Consumer Service (Energy) Adviser

Consumer Service (Energy) Adviser – Ref: CS 04-26
Sheffield, South Yorkshire
 £24,938 per annum for full time hours
plus 4% employer’s pension contribution
Permanent, full and part time opportunities

We are seeking to appoint advisers to deliver consumer advice (specifically advice to
people about their Energy supply) over the telephone and via email at our professional
& friendly contact centre located in the centre of Sheffield, we also offer a hybrid
working policy. The successful candidate will:

●  Be experienced in delivering excellence in customer service preferably in a call centre

environment

●  Have excellent communication skills over the telephone
●  Be comfortable working in a target driven environment with good data entry and IT

skills

Applicants must be available to attend an uninterrupted 4 week period (Monday
to Friday) to complete the mandatory training course at our city centre offices,
including successful completion of a final assessment (for which full time hours
will be paid).

We can offer you a supportive culture within a charity setting committed to social
justice. We value our people and for the right candidates we can offer opportunities for
personal development and career progression within the organisation.

We offer an attractive remuneration package including: 35 hour working week; 4% employer
pension scheme; Health Plan with integrated employee assistance programme, hybrid
working (after passing 6 month probation), flexible working, enhanced Maternity and
Paternity policy & Cycle to work scheme. This role is subject to a basic DBS check.
Please go to our website:
https://citizensadvicesheffield.org.uk/get-involved/about-us/employment-opportunities/  to download
an application pack. Please note that, for your application to be considered, you must
complete an application form (CVs will not be accepted)
Send to applications@citizensadvicesheffield.org.uk  Job reference: CS 04-26

Closing date for completed applications is 9am on Friday 1st May 2026
Interviews will be held on 8th May 2026