff to secure meaningful learner engagement in the functions of the centre.

The postholder will combine operational leadership, compliance, people management, income generation and customer service with a clear commitment to inclusive practice and high quality vocational training opportunities for learners.

The Centre Manager will not work in isolation. The postholder will be supported by Landmarks central functions, including finance, HR, estates, health and safety, safeguarding, marketing and curriculum leadership. The role is accountable for coordinating centre operations, escalating issues appropriately and drawing on specialist support rather than personally carrying every specialist function.

The role is deliberately visible and hands on. The Centre Manager will be expected to support or cover operational sessions where required, particularly during staff absence, peaks in demand or unforeseen service pressures. This may include supporting reception, gym, sports hall, cafe, events, room hire or learner facing activity to ensure the centre remains safe, open and well run.

Main Responsibilities:

Operational leadership

Lead the daily running of the centre to ensure high standards of service, presentation, security and safety.

Oversee opening and closing arrangements, staffing rotas, key holding arrangements and out of hours call out duties as required.

Ensure all facilities, plant, equipment, grounds and service areas are well maintained, fit for purpose and used effectively.

• Act as the key point of contact for operational issues, incidents, complaints and service improvement.

Refine, improve and develop facilities, activities, programmes and products so that they continue to meet customer and community needs.

Commercial and systems management

Drive income generation across memberships, room and hall hire, classes, cafe sales, events and community use.

• Monitor budgets, income, expenditure, stock, assets and site performance against agreed targets.

Oversee the collection and accounting for fees and charges and ensure sound financial and administrative systems are in place.

• Manage ordering, invoices, credit notes and other business transactions in line with college procedures.

• Identify opportunities to improve utilisation, profitability, efficiency and value for money.

Health, safety and compliance

Ensure full compliance with health and safety, safeguarding, first aid, fire safety, food safety, data protection and relevant sector requirements.

Produce, implement and keep under review the centre operating documentation, including standard operating procedures, emergency action plans, risk assessments, inspection schedules and incident records.

• Promote the health, safety and welfare of customers, staff, volunteers and learners at all times.

Liaise with contractors, statutory bodies and internal managers to ensure the building and equipment remain compliant and safe.

Ensure safe systems are in place for cleaning, inspection, maintenance, security and the control of equipment, tools, materials and sales stock.

Customer, marketing and community engagement

Ensure the centre provides an excellent customer experience and responds promptly and professionally to feedback and complaints.

Build strong relationships with local residents, clubs, schools, referrers, partners and community groups.

Work with colleagues to develop marketing, promotional and community engagement activity that strengthens the centre profile and grows use.

• Promote equity, accessibility and participation so that the centre is inclusive and welcoming to a broad range of users.

Staff leadership

• Recruit, induct, line manage and develop staff and volunteers working across the centre.

• Produce staff rotas and ensure adequate operational cover at all required times.

Set expectations clearly and hold staff to account for conduct, attendance, standards and performance.

• Manage staff training, supervision, appraisal, absence and development in line with college expectations.

Support a positive team culture focused on service, reliability, inclusion and accountability.

Operational cover and service resilience

Provide short term cover for centre sessions, activities or operational areas where staff absence or service pressure would otherwise affect safe opening, learner activity or public access.

Support reception, gym, sports hall, cafe, events, room hire and other centre operations when required.

Step into duty manager, front of house or activity supervision responsibilities where required to maintain safe and effective centre operations.

Ensure cover arrangements do not compromise safeguarding, health and safety, learner supervision, public service standards or the manager’s wider leadership responsibilities, using central college advice where required.

Monitor recurring cover requirements and raise these with senior leaders and relevant central functions so that persistent staffing gaps are addressed through sustainable rota, staffing or budget solutions.

Maintain a flexible and hands on approach, recognising that the centre is both a public facility and a vocational training environment.

Learner access and vocational training

Work with the college and education staff to ensure all learners on programmes of study access the roles and functions of the gym and centre as agreed and directed by the relevant Campus Manager.

Recognise that, in addition to the centre delivering a public service, providing high quality vocational training opportunities for learners is an essential part of the role.

Plan meaningful learner opportunities which allow learners to take active and lead roles, with appropriate support, rather than remaining passive bystanders.

• Work with Campus Managers and teaching staff to ensure learner activities are purposeful, safe, sequenced appropriately and aligned to programme aims.

Support the planning, recording and evidencing of learner opportunities so that learner contribution, development and progress can be demonstrated clearly.

• Where operational cover involves learner facing activity, ensure learners remain appropriately supervised, supported and safe in line with college expectations.

College central support and working relationships

Work in partnership with Landmarks central functions, including finance, HR, estates, health and safety, safeguarding, marketing and curriculum leadership, to ensure the centre is well supported and aligned to college expectations.

• Use specialist central support appropriately rather than attempting to personally resolve every finance, HR, estates, safeguarding, marketing or curriculum matter.

Escalate operational, staffing, compliance, safeguarding, building, financial and reputational risks promptly through agreed college routes.

Ensure the centre team understands how central college policies, systems and support arrangements apply to the day to day operation of the centre.

Maintain clear communication with senior leaders so that emerging pressures, including repeated cover requirements, are addressed through sustainable staffing, rota or budget solutions.

Strategic development and accountability

• Contribute to the future growth and direction of the centre, including offers, pricing, opening patterns, events, partnerships and site improvement plans.

• Support capital works, asset planning and other service developments as required.

Produce regular reports on finance, usage, performance, compliance, risks and opportunities.

Set business decisions, action plans and performance targets with the Principal and work within the agreed strategic direction of the college.

Undertake other duties commensurate with the seniority of the post and deputise for senior leaders where appropriate.

Working conditions and physical requirements

The role involves regular evening and weekend work, unsocial hours and occasional shift based cover within a leisure and community environment.

The role may involve practical support with equipment movement, set up, inspection and other facilities related tasks where required.

The role requires flexibility to provide short term operational cover across the centre during staff absence, service disruption or peaks in demand.

• The cover expectation must be managed proportionately. The Centre Manager should not be relied upon as the default long term solution to persistent vacancies, repeated sickness absence or under resourced rotas. Recurring pressures should be escalated through senior leaders and relevant central functions.

Person specification

Essential	Desirable
Significant management experience in aleisure, community, hospitality or otherpublic facing operational environment.	Supervisory or management qualification orequivalent professional experience.
Experience of managing staff, rotas,budgets, performance and customer service.	First Aid at Work qualification.
Strong understanding of health and safety,risk management and operationalcompliance.	Level 2 Gym Instructor qualification orequivalent operational leisure qualification.
Experience of overseeing cash handling,fees, bookings, stock or other businesstransactions.	Experience of leisure bookings,memberships or management informationsystems.
Ability to plan, organise and improveservices, activities and systems.	Experience of marketing, promotions orgrowing utilisation and income.
Strong interpersonal communication skillsand the confidence to build partnershipswith community users and colleagues.	Experience of working with learners withSEND or within an inclusive educationsetting.
Ability to work flexibly and respond to out ofhours operational issues when needed.	Knowledge of plant, gym equipment andfacility maintenance requirements.
Willingness and ability to provide hands onoperational cover across centre activitiesduring short term absence, servicedisruption or peaks in demand.	Experience of providing duty managercover, front of house cover, leisure cover,cafe cover, events cover or supervisedactivity cover in a public facing setting.
Ability to remain calm and effective whenresponding to staff absence, servicedisruption or competing operationaldemands.	Experience of business continuity planningor managing service resilience in anoperational setting.
Competent IT skills, including confidencewith management information, bookings,reporting and administrative systems.	Experience of contributing to capital works,asset planning or site development.
Commitment to inclusive practice and tocreating meaningful vocational trainingopportunities for learners.
Ability to work effectively with centralsupport functions, including finance, HR,estates, health and safety, safeguarding,marketing and curriculum colleagues.	Experience of managing a service within alarger organisation where specialist centralteams provide support and assurance.

In return we will offer:

Westfield Health Scheme following a successful probation.

• Life cover following a successful probation.

Standard life pension.

30 days holiday – plus bank holidays (pro rata – 52-week employees) - addition of 1 extra day’s holiday after your third anniversary, up to a maximum of 5 additional days.

Landmarks is committed to safeguarding and promoting the welfare of our learners and to ensure our learners are protected from abuse. Landmarks is therefore exempt from the Rehabilitation of Offenders Act 1974.

All offers of employment will be subject to enhanced DBS checks, which it deems satisfactory (you will be viable for the cost of a DBS if you leave within your probationary period).

Where a post is eligible, a check against the barred lists will be undertaken. There are different types of regulated activities that employees will need to undertake as part of their role to qualify to be checked on the adult and child barred list.

It is an offence to apply for a role that involves regulated activity to children, if the applicant is barred from engaging in regulated activity relevant to children.

To find out what makes Landmarks a remarkable place to work, visit our website www.landmarks.ac.uk, and follow Landmarks Specialist College on Facebook for more information.

If you have any further queries or would like to arrange a discussion regarding the terms and conditions of employment at Landmarks please contact a member of HR – 01246 433788 or HR@landmarks.ac.uk.